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Systems thinking, customer service and unlearning the way we do things - Interview with John Seddon of Vanguard
Recently in the podcast series, I shared an interview with you called: Using systems thinking to improve customer satisfaction and employee engagement – Interview with Rob Brown of Aviva.
I met Rob at an event run by John Seddon and Vanguard Consulting. John was speaking at the event too and I and was lucky enough to get John to agree to be interviewed and share a few thoughts with us.
This interview makes up number forty-two in the series of interviews with authors and business leaders that are doing great things and helping create businesses that customers love.
The skinny
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