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Scripts Aren't Just for Actors: Improving Conflict Communication
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Nowhere is planning more important than when we are trying to communicate in the midst of big emotions or conflict. And today, we dig into the idea of using scripts or planning what you want to say and how you want to say it.
As ADR specialists, we’ve seen hundreds of conversations and negotiations go off the rails because one party failed to be intentional about their communication. We both spend quite a bit of time with clients working on their conflict communication skills by identifying goals, developing strategies, and…
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