Alan Graham - Mindpearl - Travel and CX
NOTE: Sound quality is below usual in this episode thanks to the conferencing system we were using having a 'muddy' effect on the sound - apologies... lesson is to call direct, not through conference lines :-(
Alan Graham is the Chief Commercial Officer at Mindpearl, based in Cape Town, South Africa. Mindpearl was born in 1999 when a consortium of 11 European airlines decided they needed a better way to manage CX. They maintain a strong focus on travel, but have now expanded to support other industries such as retail and telecoms.
Alan talked to me about the issues faced by the travel…
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