Only 5% Have Mapped Their Real Process | Jordan Fleming on Redesigning Your Business for AI Agents

The Operating System Show · Oct 22, 2026 · 29m

Jordan Fleming bootstrapped smrtPhone from Poland, with the technical team in Romania, to just under 10 million dollars and nearly 60 people. Along the way it went from a phone system built for Podio to what he now calls an agentic conversation platform. He has since moved from CEO to chairman. His argument is that most companies spending on AI are not seeing growth from it. They drop very capable agents into processes designed around human limits, and those processes are full of invisible work that people quietly cover. Only about 5 percent of the companies he has worked with have mapped…