Latest / Omni Talk Retail / Technology of the Year - What Innovation Won 2025? | Fast Five Shorts
Transcript
- 0:00Retail
- 0:00Technology
- 0:01of
- 0:01the
- 0:01Year.
- 0:02What
- 0:02wins
- 0:03your
- 0:03award
- 0:03for
- 0:04retail
- 0:04technology
- 0:04of
- 0:05the
- 0:05year?
- 0:06Yeah,
- 0:06I
- 0:08man,
- 0:08I
- 0:08circled
- 0:09the
- 0:09wagon
- 0:09a
- 0:09couple
- 0:10times
- 0:10in
- 0:10terms
- 0:10of
- 0:11how
- 0:11I
- 0:11wanted
- 0:11to
- 0:12address
- 0:12this
- 0:12one.
- 0:13But
- 0:14you'll
- 0:14see
- 0:14in
- 0:14a
- 0:14later
- 0:15Omni
- 0:17why
- 0:17I
- 0:17didn't
- 0:18just
- 0:18go
- 0:18with
- 0:18like
- 0:19pure
- 0:20agentic
- 0:21AI
- 0:21commerce
- 0:22or
- 0:22something
- 0:22like
- 0:22that.
- 0:23What
- 0:23I'm
- 0:23going
- 0:23with
- 0:24is
- 0:25and
- 0:25go
- 0:26with
- 0:26me
- 0:26on
- 0:26this
- 0:26one,
- 0:28pricing
- 0:29transparency
- 0:30afforded
- 0:31through
- 0:32AI.
- 0:32And
- 0:33I'm
- 0:33going
- 0:33to
- 0:33specifically,
- 0:35I'm
- 0:35going
- 0:35to
- 0:36specifically
- 0:36use
- 0:36grocery
- 0:37deals
- 0:38as
- 0:39an
- 0:39example
- 0:39of
- 0:39this.
- 0:40Right.
- 0:40So
- 0:42for
- 0:42those
- 0:42who
- 0:43don't
- 0:43know
- 0:43it
- 0:44and
- 0:44you
- 0:44featured
- 0:45one
- 0:45of
- 0:45the
- 0:45founders
- 0:46of
- 0:46grocery
- 0:46Deals
- 0:47I
- 0:47think
- 0:47in
- 0:47a
- 0:47retail
- 0:48tech
- 0:48spotlight
- 0:49some
- 0:50time
- 0:50ago.
- 0:50Yeah,
- 0:51it's
- 0:51basically
- 0:52the
- 0:52gas
- 0:52buddy
- 0:53of
- 0:54grocery.
- 0:55Right.
- 0:55Where
- 0:57and
- 0:57even
- 0:57just
- 0:58get
- 0:58getting
- 0:58piloted
- 0:59in
- 0:59one
- 0:59market
- 1:00mid
- 1:00year
- 1:00as
- 1:01when
- 1:02this
- 1:02was
- 1:02announced.
- 1:02So
- 1:03it's
- 1:03not
- 1:03like
- 1:03it's
- 1:03taken
- 1:03off
- 1:04yet
- 1:04but
- 1:05it
- 1:05price
- 1:06compares
- 1:06like
- 1:07items
- 1:07across
- 1:07grocery
- 1:08retailers
- 1:08and
- 1:09helps
- 1:09you
- 1:09build
- 1:09an
- 1:09online
- 1:10cart
- 1:12for
- 1:12the
- 1:12grocery
- 1:12industry.
- 1:13Right.
- 1:13Like
- 1:14this
- 1:14is
- 1:15super
- 1:16disruptive
- 1:16and
- 1:17scary
- 1:17probably
- 1:18to
- 1:18grocery
- 1:18retailers
- 1:19at
- 1:19least
- 1:19of
- 1:19a
- 1:20certain
- 1:20type.
- 1:20Right.
- 1:21Particularly
- 1:22high
- 1:22low
- 1:23pricers
- 1:23which
- 1:24is
- 1:24slowly,
- 1:25maybe
- 1:25not
- 1:25slowly
- 1:26becoming
- 1:26an
- 1:26antiquated
- 1:27model
- 1:27anyway.
- 1:28But
- 1:28with
- 1:29this
- 1:29kind
- 1:29of
- 1:30technology
- 1:31it
- 1:31eases
- 1:32the
- 1:32ability
- 1:33for
- 1:33AI
- 1:34agents
- 1:34to
- 1:34coordinate
- 1:35offers
- 1:36orders
- 1:37from
- 1:38different
- 1:38grocers
- 1:38on
- 1:39price.
- 1:39Right.
- 1:40Incredibly
- 1:40disruptive.
- 1:42It
- 1:42may
- 1:42even
- 1:43put
- 1:43grocers
- 1:44out
- 1:45of
- 1:45the
- 1:45ability
- 1:46to
- 1:46compete
- 1:46on
- 1:46E
- 1:47commerce
- 1:47depending
- 1:48on
- 1:48where
- 1:48their
- 1:48margins
- 1:49are.
- 1:50I
- 1:50actually
- 1:51lived
- 1:52through
- 1:52the
- 1:52actual
- 1:53gas
- 1:53buddy
- 1:54advent
- 1:55when
- 1:55I
- 1:55was
- 1:55in
- 1:55the
- 1:56convenience
- 1:56store
- 1:56industry.
- 1:57Price
- 1:57and
- 1:58fuel.
- 1:58This
- 1:58is
- 1:59going
- 1:59to
- 1:59be
- 1:59even
- 1:59harder
- 2:00for
- 2:00grocers.
- 2:01Right.
- 2:02And
- 2:02I
- 2:02think
- 2:02it's.
- 2:03You're
- 2:03going
- 2:03to
- 2:03find
- 2:04that
- 2:04it's
- 2:04going
- 2:04to
- 2:05split
- 2:06kind
- 2:06of
- 2:06the
- 2:06innovative
- 2:07thinkers
- 2:08on
- 2:08how
- 2:08to
- 2:09leverage
- 2:09this
- 2:09from
- 2:10the
- 2:10old
- 2:10school
- 2:11stalwarts
- 2:12who
- 2:12kind
- 2:12of
- 2:12refuse
- 2:13to
- 2:13change.
- 2:14And
- 2:14the
- 2:14winners
- 2:15are
- 2:15going
- 2:15to
- 2:15be
- 2:15the
- 2:15ones
- 2:15who
- 2:16really
- 2:16lean
- 2:16in
- 2:18and
- 2:18take
- 2:19hold
- 2:19of
- 2:19this,
- 2:20you
- 2:20know,
- 2:20AI
- 2:21capabilities
- 2:21and
- 2:22start
- 2:22to
- 2:22embed
- 2:23that
- 2:23within
- 2:23their
- 2:24site.
- 2:24So
- 2:24I
- 2:24think
- 2:25it's
- 2:25the
- 2:25tip
- 2:25of
- 2:25the
- 2:25iceberg.
- 2:26I
- 2:27really
- 2:27took
- 2:27notice
- 2:27when
- 2:28this
- 2:28kind
- 2:28of
- 2:28technology
- 2:29was
- 2:29available
- 2:29now
- 2:30and
- 2:30I
- 2:30think
- 2:30it's
- 2:30going
- 2:30to
- 2:30set
- 2:31a
- 2:31course
- 2:31for
- 2:31us
- 2:31going
- 2:32forward.
- 2:33Wow,
- 2:33Chad,
- 2:34that's
- 2:34really
- 2:34interesting.
- 2:34Particularly
- 2:35as
- 2:35well
- 2:35I
- 2:35don't
- 2:35know
- 2:35if
- 2:35you
- 2:36saw
- 2:36but
- 2:36just
- 2:36in
- 2:36the
- 2:36last
- 2:3624
- 2:37hours
- 2:38Consumer
- 2:38Reports
- 2:38put
- 2:39out
- 2:39a
- 2:39report
- 2:39about
- 2:39Instacart's
- 2:40pricing
- 2:40and
- 2:41how
- 2:41you
- 2:41know
- 2:42it's
- 2:42very
- 2:43varies
- 2:44widely
- 2:44across.
- 2:45They
- 2:45surveyed
- 2:46like
- 2:46400
- 2:46different
- 2:46people
- 2:47and
- 2:47all
- 2:47400
- 2:48different
- 2:48people
- 2:48had
- 2:48a
- 2:49different
- 2:49price
- 2:49for
- 2:49specific
- 2:50items.
- 2:50It
- 2:50was
- 2:50crazy.
- 2:51And
- 2:51so
- 2:51like
- 2:51what
- 2:52you're
- 2:52getting
- 2:52at
- 2:52is
- 2:52a
- 2:53real
- 2:53need
- 2:53case
- 2:54here
- 2:54of
- 2:55price
- 2:55transparency
- 2:56and
- 2:56generative
- 2:56AI
- 2:57enables
- 2:57that.
- 2:57So
- 2:57that's,
- 2:58that's
- 2:58really
- 2:58interesting.
- 2:59And,
- 2:59and
- 2:59shout
- 2:59out
- 3:00to
- 3:00Michael
- 3:00and
- 3:00Matt
- 3:00at
- 3:01grocery
- 3:01deals.
- 3:01They're
- 3:01gonna
- 3:01love,
- 3:02they're
- 3:02gonna
- 3:02love
- 3:02that
- 3:03drop
- 3:03for
- 3:03them.
- 3:03So
- 3:04they're
- 3:04gonna,
- 3:04they're
- 3:04gonna
- 3:04be
- 3:05stoked
- 3:05when
- 3:05they
- 3:05see
- 3:05this.
- 3:06But,
- 3:06but
- 3:06an
- 3:06I'm
- 3:07curious,
- 3:07like
- 3:07what's,
- 3:08what's,
- 3:08what's
- 3:08your
- 3:08take
- 3:09on
- 3:09the,
- 3:09the
- 3:09hot
- 3:10technology
- 3:10of
- 3:10the
- 3:11year?
- 3:11I,
- 3:12I
- 3:12was
- 3:12with
- 3:13Chad
- 3:13where,
- 3:13I
- 3:14mean
- 3:14agentic
- 3:15search
- 3:15and
- 3:15agentic
- 3:16commerce
- 3:16was,
- 3:17you
- 3:17know,
- 3:18an
- 3:18obvious
- 3:18one.
- 3:19But
- 3:20I,
- 3:20I
- 3:20went
- 3:21with
- 3:21electronic
- 3:22shelf
- 3:22labels
- 3:23and
- 3:23the
- 3:23reason
- 3:24that
- 3:24I
- 3:24did
- 3:24was
- 3:25one,
- 3:25we
- 3:25saw
- 3:26Walmart
- 3:26decide
- 3:27in
- 3:28early
- 3:28in
- 3:28the
- 3:28year
- 3:28we're
- 3:29going
- 3:29to
- 3:29roll
- 3:29these
- 3:29out
- 3:29to
- 3:30all
- 3:30of
- 3:30our
- 3:30stores.
- 3:30And
- 3:31once
- 3:31Walmart
- 3:31does
- 3:32something,
- 3:32the
- 3:32rest
- 3:33of
- 3:33the
- 3:33industry
- 3:33is
- 3:34typically
- 3:34very,
- 3:34very
- 3:35fast
- 3:35to
- 3:35follow.
- 3:37However,
- 3:38it
- 3:38really
- 3:39didn't
- 3:40dawn
- 3:40on
- 3:40me
- 3:41how
- 3:41pervasive
- 3:42this
- 3:42technology
- 3:42was,
- 3:43Chris,
- 3:43until
- 3:43we
- 3:43were
- 3:44at
- 3:44the
- 3:44Spartan
- 3:45Nash
- 3:45conference
- 3:45in
- 3:45July
- 3:46and
- 3:47you
- 3:47and
- 3:47I
- 3:47talked
- 3:48to
- 3:48retailers
- 3:49that
- 3:49had,
- 3:50you
- 3:50know,
- 3:50four
- 3:51store
- 3:51locations,
- 3:52they
- 3:52were
- 3:52in
- 3:53the
- 3:53middle
- 3:53of
- 3:53Nebraska
- 3:54or
- 3:54Ohio.
- 3:55Yeah.
- 3:55And
- 3:55when
- 3:55we
- 3:56talked
- 3:56to
- 3:56them
- 3:56about
- 3:57electronic
- 3:57shelf
- 3:58labels
- 3:58or
- 3:58any
- 3:59in
- 3:59store
- 3:59technology
- 4:00really,
- 4:01they
- 4:01had
- 4:01already
- 4:01deployed
- 4:02these
- 4:02shelf
- 4:03labels.
- 4:03One,
- 4:03for
- 4:04the
- 4:04pricing
- 4:04transparency
- 4:05that
- 4:05Chad
- 4:06just
- 4:06talked
- 4:06about
- 4:06in
- 4:07grocery
- 4:07being
- 4:07very
- 4:07important
- 4:08to
- 4:08getting
- 4:09their,
- 4:09their
- 4:10customers
- 4:10to
- 4:10come
- 4:10back
- 4:11to
- 4:11them
- 4:11time
- 4:11and
- 4:11time
- 4:12again.
- 4:12But
- 4:12then
- 4:13two,
- 4:13for
- 4:13the
- 4:13labor
- 4:14savings.
- 4:14They,
- 4:15they
- 4:15don't
- 4:15have
- 4:16access
- 4:16to
- 4:16labor
- 4:17in
- 4:17these
- 4:17smaller
- 4:18rural
- 4:18communities
- 4:19that
- 4:19they
- 4:19used
- 4:19to.
- 4:20And
- 4:20so
- 4:20this
- 4:21saved
- 4:21them
- 4:22time,
- 4:22it
- 4:22saved
- 4:22them
- 4:23money
- 4:23and
- 4:24it
- 4:24really
- 4:25allowed
- 4:25their
- 4:26staff
- 4:26to
- 4:26focus
- 4:27on
- 4:27the
- 4:27customers
- 4:28in
- 4:28their
- 4:28community,
- 4:28which
- 4:29is
- 4:29what
- 4:29sets
- 4:29them
- 4:29apart
- 4:30and
- 4:30what's
- 4:30what
- 4:31keeps
- 4:31customers
- 4:31coming
- 4:32to
- 4:32them
- 4:32versus
- 4:33you
- 4:33know,
- 4:33the
- 4:33big
- 4:34box
- 4:34retailer
- 4:35or
- 4:35grocer
- 4:36down
- 4:36the
- 4:36street.
- 4:36So
- 4:37that
- 4:37really,
- 4:37that
- 4:38really
- 4:38changed
- 4:38my
- 4:39opinion
- 4:39of
- 4:39how
- 4:39doable
- 4:40this
- 4:40technology
- 4:41is.
- 4:41We've
- 4:41heard
- 4:41for
- 4:41a
- 4:42long
- 4:42time
- 4:42that
- 4:42it's
- 4:43expensive
- 4:43or
- 4:44it's
- 4:44hard
- 4:44to
- 4:44make
- 4:44pencil,
- 4:45but
- 4:46if
- 4:46a
- 4:46rural
- 4:47retailer
- 4:47is
- 4:48pushing
- 4:48forward
- 4:48with
- 4:49this
- 4:49technology,
- 4:50I
- 4:50think
- 4:51and
- 4:51Walmart
- 4:52on
- 4:52the
- 4:52other
- 4:52end
- 4:52of
- 4:52the
- 4:52spectrum,
- 4:53I
- 4:53think
- 4:53it's
- 4:53something
- 4:54that
- 4:54we're
- 4:54really
- 4:55going
- 4:55to
- 4:55start
- 4:55to
- 4:55see
- 4:56in
- 4:56more
- 4:56and
- 4:56more
- 4:57places
- 4:57in
- 4:58the
- 4:58years
- 4:58ahead.
- 4:58Yeah,
- 4:59that's
- 4:59a
- 4:59great
- 4:59point.
- 5:00You
- 5:00know,
- 5:01that
- 5:01conference
- 5:01was
- 5:01really
- 5:02wild
- 5:02because
- 5:02like
- 5:03you
- 5:03mentioned
- 5:03it
- 5:03like
- 5:03they
- 5:04were
- 5:04very
- 5:04laser
- 5:05focused
- 5:05on
- 5:05their
- 5:06biggest
- 5:06line
- 5:06on
- 5:07that
- 5:07income
- 5:07statement,
- 5:07which
- 5:08was
- 5:08stored
- 5:08labor
- 5:09in
- 5:09a
- 5:09way
- 5:09that
- 5:09we
- 5:09had
- 5:10never
- 5:10really
- 5:10heard
- 5:10from
- 5:11the
- 5:11big
- 5:11guys
- 5:11before,
- 5:12even
- 5:12though
- 5:12they
- 5:12probably
- 5:13are
- 5:13too.
- 5:13And
- 5:13some
- 5:14of
- 5:14them,
- 5:14to
- 5:14your
- 5:14point,
- 5:14and
- 5:15some
- 5:15of
- 5:15them
- 5:15were
- 5:15literally
- 5:16on
- 5:16a
- 5:16mission
- 5:16to
- 5:16God
- 5:17from
- 5:17God.
- 5:17A
- 5:18mission
- 5:18from
- 5:18God
- 5:18to
- 5:19put
- 5:19electronic
- 5:19shelf
- 5:19labels
- 5:20in
- 5:20their
- 5:20store.
- 5:20Like
- 5:21it
- 5:21was,
- 5:21it
- 5:21was
- 5:22wild
- 5:22to
- 5:22hear
- 5:22them
- 5:22talk
- 5:22about
- 5:23it.
- 5:23So.
- 5:23Well,
- 5:24I
- 5:24don't,
- 5:24I
- 5:24mean
- 5:25for
- 5:25me,
- 5:25my,
- 5:26my
- 5:26technology
- 5:26of
- 5:26the
- 5:27year,
- 5:27it's
- 5:27a
- 5:28gentic
- 5:28AI,
- 5:28but
- 5:30which
- 5:30I
- 5:30think
- 5:30is
- 5:30where
- 5:30Chad
- 5:31was
- 5:31going
- 5:31too.
- 5:31He's
- 5:32like,
- 5:32you
- 5:32know,
- 5:32I
- 5:32want
- 5:32to
- 5:32put
- 5:32a
- 5:32little
- 5:33wrinkle
- 5:33on
- 5:33this,
- 5:33but
- 5:34for
- 5:34me
- 5:34it's
- 5:34agentic
- 5:35AI
- 5:35on
- 5:35the
- 5:35operational
- 5:36side
- 5:36of
- 5:36the
- 5:36business.
- 5:37Like
- 5:37how
- 5:38do
- 5:38you
- 5:38run
- 5:38your
- 5:38warehouses
- 5:39better?
- 5:39How
- 5:39do
- 5:39you
- 5:39inform
- 5:40your
- 5:40stores
- 5:40of
- 5:41the
- 5:41next
- 5:41best
- 5:41actions
- 5:42they
- 5:42need
- 5:42to
- 5:42take?
- 5:43How
- 5:43do
- 5:43you
- 5:44run
- 5:44your
- 5:44inventory
- 5:45management
- 5:45more
- 5:46productively?
- 5:47That's
- 5:47where
- 5:47I
- 5:48think
- 5:48people
- 5:48should
- 5:48be
- 5:48experimenting
- 5:49first
- 5:50as
- 5:50opposed
- 5:50to
- 5:50venturing
- 5:51into
- 5:51the
- 5:51realm
- 5:51of
- 5:52the
- 5:52consumer
- 5:53facing
- 5:53experiences.
- 5:54Because
- 5:54I
- 5:55think
- 5:55the
- 5:55jury's
- 5:55still
- 5:56out
- 5:56on,
- 5:56you
- 5:57know,
- 5:57how
- 5:57much,
- 5:57how
- 5:58many
- 5:58of
- 5:58us
- 5:58are
- 5:58going
- 5:58to
- 5:59shop
- 5:59this
- 5:59way
- 6:00and
- 6:00what
- 6:00the
- 6:01impact
- 6:01of
- 6:01that
- 6:01is
- 6:02going
- 6:02to
- 6:02be
- 6:02in
- 6:02the
- 6:02long
- 6:02term.
- 6:03So,
- 6:03so
- 6:03that's,
- 6:04that's
- 6:04my
- 6:04plug.
- 6:04But
- 6:04agentic
- 6:05AI,
- 6:05it's,
- 6:05you
- 6:06know,
- 6:06to
- 6:06chat
- 6:06to
- 6:07your
- 6:07point.
- 6:07I
- 6:07think
- 6:07it's
- 6:07what
- 6:07you're
- 6:08saying
- 6:08too.
- 6:08It's
- 6:08like
- 6:09kind
- 6:09of
- 6:09hard
- 6:09not
- 6:09to
- 6:09go
- 6:10with
- 6:10it
- 6:10in
- 6:10some
- 6:10ways.
- 6:10Yeah.
- 6:11100.