Latest / The Rundown with Ramon - small business growth podcast for entrepreneurs
Why Customer Experience Still Matters - Verizon Exec Mike Caralis
Every business owner feels the pressure to keep up with technology, but what really matters and what is just hype? In this powerful episode of The Rundown with Ramon Ray, we dive into a candid conversation with the Vice President of Sales and Operations of Verizon, Mike Caralis, on how customer experience, AI, connectivity, and cybersecurity are reshaping modern business.The discussion breaks down why technology is no longer optional, how AI is helping teams work smarter, and why seamless customer experiences are now the biggest competitive advantage. You’ll also hear practical advice on…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.