381. Airbnb Guest Complaints: Why We Should Stop Bashing & Start Serving
In today’s episode, we’re getting (painfully) real.
We felt the need, after seeing a flood of negativity in online STR spaces, to bring this all back to its foundation – why do we work in hospitality, anyway? What does it mean to truly serve the guest? And, how can we go above and beyond in that mission?
As open and honest as ever, we recount some educational examples from our recent, and not so recent, past – including breakdowns in delivery of service, frustrating lapses in communication, a broken couch, missing knives, and so much more.
The truth is, guest satisfaction is our top priority…
The skinny
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