How to De-escalate High-Stakes Conflicts at Work
Every interaction, from conversations with friends to managing conflicts at work, is a form of negotiation and mediation. But how do we handle these conversations when emotions are running high? In this episode, Melinda Lee sits down with Jonathan Cayton, an experienced mediator, to unpack practical strategies for de-escalating tension, fostering understanding, and leading with empathy, even in the most charged moments.
In This Episode, You Will Learn:
De-Escalation Over Combat
When conversations heat up, resist matching energy. Instead, aim to simplify, stay calm, and listen actively…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.