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The Friction You Can't See: Why Good People Struggle in Bad Systems | Anthony Calleo

On this episode of The SmartMAI Consulting Edge Podcast, I sit down with Anthony Calleo, Founder of Calleo EX, to explore why organizations so often misdiagnose performance problems as people problems when the real cause is invisible friction in the system.Anthony brings more than 25 years of experience in employee experience, human capital, leadership, culture, and organizational effectiveness, including senior roles with Disney/ABC and Dime Community Bank, along with teaching human capital management. Calleo EX's philosophy is unusual: rather than adding more process, structure, or…

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