Latest / Pharmacy Podcast Network / Pharmacy Profit Summit 2026 + Rare Disease Day 2026 | TWIRx

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Pharmacy Profit Summit 2026 + Rare Disease Day 2026 | TWIRx · Pharmacy Podcast Network

0:06
Speaker 1: You are listening to the global network of podcasters dedicated
0:09
Speaker 1: to the pharmacy profession. Welcome to the Pharmacy Podcast Network.
0:39
Speaker 2: Welcome to twerks.
0:40
Speaker 3: This is todd Yury, the RX Podfather, and we're going
0:46
Speaker 3: to be jumping into the Pharmacy Profits Summit twenty twenty
0:50
Speaker 3: six with doctor Lisa Fast and let's talk about rare
0:54
Speaker 3: Disease Day twenty twenty six, which is tomorrow on the
0:58
Speaker 3: twenty eighth. We're going to go through through two different subjects.
1:02
Speaker 3: One much more tied into pharmacy owners building their businesses,
1:08
Speaker 3: whether that's independent community retail chain that you're building. There's
1:15
Speaker 3: these regional change out there that are growing. This is
1:18
Speaker 3: a great conference, diverse fire arcs put together the Pharmacy
1:22
Speaker 3: Profits Summit in twenty twenty six. Excited to be going back,
1:28
Speaker 3: was there for the very very first one.
1:30
Speaker 2: But we have.
1:34
Speaker 3: A great interview with Richard Ferris with Panther RX. We're
1:38
Speaker 3: gonna be bringing him on really some amazing insights into
1:46
Speaker 3: what patients think about their pharmacy services. So you're not
1:50
Speaker 3: gonna want to miss that. And there's a lot going on.
1:55
Speaker 3: I don't know what next conference you're going to the
1:58
Speaker 3: APHA twenty twenty. If you're going to the Pharmacy Profits
2:02
Speaker 3: Summit in Dallas, please let me know, let me know
2:06
Speaker 3: if there is an opportunity to connect with you. A
2:09
Speaker 3: shout out to Outcomes. We have a series that we're
2:11
Speaker 3: working on with Outcomes, So be on the look for that.
2:15
Speaker 3: Excited about that series and getting into how AI is
2:19
Speaker 3: going to impact pharmacy. It's going to be incredible and
2:26
Speaker 3: there's going to be so much opportunity created that way.
2:38
Speaker 3: So up next for Twark's News, I tell you what it's.
2:45
Speaker 3: It's a great, great week in news of absolute great
2:50
Speaker 3: week in what's happening with PBM reform?
2:54
Speaker 4: Take a listen, and now for tow Works news. First up,
2:57
Speaker 4: FDA proposes new pathway for rare and customer therapies. The
3:01
Speaker 4: US Food and Drug Administration has unveiled a proposed regulatory
3:04
Speaker 4: framework designed to accelerate approval of customized drugs and therapies
3:08
Speaker 4: for rare and hard to treat diseases. Traditional drug approval
3:11
Speaker 4: pathways are often too rigid for ultra rare conditions or
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Speaker 4: bespoke treatments, especially those developed for only a handful of patients.
3:17
Speaker 4: The new guidance would allow therapies including gene editing approaches
3:20
Speaker 4: like Crisper, to demonstrate a plausible mechanism of action and
3:23
Speaker 4: be considered for approval with smaller clinical data sets. The
3:26
Speaker 4: proposal aims to foster innovation while preserving safety standards, and
3:30
Speaker 4: the FDA will accept public comments on the draft for
3:32
Speaker 4: sixty days before finalization. This could be a major shift
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Speaker 4: in how rare disease therapies move from concept to patient access.
3:42
Speaker 5: Well, here we go again, with the federal government looking
3:44
Speaker 5: into vertical integration of health, insurers and PBMs and the
3:48
Speaker 5: impact on public health. Here's more bad news. Signa acquires
3:51
Speaker 5: a pharmacy business serving nearly ten percent of US hospitals.
3:55
Speaker 5: In a move signaling ongoing vertical integration and healthcare, Signa
3:58
Speaker 5: has acquired care path On, a major pharmacy that supplies
4:01
Speaker 5: prescription drugs to nearly ten percent of US hospitals. This
4:05
Speaker 5: acquisition strengthens Signa's control of drug distribution channels and reflects
4:08
Speaker 5: broader industry trends where insurers, health systems, and PBMs expand
4:12
Speaker 5: their footprint into pharmacy operations. This isn't good news for
4:15
Speaker 5: community pharmacies. For our much needed independent pharmacy owners. This
4:19
Speaker 5: underscores competitive pressures and the importance of differentiating through clinical services,
4:23
Speaker 5: patient care coordination, and specialty pharmacy expertise.
4:27
Speaker 6: Here's some better news. Did you hear that PBM reform
4:31
Speaker 6: is moving forward with federal actions and transparency rules put
4:34
Speaker 6: into place. Significant federal activity around PBM reform continued this week.
4:39
Speaker 6: In pharmacy, the twenty twenty six Consolidated Appropriations Act has
4:43
Speaker 6: enacted new requirements to reshape how pharmacy benefit managers operate,
4:47
Speaker 6: especially around transparency and rebate pass through. In addition, the
4:51
Speaker 6: US Department of Labor proposed rules to increase visibility into
4:54
Speaker 6: PBM compensation for employer plans, and the Federal Trade Commission
4:58
Speaker 6: has settled with Express Scripts to change aspects of its
5:01
Speaker 6: PBM services by early twenty twenty seven. We have been
5:04
Speaker 6: waiting a long time for this. These independent actions together
5:08
Speaker 6: represent some of the most meaningful federal movement on PBM
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Speaker 6: policy in years, potentially affecting pharmacy economics, formula replacement, and
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Speaker 6: overall drug cost flows. Wherever you listen to your podcasts,
5:19
Speaker 6: be sure to search for the PBM Reform podcast covering
5:22
Speaker 6: the latest news on PBM Reform since twenty nineteen. Thank
5:26
Speaker 6: you to greg Rybold and the APCI team for supporting
5:29
Speaker 6: the PBM Reform podcast.
5:35
Speaker 3: Feature interview here on this Week in Pharmacy, It is Friday.
5:39
Speaker 3: I needed to be Friday doctor, Lisa Fast, How are you?
5:44
Speaker 1: I am fantastic. I am excited that it's Friday as well.
5:47
Speaker 2: How is your week? Is it a good week? It's
5:50
Speaker 2: a good week. It's busney.
5:51
Speaker 1: I moved last weekend, so you know, it's worked during
5:53
Speaker 1: the day and unpacking a night.
5:56
Speaker 2: But it's been a fantastic week.
5:58
Speaker 3: On top of it being season, on top of it
6:02
Speaker 3: sti't remind me, on top of it being pharmacy profits
6:06
Speaker 3: summit preparation, like this is your you get you get
6:11
Speaker 3: blown out of a cannon in January and you're going
6:15
Speaker 3: full till until what the end of March.
6:19
Speaker 1: Yeah, yeah, it is definitely yeah, summit prep.
6:22
Speaker 2: You know a lot of.
6:23
Speaker 1: People think, because I mean I might be biased, that
6:25
Speaker 1: our show is pretty awesome. It's big, it's grown every year.
6:29
Speaker 1: This year is going to be our biggest yet. We
6:30
Speaker 1: purposely moved to a new property so it can grow.
6:33
Speaker 1: And people think I have like a conference team or
6:36
Speaker 1: Summit team or you know, production team, but no, it's
6:40
Speaker 1: just us, you know, it's it's me and mostly Heather
6:43
Speaker 1: that like put this entire thing together.
6:45
Speaker 2: And so yeah, it's it's a it's summit time.
6:48
Speaker 1: That is a that is a definite, uh phase of
6:51
Speaker 1: life for me.
6:51
Speaker 2: And that's that's it for the next four four weeks.
6:54
Speaker 3: So so there's an episode, a special episode of the
6:58
Speaker 3: primar X podcast that's going to be coming out. An
7:01
Speaker 3: amazing conversation with Lisa, and we kind of dug into
7:06
Speaker 3: AI and that's like the buzzword. And I say tech
7:10
Speaker 3: because I'm an old school gen xer. But when I
7:14
Speaker 3: think of AI, and I think of some of the
7:16
Speaker 3: things that you've set up, and much of this is
7:19
Speaker 3: going to be discussed at the event and for people
7:23
Speaker 3: that really want to know, how do I apply AI
7:26
Speaker 3: to very specific segments of my pharmacy business, your diversify
7:31
Speaker 3: our X team. You guys know about building custom AI employees,
7:35
Speaker 3: operational efficiencies, data driven decision making, strategic partnerships. Like it's
7:40
Speaker 3: all stuff that I know based on how long I've
7:44
Speaker 3: known you, Lisa, and you test everything on yourself first.
7:48
Speaker 3: This is cool stuff.
7:49
Speaker 2: I'm excited.
7:51
Speaker 3: Man.
7:52
Speaker 1: The AI world has opened up so many possibilities for
7:55
Speaker 1: us to kind of help ourselves, you know, if we
7:57
Speaker 1: wanted any sort of technologically advanced it.
7:59
Speaker 2: You know, just.
8:00
Speaker 1: Several years ago, you had to know a developer, you
8:03
Speaker 1: had to pay, have lots of money, you know. It
8:05
Speaker 1: just there was this barrier to entry, if you will.
8:07
Speaker 1: Nowadays my team, I have full time AI and automation people.
8:11
Speaker 1: We're whipping up apps for our members in a matter
8:14
Speaker 1: of a day or two. I mean that is kind
8:16
Speaker 1: of done within like really like thirty to sixty minutes.
8:19
Speaker 1: And then it's you know, the fine tuning. But it's
8:22
Speaker 1: it's amazing what you can do with technology. And so
8:24
Speaker 1: I'm all about practicality. AI is a buzzword, but you
8:28
Speaker 1: should be using it. And to your point, technology in general, right,
8:34
Speaker 1: AI is a part of tech, but there's a lot
8:36
Speaker 1: of tech that's not AI. You know, everything from automations
8:38
Speaker 1: from your PMS system to full on AI. A pharmacy
8:42
Speaker 1: should be using everything. It's disposable. It is too cutthroat
8:45
Speaker 1: to try to have a human solve every single problem
8:48
Speaker 1: in your business. And so there's just not enough meat
8:50
Speaker 1: on the bone for that. And so you have to
8:52
Speaker 1: leverage technology. I mean chatty, chat Chat, GPT or Gemini.
8:56
Speaker 1: What are twenty bucks a month? I promise you if
8:59
Speaker 1: you just follow my AI roadmap and just do the basics,
9:02
Speaker 1: you're gonna you're gonna, you know, one thousand x that
9:04
Speaker 1: twenty dollars investment into into AI. And so at the
9:07
Speaker 1: summit in particular, I would say probably about half of
9:10
Speaker 1: our speakers there's this AI layover component.
9:13
Speaker 2: Some are very HAI and you're going to be like.
9:16
Speaker 1: Some it's just a little bit more like here, here's
9:18
Speaker 1: how you help you, and here's how you be more efficient.
9:21
Speaker 2: And then of course their soft skills and other things too.
9:23
Speaker 1: But man, technology opens the door to more time to
9:28
Speaker 1: be able to do go, do the other stuff that
9:30
Speaker 1: you know only your humans do. I'm not about eliminating
9:33
Speaker 1: or replacing humans with technology.
9:35
Speaker 2: It's about freeing your humans to go do the thing
9:38
Speaker 2: that only humans can do.
9:40
Speaker 3: You and I talked a little bit about blowing your
9:45
Speaker 3: texts up and being able to make them super soldiers, uh,
9:49
Speaker 3: and taking what they're already doing, because we're breaking out
9:54
Speaker 3: what texts may do. Inventory specialists, customer service marketing, whatever
9:58
Speaker 3: it is. But all my goodness, your texts now become threefold.
10:04
Speaker 1: Absolutely if you take you know, so looking at this
10:08
Speaker 1: both in my own pharmacies and from the outside watching
10:11
Speaker 1: many of our members go through and implement various things
10:13
Speaker 1: of AI, from AI bots doing data entry like with
10:16
Speaker 1: TJ and labs, to AI analytics like with Ugo, to
10:20
Speaker 1: just AI and chatty, and it creating your SOPs for you.
10:23
Speaker 1: All of a sudden, your technicians have more time. We
10:26
Speaker 1: have a member who did a grant program because now
10:28
Speaker 1: they had a time for a technician to apply it
10:31
Speaker 1: and do it, and that was worth about ten thousand
10:33
Speaker 1: dollars in profit a month. They're doing, you know, the
10:35
Speaker 1: therapy optimization or the copay optimization for their patients. They're
10:39
Speaker 1: doing RPM and CCM calls and completing those billing minutes
10:43
Speaker 1: and all these kinds of things now that they're able
10:46
Speaker 1: to do because the technicians times are freed up from
10:49
Speaker 1: the things that AI can do. Right, and so it's
10:52
Speaker 1: not about elimination. It's not about robots taking our jobs.
10:56
Speaker 1: It's about using a tool. You know, just like you
10:58
Speaker 1: drive a car right, you could walk to work, but
11:00
Speaker 1: you don't. I bet you drive right. It's the same
11:03
Speaker 1: thing it's a tool. It's a tool of efficiency. It's
11:06
Speaker 1: a tool to make you more productive. And so and
11:09
Speaker 1: if you're not using it, you really are putting your
11:11
Speaker 1: pharmacy in jeopardy of you know, kind of being left behind.
11:16
Speaker 2: Not all AI and technology is fun.
11:19
Speaker 1: I was telling you earlier about the story of Facebook
11:21
Speaker 1: this week, since this is this week in pharmacy. I
11:23
Speaker 1: don't know about you guys, but I've been inundated with
11:26
Speaker 1: messages from both my members and non members about Facebook
11:29
Speaker 1: because Facebook implemented this new AI and it's going back
11:33
Speaker 1: and reviewing posts for at least three years. I think
11:37
Speaker 1: there's some posts, depending on the type, that's even before that.
11:40
Speaker 2: And so all these posts are getting flagged.
11:43
Speaker 1: And they're like, oh my gosh, my account is at
11:45
Speaker 1: risk and the post got taken down. And I even
11:47
Speaker 1: experienced this myself, and so, you know, I have the
11:49
Speaker 1: Pharmacy Profit Summit coming up. I can't run ADS because
11:52
Speaker 1: my account was flagged from a educational transeeppetide shortage post.
11:58
Speaker 2: That I did like three years ago or whatever it was.
12:00
Speaker 2: And you know, I've appealed it and stuff. And so
12:04
Speaker 2: technology is a it's a double edged sword, you know,
12:07
Speaker 2: it's there's a there's a good side and there's a
12:09
Speaker 2: bad side.
12:10
Speaker 1: But if you're not using it to save time, save money,
12:15
Speaker 1: duplicate yourself, duplicate your technicians, you're gonna you're gonna get
12:20
Speaker 1: blessed behind.
12:20
Speaker 2: It's a it's a cutthrow. In industry, we all know that.
12:22
Speaker 1: There's changes every week, right, that's why you have it
12:25
Speaker 1: this week. In pharmacy, there are changes all the time,
12:27
Speaker 1: and so we have to become more efficient machines. And
12:30
Speaker 1: one of the best way to do that is by
12:32
Speaker 1: leveraging technology.
12:34
Speaker 2: Absolutely.
12:35
Speaker 3: Amen, Hey, let's shift to gear and share with the listeners. Uh,
12:39
Speaker 3: some of these speakers. This the guy that I'm most
12:42
Speaker 3: excited about listening to. Well, I'm excited about actually, to
12:45
Speaker 3: tell you the truth, four of them specifically that I'm
12:48
Speaker 3: really into. But Bradley James Davies, he's known as the listener.
12:53
Speaker 1: He is a professional listener where you're like, that's an
12:57
Speaker 1: odd thing to be and Bradley James Davies is amazing.
13:04
Speaker 1: I guarantee for anybody at the summit, they're gonna leave
13:08
Speaker 1: with like Bradley being their new favorite person on the planet.
13:12
Speaker 1: Every time I talk to him. There is I just
13:15
Speaker 1: I leave some information. So what he does is he
13:18
Speaker 1: teaches you to listen, and hearing is not listening, right,
13:22
Speaker 1: like those who are not the same skill set. We're
13:24
Speaker 1: all you know, most of us innately like we're able
13:27
Speaker 1: to hear, but we're not able.
13:29
Speaker 2: We don't know how to listen. We don't know how
13:31
Speaker 2: to do that.
13:31
Speaker 1: And so his phraseology is listening is the one thing
13:35
Speaker 1: that will change everything. And so once you learn how
13:39
Speaker 1: to listen and you become a better listener, you have
13:42
Speaker 1: a better opportunity for profit.
13:44
Speaker 2: You're gonna have better relationships.
13:46
Speaker 1: You're gonna have whether it's romantic relationship, platonic relationship, family relationships.
13:51
Speaker 1: I literally will change your life by becoming a better listener.
13:54
Speaker 1: And so, yeah, he is. His session is going to
13:57
Speaker 1: be fun. He's a fun dude. You're gonna love him.
14:00
Speaker 1: You will learn a lot, and you'll actually leave with
14:04
Speaker 1: the skills.
14:05
Speaker 2: You will be a better listener when you leave his
14:07
Speaker 2: summit or his session. So yeah, I'm so excited for Bradley.
14:13
Speaker 3: I am too. I think I have a lot to learn.
14:18
Speaker 3: I've become better communicator with my kids based on questions
14:23
Speaker 3: that I asked them instead of kind of like the standard,
14:27
Speaker 3: so how was your day and then really digging into
14:30
Speaker 3: maybe more specifics and then listening so that I can
14:33
Speaker 3: use that information for follow up discussion. And so I'm
14:36
Speaker 3: interested in that one too. I'm also interested in Jonathan Adley.
14:39
Speaker 3: We've had Jonathan on to really dig down into some
14:44
Speaker 3: of the philosophical side of artificial intelligence and how this
14:48
Speaker 3: will really help to enhance humanity if used in the
14:52
Speaker 3: right way. I think there's always that good and bad,
14:54
Speaker 3: and we're always talking about pharmacy text. I can't wait
14:57
Speaker 3: to hear from Mark, Mike Johnston and who else is
15:01
Speaker 3: sticking out because I I want Mike to dial into
15:04
Speaker 3: some of this of what we're talking about with AI
15:06
Speaker 3: and technicians and taking it to the next level. But
15:10
Speaker 3: is there anyone else that you want to shout out?
15:13
Speaker 1: Well, yeah, so Mike in particular, you know, he's been
15:15
Speaker 1: at several of our summits. Technicians are are obviously critical
15:19
Speaker 1: to our businesses, right like, we couldn't do what we
15:21
Speaker 1: do without technicians, and so he is the representative from technician.
15:25
Speaker 1: He's owned a pharmacy, you know, pharmacy technician when he
15:28
Speaker 1: owned his pharmacy, and so he obviously has the unique perspective.
15:31
Speaker 2: You know, his particular angle is going to be like
15:34
Speaker 2: hiring and like how to.
15:35
Speaker 1: Find man One of the biggest complaints for pharmacy owners
15:38
Speaker 1: is finding technicians right and finding good ones and then
15:41
Speaker 1: keeping them, and so his angle is going.
15:43
Speaker 2: To be on that. But he layers in AI.
15:45
Speaker 1: We're actually in some of those same business mastermind groups,
15:47
Speaker 1: and so we talk AI. We talk technology all the time.
15:51
Speaker 1: We're always He's the big user of AI. He does
15:54
Speaker 1: AI for translations. His technician trainings are translated into a
15:58
Speaker 1: bunch of different languages, like you know, So he is
16:00
Speaker 1: a great guy for from that technician perspective of you know,
16:04
Speaker 1: how to how to do it, not just to hire technicians,
16:06
Speaker 1: but also how to function daily in the pharmacy.
16:08
Speaker 2: Like with with technology, all.
16:12
Speaker 1: These people are, like I said, there's almost like an
16:14
Speaker 1: AI component to like so many of these people.
16:17
Speaker 2: Alex. Alex is a pharmacy owner.
16:19
Speaker 1: He's one of those people that created a software for
16:21
Speaker 1: like pharmacy inventory and analytics management.
16:24
Speaker 2: I really didn't get it. I remember when I first
16:26
Speaker 2: met him, he was telling.
16:27
Speaker 1: Me about it, and I was like, you know, I
16:29
Speaker 1: wasn't quite getting And then if he showed it to
16:31
Speaker 1: me and I was just like, oh, this is this
16:34
Speaker 1: is this is golden. We obviously got the tax guys,
16:37
Speaker 1: uh you know, one big beautiful bill obbb.
16:41
Speaker 2: You know, it went through whether you loved it or hate.
16:43
Speaker 1: It, but it changed the tax code. It changed some
16:45
Speaker 1: of the things that you can do. So we're going
16:46
Speaker 1: to be telling them how to take advantage of your
16:49
Speaker 1: different entity structure. So many pharmacy owners have terrible entity
16:53
Speaker 1: structures for like tats and strategy management and stuff, so
16:55
Speaker 1: we're going to be specifically like talking about that.
16:59
Speaker 2: Of course, Ugo.
17:00
Speaker 1: UGO's a you know, my favorite analytics software out there.
17:04
Speaker 2: They've added an.
17:05
Speaker 1: AI component to the data analytics that just makes their software.
17:08
Speaker 1: I mean it was it was beautiful before, but now
17:11
Speaker 1: it's like, man, it's.
17:12
Speaker 2: Like chef's stef kiss Man. I can spend all day
17:15
Speaker 2: on on Ugo and looking at things, and you.
17:17
Speaker 1: Know, so we bring in obviously pharmacy peeps, you know,
17:20
Speaker 1: so we got lots of pharmacy owners. I got probably
17:22
Speaker 1: this year a little bit more from outside of pharmacy
17:25
Speaker 1: because I spent a lot of time last year at
17:27
Speaker 1: Masterminds and at.
17:28
Speaker 2: Business meeting and so I've got a lot of my friends.
17:30
Speaker 1: Coming in at TIBA, Mitch Russell, people from outside our world,
17:35
Speaker 1: and Bradley.
17:36
Speaker 2: That's that's how I've met a lot of these people.
17:38
Speaker 1: That's why I go to these masterminds, because not only
17:40
Speaker 1: do I learn from awesome people, but then I like
17:42
Speaker 1: to bring them back to pharmacy. And so because ultimately,
17:46
Speaker 1: I mean, no one will will be a bigger fighter
17:48
Speaker 1: that pharmacy unique business. There is rarely you will find
17:52
Speaker 1: another kind of business that has the structure of competition
17:55
Speaker 1: and payments and those kinds of things that's.
17:57
Speaker 2: In our world. And in the same breath, we're still
18:00
Speaker 2: a business.
18:01
Speaker 1: It's still we functioned with the same business foundations. We
18:05
Speaker 1: need the same business skill set that any other entrepreneur
18:07
Speaker 1: small business people need.
18:09
Speaker 2: And so these are some of the best and brightest
18:11
Speaker 2: that I have.
18:13
Speaker 1: I paid, you know, I paid over three hundred thousand
18:15
Speaker 1: dollars last year in masterminds, you know, like and it's like, well.
18:17
Speaker 2: Gee lie, so that's a ton of money, man.
18:19
Speaker 1: This is why because I bring these amazing people back
18:22
Speaker 1: into pharmacy. I mean, Ativa with his marketing and AI,
18:26
Speaker 1: we're getting ready and we're gonna show a demo of
18:28
Speaker 1: it at the show, but we're going to get to
18:30
Speaker 1: roll out and in this entire like I mean amazing
18:33
Speaker 1: platform of like marketing and like basically completely.
18:37
Speaker 2: Done for you.
18:38
Speaker 1: Like I mean, it is done for you. It's done
18:40
Speaker 1: for you can get for pharmacy owners. And when I
18:42
Speaker 1: first saw it, I mean I was like slapped the
18:46
Speaker 1: table and I was like, this is it, Like this
18:48
Speaker 1: is an.
18:49
Speaker 2: Absolute game changer. And so just these really smart people that.
18:52
Speaker 1: Understand fundamentals and business and are really really successful at it.
18:56
Speaker 2: And then I layer on top of that.
18:58
Speaker 1: You know, the pharmacy perspective, and so that's why I
19:00
Speaker 1: get so excited. So I love bringing my pharmacy owners
19:03
Speaker 1: on stage. We're gonna have Scott King this year kind
19:06
Speaker 1: of stepping in for Adam because Adam has a trip.
19:09
Speaker 2: With his daughters.
19:10
Speaker 1: But Scott King is Adam's manager, so he's gonna be
19:12
Speaker 1: talking about AI how it changed his workflow, because obviously
19:15
Speaker 1: Adam's all about workflow and we've had him at several
19:17
Speaker 1: summits talking about and like sharing his journey on improving
19:20
Speaker 1: his workflow, and so Scot's going to be coming back
19:22
Speaker 1: and giving that case study. They implemented AI, they implemented bots,
19:26
Speaker 1: they implemented all these time efficiencies, and.
19:29
Speaker 2: Then here's what they did with it. And he's going
19:31
Speaker 2: to go through and show exactly what.
19:32
Speaker 1: He did with it, and you know, not only made
19:35
Speaker 1: the workflow better, but made.
19:37
Speaker 2: A whole boatload of profit as well.
19:39
Speaker 1: And so it's hard for me to have favorites because
19:41
Speaker 1: you know, they're like all my children, I love them
19:44
Speaker 1: all equally, but.
19:46
Speaker 2: Every single one, like seriously, Like I mean, I say this.
19:48
Speaker 1: Every year, and somehow we keep doing it every year.
19:50
Speaker 1: But it's like, you can't afford to not be there.
19:53
Speaker 1: I understand there might be some extenuating circumstances like.
19:56
Speaker 2: A wedding, Like are they really going to notice you're
19:58
Speaker 2: not there?
19:59
Speaker 1: I mean maybe if you're in the wedding, but you know,
20:01
Speaker 1: I'm joking, like, there's there's some things, you know, some
20:04
Speaker 1: human needs maybe why you won't be there. But if
20:06
Speaker 1: you don't, if you don't have one of those pressing activities,
20:09
Speaker 1: there's no better place you can be and spend two
20:12
Speaker 1: days that's going to have such a lasting impact on
20:15
Speaker 1: your business than the two day pharmacy profits on it.
20:19
Speaker 1: Because again, we're layering soft skills. We're layering technology and AI.
20:24
Speaker 1: I mean, you're just it is going to fundamentally out
20:27
Speaker 1: of the people who are in the room, it's going
20:29
Speaker 1: to catapult their businesses in a very successful direction.
20:32
Speaker 2: Like it's just I'm so excited.
20:35
Speaker 3: That's awesome, that's great. So this is now at the
20:38
Speaker 3: Hilton Anatol Anatol. Yeah, bigger facility.
20:44
Speaker 1: Now, bigger facility because we had it at the Omni
20:46
Speaker 1: for three years and we just we sold out every year.
20:49
Speaker 1: We couldn't couldn't add any more, you know, exhibitors or people,
20:52
Speaker 1: and the bombie was great.
20:53
Speaker 2: I loved the Omni.
20:54
Speaker 1: I wish I could have just blown it up a
20:55
Speaker 1: little bit bigger. So we went over to the Hilton.
20:58
Speaker 1: Hilton has a much bigger space, so we're able to
21:00
Speaker 1: add people, We're able to add exhibitors, We're able to
21:03
Speaker 1: add some more fun because this year are our Western
21:05
Speaker 1: theme we have.
21:05
Speaker 2: We have a theme every year if.
21:07
Speaker 1: You haven't been familiar with the Pharmacy Profit Summit, just
21:10
Speaker 1: because we're in Dallas. It's not Cowboy every year. This
21:12
Speaker 1: is actually a this is our new theme. It's the Western.
21:15
Speaker 1: So we're gonna have bull riding and roping and like
21:18
Speaker 1: line dancing, like we're.
21:19
Speaker 2: Gonna have some fun.
21:19
Speaker 1: I like to have fun obviously, and so yes, we
21:22
Speaker 1: have a ton of space this year which allowed us.
21:25
Speaker 2: To grow and to be able to accommodate more pharmacy owners.
21:29
Speaker 3: So I'm excited, all right. Reach out to Lisa and
21:33
Speaker 3: her team. Take a look at the pharmacy profitsummit dot com.
21:37
Speaker 3: Once again, that's the Pharmacy profitsummit dot com. Uh, so
21:42
Speaker 3: excited to see you Lisa and the team. Shout out
21:44
Speaker 3: to Heather and can't wait to see you guys.
21:48
Speaker 1: Yeah, and reach out with any questions you've got question
21:50
Speaker 1: dot ai technology. You know, there's probably not many people
21:54
Speaker 1: in pharmacy that have blended those two like I have.
21:56
Speaker 1: I'm here to support you, So any of your listeners
21:59
Speaker 1: feel free to reach out. I'm happy to chat with you.
22:01
Speaker 3: Please do You're so open to that, and you give
22:04
Speaker 3: a lot of good advice quickly because of how busy
22:08
Speaker 3: you are and how fast your weeks go fast, Like, yeah, you'll.
22:11
Speaker 2: Get an answer for me. I'll do it real quick.
22:14
Speaker 3: Hey, you were listening to doctor Lisa fast on this
22:17
Speaker 3: Week in Pharmacy.
22:18
Speaker 2: We'll be right back.
22:27
Speaker 7: This episode is sponsored by Independent Pharmacy Cooperative widely known
22:31
Speaker 7: as IPC. Established in nineteen eighty three, IPC is the
22:35
Speaker 7: nation's largest group purchasing organization owned by Independent Pharmacy with
22:39
Speaker 7: a mission of maximizing the success of community pharmacists. IPC
22:43
Speaker 7: works to provide members with access to effective programs and
22:47
Speaker 7: services designed to enhance profitability for independent pharmacy. Read more
22:51
Speaker 7: about our mission by checking out our website at ipcurx
22:55
Speaker 7: dot com. That's ipcarx dot com.
23:09
Speaker 3: Hey there, welcome back to twerks. Not sure if you
23:12
Speaker 3: realize this. It's Friday. I hope you guys have plans
23:16
Speaker 3: for the weekend. But tomorrow, Saturday, February twenty eighth, it's
23:20
Speaker 3: twenty twenty six. It's rare disease Day.
23:24
Speaker 2: And this is.
23:25
Speaker 3: Important to bring a lot more attention to what this
23:28
Speaker 3: means for patients, their families, their caregivers, the providers. The stress,
23:33
Speaker 3: the extra level elevation of stress. We all go through stress,
23:38
Speaker 3: and we all go through good and bad things in
23:41
Speaker 3: our life. But to have something like that in your life,
23:44
Speaker 3: I like to bring attention for attention to this. That's
23:47
Speaker 3: why I'm excited and to have somebody from Pittsburgh, Pennsylvania.
23:52
Speaker 3: Here too, Richard Ferris from Panther RX. It's good to
23:56
Speaker 3: see you on twerks.
23:58
Speaker 8: Yeah, it's good to see you too. We really do
24:01
Speaker 8: appreciate this and the opportunity really to recognize rare diseases
24:05
Speaker 8: and how it really does impact these individuals and their caregivers,
24:09
Speaker 8: their families and they're living with it every single day,
24:13
Speaker 8: and how we can help them.
24:15
Speaker 3: Yeah, I'm very proud of Pittsburgh. Harry Travis and I argue,
24:19
Speaker 3: where was the start of specialty pharmacy? Was it in
24:22
Speaker 3: Orlando or was it in Pittsburgh? And I'm a Pittsburgh
24:26
Speaker 3: you're a Pittsburgh. We remember stat Landers. So Harry and
24:29
Speaker 3: I agree that it started in Pittsburgh.
24:32
Speaker 5: Yeah.
24:32
Speaker 8: Yeah, Harry and I talk very often as well, so
24:35
Speaker 8: we talk about all those things too. Great time to
24:38
Speaker 8: bring up to Pittsburgh.
24:41
Speaker 3: Another reason I'm glad that you're here is I want
24:43
Speaker 3: to dive into something so on this week in pharmacy.
24:46
Speaker 3: During this week, there was a report that came out
24:50
Speaker 3: and it was through Panther RX releases research on strengthening
24:54
Speaker 3: care coordination and really what this means for us, and
24:58
Speaker 3: it's good time to do this because we're all preparing
25:02
Speaker 3: to get together soon. But can you dive into a
25:05
Speaker 3: little bit of this reports overview and to our listeners
25:08
Speaker 3: what it's overview, what it's about.
25:11
Speaker 8: Yeah, So what this is really about is it gets
25:14
Speaker 8: the perspective of patients and caregivers. There was also you know,
25:18
Speaker 8: prescribers and nurses as well as payers that were in it.
25:21
Speaker 8: But when we really look at the caregivers and the
25:23
Speaker 8: patients themselves, is you know that literally ninety percent of
25:27
Speaker 8: them are struggling in some way in terms of feeling
25:31
Speaker 8: that the care that they're receiving is inadequate. You know,
25:35
Speaker 8: there's a lot of discussion out there in terms of
25:37
Speaker 8: how do we bring care to that person, but the
25:40
Speaker 8: healthcare system being fragmented as it is, we see just
25:44
Speaker 8: an overwhelming response from the patients and caregivers that they're
25:48
Speaker 8: not receiving the kind of care that they want, they're
25:51
Speaker 8: not receiving the communication that they want. Again, you know,
25:55
Speaker 8: literally three quarters of the patients out there would like
25:59
Speaker 8: to better communication in the healthcare system and have some
26:02
Speaker 8: of these barriers removed from them. So there's just what
26:05
Speaker 8: it highlights is the fragmentation of the fragmented nature of
26:09
Speaker 8: our healthcare system and that we need to do something
26:13
Speaker 8: different for people living with rare conditions.
26:17
Speaker 3: That's special that you're dialing into that and you to
26:20
Speaker 3: kind of continue. There were some other statistics that I
26:25
Speaker 3: was reading through. There's in a segment in health care
26:27
Speaker 3: defined by cutting edge therapies, and seventy two percent of
26:30
Speaker 3: patients are still asking for the fundamentals of support and services.
26:35
Speaker 3: And I've been in so many specialty pharmacies where I
26:40
Speaker 3: see the technician queuing up a call, the pharmacist is ready,
26:45
Speaker 3: they come on. This is back before telehealth, by the way,
26:48
Speaker 3: I'm showing my age as you probably have stories like
26:51
Speaker 3: that too, And now I would think that there is
26:56
Speaker 3: the care that's that they're getting, and for my perception
27:00
Speaker 3: thought that there was. But tell us about the data
27:02
Speaker 3: the missteps in what's happening.
27:05
Speaker 8: Yeah, I think it's you know, it's partially certainly in pharmacy.
27:09
Speaker 8: You know, let's be candid. There are places within our
27:13
Speaker 8: pharmacy world and I'm a pharmacist myself and a huge
27:16
Speaker 8: proponent of what our profession does. But you know, the
27:19
Speaker 8: system doesn't reward you know, some of the additional care
27:23
Speaker 8: and high touch services that these individuals want. A lot
27:26
Speaker 8: of these communication issues, though, are also beyond the pharmacy alone.
27:30
Speaker 8: It goes between the physician's office, the insurer, and the pharmacy.
27:35
Speaker 8: And I think that's what these individuals are feeling. They're
27:37
Speaker 8: feeling so disconnected, like these are three very different worlds
27:41
Speaker 8: that aren't necessarily talking to one another in a productive way.
27:45
Speaker 8: That then is getting them the response that they need
27:49
Speaker 8: as quickly as they need it so we can remove
27:51
Speaker 8: that access barrier and get them on therapy quickly.
27:56
Speaker 3: So you know, I have had friends and family members
28:01
Speaker 3: who have given me their their opinion of different types
28:07
Speaker 3: of pharmacies, and one of them told me about their
28:11
Speaker 3: specialty pharmacy, of what they were experiencing and how personalized
28:16
Speaker 3: they felt because every time they got a call back,
28:19
Speaker 3: they didn't have to repeat a bunch of things.
28:21
Speaker 2: They just jumped right in.
28:22
Speaker 3: And it was a independently owned specialty pharmacy wasn't like
28:27
Speaker 3: one of the big, big big ones. But I think
28:30
Speaker 3: with AI, I think with texting, I think with the
28:35
Speaker 3: expansion of the information from AEHR systems, if you combine
28:40
Speaker 3: that with AI and you summarize and you put a
28:42
Speaker 3: human being on the phone that can summarize massive amounts
28:46
Speaker 3: of information to quickly communicate administrative things or suggestions or
28:51
Speaker 3: area and are nauseated. Have you thought about, you know,
28:54
Speaker 3: drinking some ginger ol or just something to personalize the care.
28:58
Speaker 3: That's why I'm not scared of it, and that's why
29:00
Speaker 3: I'm excited about the evolution. I think this report is
29:04
Speaker 3: extremely important. We're going to help to get it out.
29:06
Speaker 3: There's going to be a link in the show notes
29:09
Speaker 3: right to the press release over at the site. By
29:13
Speaker 3: the way, if you're listening, you're not watching us on
29:16
Speaker 3: YouTube right now. If you're just listening, just go to
29:19
Speaker 3: panther Are. It's pantherexare dot com. But once again, the
29:24
Speaker 3: link is going to be in the show notes. So
29:26
Speaker 3: wait till you get somewhere where you're not driving or
29:28
Speaker 3: walking the dog or something like that. But Super Bowl,
29:31
Speaker 3: especially Pharmacy Richard, is coming up soon, and I know
29:35
Speaker 3: you're going so talk to us about what you're excited
29:39
Speaker 3: about Access twenty six this year.
29:41
Speaker 8: Yeah. So the SNBIA conference that we'll be heading out
29:44
Speaker 8: to here at the end of April. We've got a
29:47
Speaker 8: number of folks there. It gives us a great opportunity
29:49
Speaker 8: to really talk to manufacturers who have rare disease therapies
29:53
Speaker 8: that are in the pipeline and really looking for a
29:55
Speaker 8: different care model that can meet the needs of the
29:58
Speaker 8: patient where they're at, make sure that at the important
30:00
Speaker 8: innovations that they're bringing to market actually get to the
30:04
Speaker 8: patient and then that they're used in the right way.
30:07
Speaker 8: So we'll be out there. We'll have a booth booth
30:10
Speaker 8: number twenty twenty nice, so it actually is a nice
30:12
Speaker 8: easy number there to remember. We'll be there. We'll have
30:15
Speaker 8: a number of our groups there, so look us up there.
30:18
Speaker 8: I'm also on LinkedIn other social media platforms, but LinkedIn
30:23
Speaker 8: would obviously be a great way as well. We'd love
30:24
Speaker 8: to talk more about rare disease, what makes panther rare,
30:28
Speaker 8: and what we're trying to do again to bridge these
30:30
Speaker 8: gaps that are out there, so we really can meet
30:33
Speaker 8: these individuals where they're at and provide them with a
30:36
Speaker 8: much better service than what they're currently receiving in healthcare
30:39
Speaker 8: in general, much less in pharmacy.
30:41
Speaker 3: Yeah, if you're headed out there, you get time to
30:44
Speaker 3: stop at our press booth. We'll have a number soon,
30:47
Speaker 3: so I'll put that out on social media. We'll make
30:49
Speaker 3: sure that we reach out to some of our people,
30:53
Speaker 3: like Carry Travis, who will always welcome back to the show.
30:56
Speaker 3: Love working with him. But yeah, you have to up
31:00
Speaker 3: with us too. Make sure when you're out there, Richard,
31:02
Speaker 3: that we can catch up and talk something about innovation.
31:05
Speaker 3: I want to hear more about selling gene.
31:07
Speaker 8: I want to hear more.
31:08
Speaker 3: About digital therapeutics, and like I want to hear I'm
31:12
Speaker 3: a little bit of a nerd. I like that future
31:15
Speaker 3: futuristic stuff.
31:16
Speaker 8: That's okay. I'd loved it too. I loved your discussion
31:19
Speaker 8: on AI and how we should think about using that.
31:21
Speaker 8: And we are here at Panther as well, So let's
31:23
Speaker 8: connect out there in Las Vegas.
31:25
Speaker 3: All right, you heard it here. Richard and the Panther
31:28
Speaker 3: X team will be at Access twenty six AXS twenty
31:33
Speaker 3: six Access to Pharmacy. We'll be there. It's so good
31:36
Speaker 3: to talk with you Ghost stealers. Even though it's over,
31:40
Speaker 3: we have to we have to rebuild.
31:42
Speaker 8: So Ghost, well, let's hope the penguins get going and
31:46
Speaker 8: can pick it up a little bit and then go pirates.
31:48
Speaker 8: You know, you never know, we got to have hope right.
31:50
Speaker 2: That's right, all right, It was good time.
31:53
Speaker 8: Thanks shot, appreciate