Latest / Lean Blog Interviews: Real-World Lean Leadership Conversations in Healthcare and Beyond
Mark Valenti, Motivational Interviewing
Podcast #306 - Mark D. Valenti, Motivational Interviewing and Health System Improvement My guest for Episode #306 is Mark D. Valenti, the manager of training, education, and workflow integration for the Enhanced Community Care Management (ECCM) at Highmark Health. In this episode, Mark and I talk about the use of "Motivational Interviewing" methods and mindsets in the ECCM program and how "everyday closer to better" is part of their mantra. We discuss the MI approach and how it's different than traditional healthcare or change management models that focus on telling people to change (or why…
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