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Episode 226: Mastering Communication through Conflict De-escalation with Doug Noll
Doug Noll, an award-winning author, speaker, and trainer, shares his journey from being a trial lawyer to becoming a peacemaker and mediator. He discusses how his practice of Tai Chi and the realization of the limitations of the legal system led him to make the decision to leave his law practice and pursue a career in conflict resolution. Doug also explains the concept of affect labeling, a three-step process that involves ignoring the words, reading the emotions, and reflecting back the speaker's emotions using U statements. In this conversation, Doug Noll discusses the power of affect…
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