Latest / Becker’s Healthcare Digital Health + Health IT / Amazon to close some corporate One Medical offices, AI scribes fall short + more

Transcript

Amazon to close some corporate One Medical offices, AI scribes fall short + more · Becker’s Healthcare Digital Health + Health IT

• 0:00
  - Welcome to the Becker's Healthcare Podcast.
• 0:02
  We at Becker's are excited
• 0:03
  to welcome more than 2,500 healthcare executives
• 0:07
  to Chicago in April for our annual meeting.
• 0:09
  Over the four day event,
• 0:10
  you'll hear more than 450 elite hospital
• 0:13
  and health system executives share the best ideas
• 0:15
  and big strategies driving healthcare forward.
• 0:18
  Visit conferences dot becker's hospital review.com
• 0:21
  to register or email agenda team at becker's healthcare.com.
• 0:25
  This event is close to non-providers
• 0:27
  unless coming through a sponsorship or exhibit.
• 0:29
  Without further ado, here's your daily news briefing
• 0:32
  for today, February 12th.
• 0:34
  First, Amazon is planning
• 0:36
  to close some corporate one medical offices, as well as move
• 0:39
  as chief financial officer into a new role, a spokesperson
• 0:42
  for the company confirmed to Becker's.
• 0:44
  The Amazon spokesperson did not disclose
• 0:46
  how many one medical offices it was planning to close,
• 0:49
  but said the decision was made
• 0:50
  because many of one medical's
• 0:51
  corporate employees work remotely.
• 0:54
  The spokesperson said quote,
• 0:55
  we are reducing our investment in corporate office space
• 0:58
  to reinvest in the patient experience.
• 1:01
  Additionally, Bjorn Taylor, CFO
• 1:03
  of one Medical will now serve in a strategic growth
• 1:06
  initiative role within Amazon Health Services.
• 1:09
  The spokesperson said in this role, Mr.
• 1:12
  Beorn will focus on identifying healthcare trends
• 1:14
  and driving initiatives across a HS that leverage existing
• 1:18
  and future Amazon capabilities to provide lower cost,
• 1:22
  improve service, and better outcomes to Amazon customers.
• 1:26
  The spokesperson did not detail
• 1:28
  what the new role would be called.
• 1:30
  This comes after Amazon announced
• 1:32
  that it would be laying off a few hundred roles at at one
• 1:35
  medical and in its online pharmacy unit
• 1:37
  unit, Amazon Pharmacy.
• 1:40
  Second, AI scribes show promise in reducing the EHR burden
• 1:44
  on clinicians, but their accuracy
• 1:46
  and clarity still leave much to be desired.
• 1:48
  Kaiser Permanente researchers found
• 1:51
  more than 3,400 Permanente Medical Group.
• 1:54
  Physicians have used AI scribes,
• 1:56
  which transcribe appointments via a smartphone microphone
• 1:59
  during more than 303,000 patient encounters.
• 2:02
  Since October, according
• 2:03
  to NEJM Catalyst studies early release,
• 2:07
  the researchers from the Oakland California based health
• 2:09
  system found an overall favorable response from providers
• 2:13
  who reported more personal and effective appointments
• 2:15
  and less after hours clerical work.
• 2:19
  Patients described improved interactions as well.
• 2:21
  However, clinicians still have to edit the notes
• 2:24
  for accuracy and relevance.
• 2:25
  35 AI generated transcripts scored an average of 48 outta 50
• 2:30
  and 10 quality metrics.
• 2:32
  Still, AI scribes are not a replacement
• 2:34
  for clinicians to alter.
• 2:35
  Authors wrote they can produce inconsistencies
• 2:38
  that require physicians review
• 2:40
  and editing to ensure that they remained aligned
• 2:42
  with physician patient relationship.
• 2:44
  They also recommended better EHR integration
• 2:47
  and workflow personalization options.
• 2:50
  Third, ed Lee, former executive vice president of IT
• 2:54
  and CIO of Oakland,
• 2:55
  California based the Permanente Federation, joined
• 2:58
  - A company developing ambient AI technology
• 3:01
  for clinical practitioners.
• 3:04
  NLA named Dr. Lee, chief Medical Officer February 8th
• 3:07
  to help the company refine and enhance its product
• 3:09
  and development strategy.
• 3:11
  Dr. Lee joined the company shortly
• 3:13
  after NLA announced a $24 million series B investment
• 3:17
  and set its sites on national expansion.
• 3:20
  Dr. Lee played an integral role in integrating NBL co-pilot
• 3:24
  at the Permanente Medical Group,
• 3:25
  where 10,000 physicians across the systems Northern
• 3:28
  California network implemented the solution.
• 3:31
  The tonality reduced documentation overload for clinicians.
• 3:35
  Dr. Lee said in the news release quote,
• 3:37
  I believe technology is the key
• 3:39
  to solving the clinician burnout crisis
• 3:41
  and removing burnout will ultimately result in higher
• 3:43
  quality for patients.
• 3:45
  My experiments implementing Bul copilot was so effective
• 3:48
  and monumental that my ultimate goal is
• 3:50
  to get it in the hands of as many clinicians
• 3:51
  as possible across the country.
• 3:54
  I'm eager to share my experience
• 3:55
  and help other clinical teams take advantage of our solution
• 3:58
  so they can remain focused on delivering high quality care.
• 4:02
  In this new role, Dr. Lee will help shape nebulous product
• 4:05
  roadmap to include revenue cycle management optimization,
• 4:08
  and provide future refinement and enhancement.
• 4:11
  Are you interested in engaging in dynamic conversations
• 4:14
  with hundreds of top health system executives
• 4:16
  and gaining valuable insight for your business?
• 4:18
  Join the 300 plus sponsors
• 4:20
  and exhibitors at Becker's 14th annual meeting April 8th
• 4:23
  through the 11th in Chicago.
• 4:25
  Email Jessica Cole at j cole at becker's healthcare.com
• 4:27
  to reserve your spot today.