[Sneak Peek] 2023 CFPB Consumer Complaint Trends & Insights

COMPLY: The Marketing Compliance Podcast · Sep 22, 2023 · 17m · transcript

This week, I sat down with our Content Marketing Manager here at PerformLine, Gianna Barrere, to discuss our annual Complaint Risk Signal Report.

Listen as Gianna and I discuss:

The background of the report, the importance of consumer complaints, and how they are used by the CFPB to regulate financial institutions

Key topics and a few interesting takeaways the report covers this year

Guidance on how organizations can establish a process for monitoring these complaints in the database system

Best practices for how to implement monitoring of marketing communications for compliance with…