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Episode 269: The "Ponies, Sparkles, and Rainbows" Side of HR (with Dr Taylor Gilley, Houston Zoo)
Chris is joined by NEI's new (but also not really new) Director of Staff Development, Training, and Shows - Ari Bailey - to welcomes Dr Taylor Gilley back to the show! Taylor shares the path that took her from the education world to her current role as Director of Staff Learning and Development at Houston Zoo, and guides us through a great conversation covering the zoo's LIFT (Leadership, Innovation, Focus, and Teamwork) program, the thousand forms of fear that drive humans, the importance of succession planning and protecting institutional knowledge, how everyone can start their own little…
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