Latest / MMOA Podcast - Physical Therapy | Fitness | Geriatrics
4 Easy Ways to Enhance Client Experience
In this episode Julie jams about how creating an exceptional client experience is what allows us to bring clinical excellence, and explains 4 easy ways to start implementing it today!
1. 2-3 minutes of undivided attention and eye contact with your client (NO DOCUMENTATION OR MULTI TASKING)
2. BYOB: bring your own brand
3. When working with novice learners, DON'T tell them they did a movement incorrectly
4. Ask how you can make their experience today better, BEFORE you are getting ready to walk out the door!
The skinny
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