Latest / The Amazing Authorities Podcast
Why Customer Service Fails: Call Analysis, AI & Retention Strategies with Tom Vander Well
Great customer service isn't just about answering calls—it's about understanding why customers call in the first place and fixing the problems that keep them coming back.In this episode of Amazing Authorities, Mitch Carson interviews Tom Vander Well, customer experience expert, founder of Intelligentics, author, and speaker. Drawing on more than three decades of experience and over 100,000 analyzed customer calls, Tom reveals how businesses can reduce customer churn, improve loyalty, and uncover hidden operational issues through call analysis. He also explains where AI helps customer…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.