The algorithm isn’t the advantage–the team is
Credit and financial-services organizations are using AI to reshape their offerings and interactions with consumers. But as Will Lansing, CEO of FICO, explains, mastering the technology is only one part of a broader transformation story for the company and the industry. “Leadership comes from followership,” he says. “It comes from people believing in the mission.” And that level of company-wide conviction is critical if executives want to solve some of AI’s hardest problems: explainability, fairness, and trust. On this episode of The McKinsey Podcast, Lansing…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.