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How UPS Used ORION to Save 100 Million Miles
In this episode of The Operations Podcast, Lucas and Luna unpack the story behind UPS's ORION system — the routing algorithm that saved the company over 100 million driving miles and 10 million gallons of fuel annually. They walk through how UPS integrated decades of driver knowledge into a machine-learning-driven dispatch system, the operational hurdles of getting 55,000 drivers to trust a computer's left-turn restrictions, and the cost-benefit math that made the project pencil out despite a billion-dollar price tag. Using concrete numbers from UPS's 2020-2025 sustainability…
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