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Maintenance Mindset - Short #249
In this short podcast episode, Bryan explores the maintenance mindset. Maintenance procedures require a different skill set from troubleshooting, especially the customer service mindset and dedication to execution. Good maintenance is important, and it may be "boring" to some techs, but it provides value and is worth doing well.
Clients purchase maintenance plans for better reliability and efficiency. Several also enjoy the health benefits of cleaner HVAC systems. The key to maintenance is having a "do no harm" mindset and a commitment to delivering value. A sales-oriented mindset should take…
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