From Five9 to Wilmac, Sales Leadership, & the Evolution of Contact Centers - A Conversation with Chad Familant
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In this episode of The Wilmac Wire, hosts Emily Miller and Steve McDonnell sit down with Chad Familant, Wilmac Technologies’ new Vice President of Sales, for his first-ever appearance on the show.
Recorded during just his third week at Wilmac, Chad dives into the experiences that shaped his 20+ year career in the contact center industry, from the early days of analog-to-digital telecom, to helping enterprises migrate from on-prem systems to the cloud at Five9, to now joining Wilmac at a moment of accelerating growth and AI-driven transformation.
With momentum at an all-time high…
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