Latest / Banking Transformed with Jim Marous
Customer Success Principles to Improve Your Customer Effort Score (CES)
In today's competitive landscape, financial institutions must adopt a customer-centric culture focused on loyalty and lifetime value to thrive.
My guest on the Banking Transformed podcastis Wayne McCulloch, Chief Customer Officer at Alkami Technology. Wayne lays out a proven framework for organizations to become truly customer-obsessed. As the author of the best-selling book, “The Seven Pillars of Customer Success”, Wayne brings deep expertise on embedding customer-first approaches across an organization.
Join us as we explore how Wayne's seven pillars can guide banks, credit unions and other…
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