Latest / Retail Media Breakfast Club
I Got Prime Deals. Or Did I? Why Consumer Distrust Is AI Shopping's Real Opening
Last week, I fell into the hype of Amazon’s Big Deal Days. And as the boxes arrived on my doorstep, I couldn’t shake one uncomfortable thought: "did I actually get a deal?" In this episode, I unpack why online shopping feels less like convenience and more like detective work these days.
From inflated list prices and contradictory product info, to fake reviews and ad overload, I explore the five major ways consumer trust has eroded in ecommerce, and why that’s opening the door for AI shopping agents to step in. Are tools like ChatGPT and Amazon’s Rufus the solution, or are we just trading one…
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