9/19/23: Replicating success in the Pentagon’s new autonomy initiative; a CX employee infusion coming for the whole federal government; shrinking the federal footprint in DC and across the country
A new initiative from the Defense Department will try to counter China with large quantities of autonomous systems. Breaking Defense reports Deputy Secretary of Defense Kath Hicks says the Replicator project will “leverage platforms that are small, smart, cheap, and many.” Dov Zakheim, senior adviser at the Center for Strategic and International Studies and former Under Secretary of Defense (Comptroller), writes about Replicator at themessenger.com. He tells you what would make Replicator work, and what could hold it back.
Federal agencies are getting some help in hiring customer experience…
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