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Accessibility drives customer acquisition - Interview with Joel Kellhofer of SignWow
Today’s episode of the Punk CX podcast is with Joel Kellhofer, CEO of SignWow, which offers business BSL solutions, including Video Relay Service & Video Remote Interpreting, to make services accessible to Deaf customers. We talk about Joel’s background and experiences as a Deaf founder, some of the everyday communication barriers Deaf people face in public services, healthcare, hospitality, and retail, why brands often don’t design experiences that work for everyone, what they should be doing differently, and how SignWow can help. We finish off with some advice for brands looking to build…
The skinny
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