Suzuki Shokudo Indian Curry Purpose, Vision, and Customer Focus
This analyzes the strategic rationale behind Suzuki, an automotive manufacturer, launching a line of ready-to-eat Indian curries called "Suzuki Shokudo" (Suzuki Cafeteria).
This seemingly unusual product was born from a desire to improve employee experience (EX) for its Indian staff by offering authentic meals in the company cafeteria, demonstrating a high purpose or "Shi" to bridge the company's two "homes": Hamamatsu, Japan, and India. The success of the curry is attributed to a three-part framework: high purpose, cultivated business capability through the cafeteria process, and delivering…
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