Latest / Networking Unleashed: Building Profitable Connections / Networking Unleashed: S1E73 An Interview with Bruno Cignacco and Michael A Forman, Public Speaker

Transcript

Networking Unleashed: S1E73 An Interview with Bruno Cignacco and Michael A Forman, Public Speaker · Networking Unleashed: Building Profitable Connections

0:16
Welcome to Networking Unleashed, Building Profitable
0:20
Connections, the show where you go beyond handshakes
0:24
and hellos to unlock the real power of relationships
0:27
in business. I'm your host, Michael Foreman,
0:31
and today we're exploring a topic that's changing
0:34
the way we lead, serve, and connect, psychological
0:38
safety and compassionate communication. My guest
0:42
is an expert in creating emotionally safe...
0:45
workplaces, and delivering service with heart.
0:48
And here's why that matters. The best connections,
0:52
whether with coworkers, customers, or colleagues,
0:55
only happen when people feel safe, seen, and
0:59
supported. We're diving into how kindness, empathy,
1:03
and trust aren't just soft skills, they're strategic
1:07
advantages in today's business world. So if you're
1:11
ready. If you're ready to build deeper connections,
1:15
create safer spaces, and unlock the kind of networking
1:19
that drives real results, this episode is for
1:23
you. I'd like to welcome to the show today, Bruno
1:26
Signac. I can't pronounce the last name. I'm
1:29
going to have you do it. All right. So I would
1:32
just like to welcome to the podcast. And Bruno,
1:34
why don't you give us a little about your background.
1:36
First, give us the correct pronunciation of your
1:39
last name, and then tell us about your background.
1:42
Thank you very much. The surname is very difficult.
1:45
It's an Italian surname. It's Signaco. Signaco.
1:48
And thank you, Michael, for your invite. I feel
1:50
very honored to be here. A bit about my background.
1:53
I have a PhD in management with focus on international
1:56
marketing. I have been advising companies for
1:59
more than 30 years on international marketing
2:02
and lately over the last few years on compassionate
2:05
business. I'm a university professor and best
2:08
-selling author. My latest book is titled The
2:10
Art of Compassionate Business, published by Ruth
2:12
Leach in its second edition, and I'm very hopeful
2:15
that this interview will be amazing and insightful.
2:18
Thank you very much again for your invite. I
2:21
hope it's going to be that way too. Okay, so
2:23
let's jump right into the questions. How does
2:26
creating a psychologically safe workspace improve
2:30
internal networking and collaboration amongst
2:34
teams? Very important question. Psychologically
2:38
safe workplace, let's define this term that is
2:40
a bit technical for some of the listeners. For
2:43
example, psychologically safe workplace implies
2:45
a work environment where employees can feel supported.
2:50
They can express their voice without being ridiculed
2:53
or censored. In this workplace, people are playing
2:58
a lot of what we call positive side of politics,
3:01
non -negative side of politics, which implies
3:03
supporting each other. trusting each other, sharing
3:06
resources. And in this workplace, you don't see
3:09
the negative side of politics, which is one -upmanship,
3:12
for example, slandering or any other type of
3:16
turf wars, for example. And in this workplace,
3:19
people feel free to express their voice. In some
3:22
cases, they feel free also to express their voice
3:25
in a very innovative way, proposing non -traditional
3:28
ideas. And these people feel assisted when they
3:31
have any problems. And in this workplace, you...
3:34
usually see a lot of activities that are very
3:37
supportive, such as coaching, mentoring, training
3:39
on the job, shadowing. And in this workplace,
3:43
according to research, when you develop a psychologically
3:45
safe workplace, employees tend to be much more
3:48
satisfied. Customers tend to be more satisfied
3:51
too. Why? Because employees that are happy tend
3:54
to serve customers more effectively. These workplaces
3:58
have also lower stress levels. They have higher
4:01
productivity, they have lower absenteeism, they
4:04
have lower turnover, and this impacts positively
4:07
on the bottom line. Why? Because when employees
4:10
are satisfied, they are more prone to give their
4:13
best, to work in an unconditional way, and to
4:16
contribute to, for example, collective projects
4:19
in a much more insightful and meaningful way.
4:22
How do you develop these workplaces? First off,
4:25
we have to understand that this... Workplaces
4:28
are trust -based workplaces. And how do you develop
4:32
trust? Trust takes some time to develop, but
4:35
there are simple tips. For example, developing
4:38
meaningful communication, interaction within
4:42
the workplace. which implies in some cases asking,
4:45
for example, how colleagues feel. There is an
4:48
interesting research paper that observes that
4:50
when you're working for a company with your colleagues
4:53
and you observe that one of your colleagues is
4:56
feeling a bit down, feeling a bit sad or in a
4:59
bad mood, by asking a simple question, how they
5:03
feel, or, for example, telling them that you
5:05
assume that they're feeling a bit not so well,
5:08
if you can help them, by this simple interaction.
5:12
You can build trust. Why? Because you show interest
5:16
in them, you show empathy and you show compassion
5:18
for their problems. But also in these workplaces,
5:22
people tend to look for agreements within the
5:26
workplace that are win -win. This means that
5:29
nobody is winning at the expense of others. This
5:31
is quite relevant. Why? Because in many business
5:35
environments and workplaces that people, in many
5:38
cases, try to take advantage with their companies.
5:41
take advantage of customers or take advantage
5:43
of employees or take advantage of business partners.
5:46
And these win -lose relationships or win -lose
5:49
agreements tend to break up the bonds with these
5:53
stakeholders. Another simple way to develop a
5:57
very important trust -based environment in the
6:00
workplace will be, for example, nurturing what
6:03
I call in my book the qualitative aspect of business.
6:07
Because in business there are two main aspects.
6:10
Quantitative aspects, what can be measured, such
6:12
as profit, market share, productivity, this can
6:16
be measured in a very precise way. It can be
6:18
counted very precisely. It can be compared, for
6:20
example, interannually. But the qualitative aspects
6:24
of business are as fundamental as the quantitative.
6:27
What are the qualitative aspects of business?
6:30
They include generosity, support, gratitude,
6:34
care, empathy, compassion. And why these are
6:37
so important? When you embrace these values,
6:42
when you embrace these principles, you nurture
6:44
this relationship with this stakeholder, with
6:47
your colleagues, with customers. And we have
6:49
to understand that in business, the most important
6:52
factor is the building of relationship, strong,
6:57
long -lasting relationship with different stakeholders
6:59
within the company, employees, management, and
7:02
outside the company, customer, supplier, business
7:04
partner, community members. So focusing on...
7:08
qualitative aspect of business that we call also
7:10
relational aspect and quantitative aspect of
7:13
business. Many companies focus only on the quantitative
7:17
aspect of business. They try to obtain profit,
7:19
productivity, market share, in some cases by
7:22
all means, to the detriment of the relation.
7:25
The days of the quantity is really... passe.
7:31
It's the quality of the relationships. You hit
7:34
on so many points for networking. Know you, you
7:37
trust you, they'll do business with you. It's
7:40
the creating the relationships, not just the
7:43
clients. So not just the customers. So there's
7:46
a whole lot, what you just said, but I have more
7:49
questions. So we're going to go into a little
7:51
bit further. What role does compassionate communication
7:55
play in networking, and how can it be a competitive
8:00
advantage in business? Very important. Compassion,
8:04
communication, compassion and communication implies
8:07
that let's define compassion first. Compassion
8:10
is when you interact with others, you understand
8:12
how they think, you understand how they feel,
8:17
and you try to help them whenever possible, especially
8:21
when others face difficult circumstances. For
8:25
example, let's imagine that the supplier delays
8:29
the delivery of goods to your company. And in
8:32
the supplier, you have signed before a contract
8:35
with the supplier. If you are not compassionate
8:38
with the supplier, you will try to penalize the
8:41
supplier for having delivered this good late.
8:44
But if you are compassionate, you will relate
8:47
to the supplier one -to -one, if possible in
8:49
person, you will talk to the representative of
8:51
the supplier to understand what difficulties
8:53
they face. in this last delivery in order to
8:57
help them, because you try to preserve the relationship
9:00
and try to brighten this relationship with the
9:03
supplier. You don't try to apply, literally define
9:06
a print of the contract, because if you do, you
9:09
might get the penalty from the supplier, but
9:11
you will break up the relationship. You try to
9:13
preserve the relational aspect. This is quite
9:16
important. There is a very interesting study
9:18
that observed that in the health sector, for
9:21
example, health care sector, When doctors have
9:25
a compassionate conversation before these patients
9:29
are to be operated, go through surgery, one minute
9:33
conversation, this patient during the operation
9:36
process, during the surgery, has less anesthesia,
9:39
they need less anesthesia, and they need less
9:43
recovery time after the operation. Why? because
9:47
they feel less stress, they feel more supported.
9:49
One minute interaction only, this means understanding
9:53
how they feel, how you can help them, try to
9:56
help them soothe themselves. And this is quite
9:58
important because compassionate is not only being
10:01
nice to people, but it's bringing about a positive
10:04
cycle of reciprocity. You try to support people,
10:08
you try to understand, you try to connect and
10:10
build deep rapport. And in return... You are
10:13
more likely to receive a reciprocal treatment.
10:15
Why? Because people, when they're supported,
10:17
they're more prone to contribute spontaneously
10:20
and conditionally. You can afford them to cooperate,
10:23
but they're more prone to cooperate when you
10:25
try to help them. Because when you help them,
10:27
you help yourself. Because everything is interdependent
10:30
in business. You cannot succeed without them
10:33
and vice versa. Okay. Okay. So you speak about
10:37
compassionate customer service. How can that
10:41
same mindset be used when approaching new clients,
10:45
partners, or networking opportunities? Very interesting.
10:49
Compassionate customer service implies that you
10:51
adopt an attitude of service. You try to add
10:56
value. This means that instead of focusing on
10:58
yourself as a seller, as a salesperson, you focus
11:02
on them. You are customer -oriented. This means
11:05
that you will try first to discover what are
11:08
the specific unique needs that they have. not
11:11
only need regarding the product, but for example,
11:14
what we call emotional needs. In some cases,
11:16
this customer to buy the product needs some reassurance.
11:19
Maybe you can provide with some guarantee or
11:21
maybe they need a trial period. They are not
11:24
very sure. So you try to support them, not only
11:26
offering the best product that is adequate for
11:29
them and might not be suitable for other customers.
11:32
And in some cases also implies that you interact.
11:37
regularly with this customer, making them feel
11:39
positive emotion before they buy the product,
11:43
during the buying process, and after they buy
11:45
the process. We call this interaction touch points.
11:48
Every time that you interact with customers through
11:51
emails, phone calls, in person, through the website,
11:55
these are touch points. Every touch point should
11:58
bring about positive emotions in customers because
12:01
when you do, this customer is more prone to feel
12:04
satisfied. which is related to positive emotion.
12:07
And it's more prone to become loyal, committed
12:10
to your company. And it's more prone to the positive
12:12
reviews. Instead, one of these interactions,
12:15
customer experience a negative emotion, well,
12:18
this customer is more prone to leave your company
12:21
or doubt or trying to return the product or look
12:24
for competing product. So the only way that you
12:28
can deliver a very good customer service, a compassionate
12:31
customer service is to be very humble. Under
12:36
-promise, over -deliver. Under -promise, this
12:40
means that you promise less than they expect,
12:42
and then you surprise them in a very positive
12:45
way. We call it marketing delight in customers
12:48
when you give more than they expect. For example,
12:52
you are selling, let's say, some like this diaries,
12:57
and then you are selling these diaries, and these
12:59
diaries are very nice price, very nice quality,
13:03
but... You give a pen, a very nice pen, a fine
13:07
pen, free. You are giving a gift attached to
13:11
this product and you are creating a positive
13:14
imbalance. They feel indebted with you because
13:16
you have been generous and they're more prone
13:19
to respond in a positive way, recommending your
13:22
products to others, leaving positive review online.
13:24
Instead, some companies act in the opposite way.
13:27
They act in a very stingy way. I want to give
13:29
the product that will give me the highest commission.
13:32
It probably is not the one that they are looking
13:35
for, but I want to think about my own commission.
13:37
This is an attitude of selling, not... of service
13:41
always choose an attitude of service service
13:44
implies adding value to customers very good okay
13:49
so let's go to a little advice what advice would
13:52
you give to someone who struggles to be vulnerable
13:55
or genuine when networking very important in
14:01
networking networking with any stakeholder or
14:04
potential stakeholder could be a business partner
14:06
could be a supplier could be an intermediate
14:08
like a retailer You have to talk not only about
14:11
business topics, but also you have to talk about
14:14
non -business topics. You can say, this doesn't
14:16
make any sense, because at the end you are networking
14:19
with a person, a human being, and the commonality
14:22
between you and the other one, the other person
14:25
is, regardless of the role, regardless that you
14:27
are the CEO and the other one could be a representative
14:30
of the supplier and so on, so it's your human
14:34
beings. When you connect on a much more human
14:36
level, this means that you understand that you
14:39
are both human beings with fear, expectation,
14:42
aspiration, dreams. And you talk about not only
14:45
about business topic, but you talk about at the
14:47
beginning, like a small talk or at the end of
14:49
the conversation about where they live, what
14:53
the hobbies are and so on. You try to connect
14:56
on a much more personal level. Many entrepreneurs
14:59
in the Far East. for example, Japan, China, understanding
15:04
the importance of building personal relationships
15:06
first, and then, on the top of this, building
15:10
solid business relationships. But the person
15:13
comes first. Here in some individualistic cultures
15:16
like the United States and the UK, We privilege,
15:19
time is money, let's try to close the deal immediately.
15:22
We then, in some cases, knowing the person and
15:24
take the time to know the person on a much more
15:27
humane level. This means that you talk about
15:29
business, but also you interpret this in the
15:32
conversation, what I call natural conversation,
15:34
interpret some topic like, for example, talking
15:36
about the weather or the hobbies, try to avoid
15:38
controversial topic that could be, for example,
15:40
religion or politics, but try to talk about how
15:44
they are on a personal level. And this will...
15:47
clear any hindrances that are on the way to get
15:51
an agreement. And always look for ways to share
15:54
common ground. This means that use a lot of words
15:57
such as we, our agreement, our common goal. What
16:01
I hear in many conversations that they use the
16:03
first person of the singular, I, my, me, myself.
16:07
This is very individualistic. Say when you talk
16:09
about our agreement, our deal, our common goal.
16:14
something that are obvious. We are both looking
16:16
to develop robust relationships. You talk about
16:19
we, and also try to identify their needs, because
16:22
at the end you want to develop an agreement,
16:24
if this is possible, that is a win -win agreement.
16:27
If you don't know what the needs are, and you
16:29
only think about your needs, you are more prone
16:31
to developing a win -lose agreement, where you
16:33
win at the expense of them. But these are short
16:36
-lived agreements that cannot prosper over time.
16:39
Very good. Very good. And I speak about so many
16:42
of the same things because really we both talk
16:45
about networking, but it's so similar. It really
16:48
astounds me. But let's go on. How do emotionally
16:52
safe environments lead to stronger, more profitable
16:57
connections, both internally with teams and externally
17:01
with clients or collaborators? Very interesting.
17:04
Let's talk a bit about a very important phenomenon
17:06
described by Daniel Goleman, that is the phenomenon
17:09
of emotional contagion. Emotional contagion implies
17:13
that when you feel an emotion and you start interacting
17:15
with others, supposing that you feel happy, feel
17:18
cheerful, you tend to infect others with this
17:21
positive emotion and they tend to experience
17:23
this emotion and act accordingly. Why this happens?
17:26
Because in our brain we have mirror neurons that
17:29
tend... help us replicate the emotions that are
17:31
of people around us. The opposite happens with
17:34
negative emotions. When you experience anger
17:37
and you treat people and you adopt an angry tone
17:40
of voice and you try to dismiss them and so on,
17:44
these people are infected by this negative emotion
17:46
and they are less prone to cooperate, less prone
17:49
to share with you the resources such as information,
17:52
technology. We have to be aware, are we? bringing
17:55
about positive emotion in this workplace into
17:57
this relationship and why is so important bringing
18:00
about positive emotion because according to research
18:03
positive emotion expand your brain and help you
18:08
become much more creative help you utilize what
18:11
we call the internal resources such as critical
18:14
analysis creativity and others instead constrictive
18:19
emotions for example fear They make you adopt
18:23
what we call the freeze, fight, fly mode, where
18:26
you tend to be more reactive. You tend to trust
18:28
less others. You tend to withdraw, tend not to
18:32
cooperate. In some cases, this prompts you to
18:34
compete with others instead of cooperating. And
18:37
in any relationship, you have a basis of cooperation.
18:40
If you are not willing to cooperate, this relationship
18:42
won't prosper because all relationships in business
18:45
and non -business environment are only prone
18:48
to succeed when the needs of both parties are
18:51
fully satisfied. If the needs of only one party
18:54
are satisfied, this relationship is prone to
18:58
fail, not to succeed. Absolutely. Absolutely
19:02
correct. What's one thing most people get wrong
19:05
about connection, whether in customer service
19:09
or professional networking? Very wrong. What
19:12
I observe is scripted conversation, mechanical
19:15
conversation. Parrot, I call Parrot the style.
19:18
For example, I see some company that I feel a
19:21
bit of shame from outside when I see this company
19:24
that they give script on a piece of paper to
19:27
memorize and say, okay, when you meet the customer
19:30
or the client, you have to say, hello, how are
19:32
you? We have product case. This sounds so mechanical.
19:37
You are talking to a robot, not to a person.
19:39
And a scripted conversation hinders the spontaneity,
19:43
the natural spontaneity that can be brought about
19:45
in a conversation. And people feel it. They feel
19:48
this impersonal. They feel that this is not natural.
19:51
And people tend to withdraw from this type of
19:54
sell people or this type of stakeholder. Instead,
19:56
when you make the conversation more natural,
19:58
which implies including emotion, talking about
20:01
personal aspect, but also don't be so... aware
20:05
of the timing because in some cases i see also
20:08
some sales people that have a quota they have
20:10
a quota they say you know what this conversation
20:12
cannot last more than five minutes because you
20:15
have to close up a six client per hour okay this
20:19
means that you're limiting the conversation the
20:21
other person feel the pressure of time they cannot
20:23
expose their ideas fully so give time for the
20:26
conversation to develop be natural be also others
20:29
oriented this means that you don't focus so much
20:31
on you but also you focus on others try to adopt
20:34
a learning attitude. You're not there to close
20:38
any deal. You're there to learn from them and
20:40
try to see that you can develop an environment
20:42
where a beneficial agreement for both can be
20:46
unfolding. But don't get so focused on the sale
20:49
or get so focused on closing the deal. Instead,
20:51
learn from each other because learning from each
20:54
other will help both of you arrive at an agreement
20:58
that is more win -win. mutually beneficial. Instead,
21:02
when you focus only on your needs or what you
21:05
will say or how we can close the deal, you are
21:07
self -centered. Other people can feel it. So
21:09
very important, make this the conversation spontaneous,
21:12
natural and non -mechanical. I feel in this case
21:15
that artificial intelligence cannot substitute
21:18
the natural conversation yet. You can see good
21:21
votes, but you feel that it's a bit mechanical,
21:24
a bit impersonal. And also... The conversation,
21:27
try to make this as expressive as possible, expressing
21:30
your idea clearly, but without monopolizing the
21:33
conversation and making also your idea very clearly
21:35
expressed, including your emotions. All right,
21:39
now let's bring this podcast full circle. And
21:43
can you share a personal or professional story
21:47
where creating a safe, compassionate space led
21:51
to an extraordinary connection or opportunity?
21:55
Yes, I have a recent example of a company that
21:58
we were advising. This company has very bad reviews
22:01
online. Obviously, the employees were a bit demotivated
22:05
because sales were going down. And what we discovered,
22:09
because there is a very important factor, when
22:11
sales are going down, there is employee demotivation,
22:14
there is low employee morale. In most cases,
22:18
there is something about fear. Employees tend
22:21
to feel fearful. losing their job or fearful
22:25
of not closing sales or fearful of not achieving
22:27
the quota or fearful of being penalized if they
22:30
don't meet the objective or fearful of being
22:32
outpaced by colleagues. So we discovered, and
22:35
we were right, there were some pockets of fear
22:38
within the company and the fear was so ingrained
22:42
and the fear was about, for example, not meeting
22:44
the quotas that were very strict and in some
22:46
cases unachievable that put a lot of pressure
22:49
and didn't allow employees to relax and also
22:52
the conversation with customer was so short that
22:55
the customer felt a bit forced because i observed
22:58
one of the conversation in practice in person
22:59
i was so sure that the customer couldn't even
23:02
expose their idea it were a kind of constrained
23:05
conversation and customers were not given the
23:07
opportunity to express their view moreover customers
23:10
were treated like little figures in the database
23:13
to as a means to make profit instead of being
23:17
treating this customer as a real human being
23:19
that are spending their hard -won money on this
23:22
company potentially and need to be treated with
23:24
respect and they need to be recognized in a legitimate
23:27
way. So what we did is we understand that the
23:30
quota system, closing certain deals per hour
23:34
was too strict. Employees felt much more relaxed,
23:37
less stress, stress level went down because then
23:40
there was a survey. And also we saw that the
23:43
conversations were a bit descriptive too, kind
23:45
of mechanical, the way the introduction. without
23:48
adapting the style to each customer. In some
23:51
cases, some customers needed one hour to talk
23:53
about this. Some customers needed 10 minutes.
23:55
Some customers needed to know more about this
23:57
technical specification. So we introduced more
24:00
flexibility with the approval of the manager.
24:03
The manager was not very convinced at the beginning,
24:05
I have to say, because there was a lot of resistance.
24:07
But this was possible to introduce. And we gave
24:10
a three -month period of time span to see there
24:14
was an improvement. And we checked also the customer
24:16
review. at the end of the three months. And we
24:19
took also the employee morale with a very simple
24:21
employee survey. We took also the reviews and
24:25
the sales levels. So these were the three indicators.
24:28
So employee morale, sales reviews, sales levels,
24:31
and also the customer reviews. And so we observed
24:34
that three months with these simple changes,
24:36
customers were given a lot of time to talk. Employees
24:40
will not be penalized with the strict quotas.
24:42
Employees were also offering customers products
24:46
that were not the most expensive ones, products
24:48
that were the most suitable for this customer,
24:51
because in the previous system, employees were
24:54
pushing the products that were the most expensive
24:57
ones, even when they were not suitable for customers.
25:00
What made this customer, in some cases, feel
25:03
pushed to buy this product, and then they left
25:05
a lot of negative reviews. In both cases, we
25:08
observed from the first scenario to the second
25:10
scenario, improvement in sales. from a significantly
25:13
very important percentage we saw improvement
25:15
in positive reviews and decreasing negative review
25:19
the negative review didn't disappear but they
25:21
decreased significantly and we saw much more
25:24
employee more higher employee morale and higher
25:27
play satisfaction we saw that when you have an
25:30
employee that is satisfied is more connected
25:32
to customer satisfaction So this means that this
25:36
thing was resolved. It's not fully resolved,
25:38
but this was only three months span. And we support
25:41
this company and keep on using this system and
25:44
also introduce some small meetings in between
25:48
calls, let's say once a day, at least a midday,
25:51
where employees can relax and chill out. and
25:54
can talk about not quota, not talk about the
25:58
budget, not talk about the plans, business plan,
26:01
marketing strategy. They can talk about themselves,
26:03
having a coffee with colleagues in the call center
26:06
so that they can feel much more at ease and they
26:09
can come back to work in the second half of the
26:11
day, more revitalized. So this means I know we
26:14
need much more personal level because employees
26:17
were so burdened with this demand of closing
26:23
sales that They felt the stress and they didn't
26:25
know their colleagues well. With this little
26:27
meeting in the middle part of the day, every
26:31
day, Monday to Friday, employees felt more relaxed
26:34
and they can connect to colleagues in a much
26:36
more meaningful way. And they came back to work
26:39
in a less stressed state. And this brought about
26:42
better relationships within the workplace, much
26:45
more psychologically safe workplace because there
26:47
was no fear. And also... higher customer satisfaction.
26:51
What was a win -win? There was resistance from
26:54
management. I have to observe because they were
26:56
not very convinced. Can this be so simple? I
26:59
say, it's not so simple because it's a big change.
27:01
Appeared to be simple, but was a very significant
27:03
change. And I'm very happy that we could help
27:05
this company. Good, good. Bruno, we're out of
27:09
time, but I'm really glad that you came on the
27:12
podcast. If somebody wanted to hire you, get
27:15
coached by you, or just say hello, how would
27:18
they get hold of you? First off, all these ideas
27:21
that we spoke today are compiled in my new book,
27:24
The Art of Compassionate Beings, published by
27:26
Ruth Leach. In the second edition, more than
27:29
400 pages with hundreds of cases of compassionate
27:31
organization. They can find me on LinkedIn or
27:34
my website, www .brunosignaco .com. www .brunosignaco
27:42
.com. They can contact me for services or consultancy
27:46
or training related to this topic. Thank you
27:48
very much. Bruno, thank you again for coming
27:51
on. This is a great time. Thank you. Well, hold
27:58
on, folks. Don't go anywhere. Let's hear from
28:01
our sponsors. David Neal, co -founder, Revved
28:05
Up Kids. Revved Up Kids is on a mission to protect
28:08
children and teens from sexual abuse, exploitation
28:12
and trafficking. They provide prevention training
28:15
programs for children, teens and adults. To learn
28:19
more, go to revvedupkids .org. Henry Kaplan,
28:24
Century 21. When it comes to making the biggest
28:27
financial decision of your life, leave it in
28:30
the hands of a proven professional, Henry Kaplan.
28:33
Henry is a global real estate agent with Century
28:36
21, celebrating his 41st year in business. No
28:41
matter where you're moving, Henry has the right
28:43
connections for you. You can contact Henry at
28:47
561 -427 -4888. Well, that's a wrap, folks. A
29:01
huge thank you to our special guests for sharing
29:03
such incredible insights today. And of course,
29:06
a big shout out to you, our amazing listeners,
29:10
for tuning in and spending your time with us.
29:13
Remember, networking isn't about being perfect.
29:17
It's about being present. So take what you've
29:20
learned today, get out there, and make some meaningful
29:23
connections. If you enjoyed this episode, don't
29:26
forget to subscribe, leave us a review, and share
29:29
it with someone who could use a little networking
29:32
inspiration. Let's keep the conversation going.
29:35
You can find me on Apple, Spotify, YouTube, or
29:40
my website, Michael. Remember, until next time,
29:44
keep practicing, keep connecting, and keep building
29:47
those relationships. This is Michael signing
29:50
off. Take care and happy networking.