Latest / Beyond Sovereignty / #034 - How to Keep Your Staff Happy and Productive! 💡🚀

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#034 - How to Keep Your Staff Happy and Productive! 💡🚀 · Beyond Sovereignty

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How to get more out of your salon employees? Hairdressers
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and your staff. First of all, we have to address what
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is an average salon employee? The most important thing!
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Your staff set them up for success. We
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think that we've done this amazing induction with them, that our staff are
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so, yep, listening, listening, listening, got it all, got it all, got it all, and you
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don't need to share it with them ever again. That's what a narcissist would
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think, babe. All clients come to you because they want to feel like a million dollars. And
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so it's our gift to be able to have them spend as
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much as they can so that they get the feeling they actually came
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to our salon for. And you can be like, yuck, Blithe, that feels so manipulative and
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gross. You're talking about sales like that. Put it this way. Welcome
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to a revolution in the hair industry. A space where being
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banked and beautiful and creating massive global impact
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is the new standard. I'm Blythe Lankford, and in
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this podcast, I'm going to share with you the exact strategies and
0:57
insights that helped me transform my three salons into
1:00
seven-figure businesses in under 12 months. If you're ready
1:04
to step into your power and grow your
1:07
wealth and be part of a movement that's changing the game
1:10
globally, then babe, you're in the right place. So let's get started. Now
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I have a question for you and I want you to be 100% brutally
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honest with yourself because that's how we all evolve and grow and this
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will help you so much. And I want you
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to put your answer in the comments below so that I can help you with
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an answer that can actually help you. A tangible thing that
1:34
you can use in your salon. Think about all of your staff as
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a whole. How invested do
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you think they are really in your business? Think
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of a percentage of between zero and a hundred
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percent. How invested in your business are
1:53
your team members? And pop it in the comments below and I
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will literally give you a tangible tip that will help you
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exponentially grow that. I am so excited to bring this episode to you.
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How to get more out of your salon employees, hairdressers
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and your staff. Now, first of all, we have to
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address what is an average salon employee?
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How do they behave? What do they feel? What are their emotions? What
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is their customer service like? What are they going through? Because as salon owners,
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you're like, I don't give a fuck. I just want them to do what I
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We're not at SeaWorld. This isn't a whale that you've just captured
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out of the ocean that you are now using as your slave. This
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is a human being that deserves respect, nurturing,
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and support. And in
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order for us to get them to do the things that we want them to do, there
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has to be something in it for them. So,
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first of all, we need to think about what our
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staff are actually going through and where they're at
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And you're like, bench blind! Stop telling me this stuff, I
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If you want to get results, you have to get in the head of
3:09
your staff. You need to understand them so
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that they can understand themselves, so that they can grow
3:16
the business for you and with you.
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Because without your staff, you do not have a business.
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No, my clients are the most important thing. Without your
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staff, you do not have a business. Your
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staff are your business. So make it your business to
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find out about your business. Okay. So from
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what I've seen of working with and training thousands
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of hairdressers over more than two decades is
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staff come into a salon and they become hairdressers because
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they want to help people feel beautiful. because
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they feel ugly and unseen and unheard
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and they want to care for people. Hairdressers are
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beautiful souls. We're beautiful souls. You're a beautiful soul.
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We just want to nurture and like love on people and help
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And then we just like crave that, oh my gosh, this is the best hair cut
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or color that I've ever had. Thank you. And that like fills our
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heart. And we're just like, yum. Oh my gosh, I'm worthy. I
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can live. This is the most fulfilling day. Like we are fucking craving
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that. Oh my gosh, you're the best. Don't you
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That's why your hairdressers are hairdressers for
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You are only a hairdresser if you sell $1,000 in
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retail every week. If you sell $1,000 in
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And the hairdresser's like, no, that is
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not why I got into hairdressing at all. So if
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we can get into the hairdresser's head, and
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then see why they got into hairdressing and how we
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can marry up sales and their
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desires of, oh my gosh, this is the best experience I've ever
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had. How they can feel fulfilled while they're doing the things that you
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want them to do. Your business will succeed tenfold and
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you will get so much more out of your staff. They
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are craving, craving to make
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you happy. And they are craving, craving
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to be the best hairdresser and have their clients love
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them. Okay. So the things that,
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and you probably know all of these things, but I'm going to explain them first and
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then we're going to come to a different resolve afterwards because the
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results that you're getting right now are not exactly where you
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want them to be. And so I've got a different approach that
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may just change everything for you. Your staff
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don't want to be rejected from their clients. They don't want to sell.
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They don't want to come across as manipulative. They, like, hate
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that. They hate it. Look, retail isn't
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something that comes naturally to hairdressers. Because we've
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literally put a price tag on it and said,
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you'll get commission from that. They feel putrid every
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time they sell. Like it feels wrong in
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their body. So it's up to us as salon owners
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to create another way. And this is one of the things that is
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decaying our industry, is that we are forced to
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sell. And that's what makes other people, our
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clients, not trust us. Because they're
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like, I can tell you're trying to manipulate me into this sale. I already use shampoo
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at home. Shut up. I don't want your crap, you know? But as
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an industry, we get to change. We get to evolve and grow. And
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first of all, it comes with our employees. feeling worthy
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enough to sell, confident enough in
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themselves that they're okay when a client says
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no. And in actual fact, that they like cool with it, that it's
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like water off a duck's back. It does not even affect them. So as
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salon owners, it is literally up to us to
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change this paradigm, to transform our staff, to
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transform our industry, to regain the respect of
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our clients, by remembering who the fuck
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we are. And that's why I wanted to create a huge shift in
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this industry. That is my mission. And I want you
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to be on board with me so that we can change this industry by
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empowering our beautiful team members so
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that they can step into their natural gifts, their natural abilities, their intuition,
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their guidance, their yumminess to really serve their clients
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at whole new depths and levels that they haven't yet experienced,
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that you haven't yet seen. their amazingness. And
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I would love that for you as well, for you to just be like, oh
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my God, my team, I love them so much, they're amazing.
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Of course I want to give you every incentive under the sun because fuck,
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you are growing this business exponentially. Oh my gosh, you
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Like I want you to be blown away by your staff and your team.
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I want us to, you know, like if our staff like move different salons, I
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want us to be able to like ring each other up and be like, That team member was
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amazing. You trained them so well. You know,
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like, why can't we have that instead of like, Oh my God, I'll let him
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Yeah. Can you read between the lines? Yeah, I can read between the lines.
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Dodging a bullet there. You know, like I'm sick of that conversation. Like
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it doesn't need to be that way. And the only reason it
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is is because of us. So we
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all have a moral obligation to transform
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our leadership. We as the
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salon owners, like I said in previous episodes, we
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are the pioneers once
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we allow our staff to become the leaders. And
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when they become the leaders, You get your
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freedom back. You get your time back. You get
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to feel safe in your body knowing that you can walk away at the end of the day and
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nobody's going to steal your shit or steal any money off you, rip
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you off, take your clientele. None of that. We
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get to teach our staff ethics and
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values and get them away from tacky sales
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techniques that make clients feel a little bit sick,
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you know, and make us feel a bit sick. So as owners, in order
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for us to step into our pioneership and allow our staff
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to step into their leadership, it really comes down to
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us treating each one of them as an individual. Now,
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the way that I personally believe to have the most success
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and what I did in my salons is to get to know each and every one
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of them at a whole other level. You need to know what their strengths are,
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what their weaknesses are, what they're scared of, what they love. All
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of these things, like they're a client, get into their
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mind. and into their world so that you can
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understand where their blind spots are, how they
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can evolve and grow, what they hope and desire, what
10:23
they would like, their dreams, their ambitions. And
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then if you can interweave that into your incentives and into your
10:30
business, you'll have employees for life. You
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will be able to get so much out of your staff, willingly.
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They want to be of service. Hairdressers are
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beautiful souls. And you'll be like, that bitch has got attitude.
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Yeah, that bitch has got attitude because she has had a
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tricky time. You know, like we always say, you can't train
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attitude. You can't get somebody that's nice, you can train
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it. It's better off having a staff member that's unskilled and nice than
11:00
somebody with attitude. Yes, and the
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ones that have got all the attitude have just had more wounds in
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their life. And so I'm not saying get all the people with
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attitude. I'm definitely not saying that. I'm just saying take every
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single individual on a case-by-case basis and
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you tune into what their ambitions are, getting to
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know them, allow them to be seen and heard, and then a lot of
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the time the attitude dissolves because you get them. Nobody
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just gets them, right? Nobody gets them. They're outcasts. They
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feel so different to everybody else. They didn't fit into all the things. They didn't learn the
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same way that everybody else learned. That's why we're hairdressers. We're
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not supposed to fucking fit in the round pegs of society. We're
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different. We're squares in everybody else's bloody circle. Boring,
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you know? God, we're all different. And so once
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you can see the uniqueness in each one of your staff members,
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then you can start to nourish their uniqueness. You can start to
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nourish what it is that they want and give them opportunities for
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growth. Give them opportunities for success. And
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the most important thing Two
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things. Set them up to succeed. I'm
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going to say it 10 times mentally, not physically. Set
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them up for success. So many business owners
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I have witnessed are like, yeah, I tell them exactly what I want them to do and
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then they don't do it. I'm like, oh, how often do you tell them? I
12:31
told them in the interview, they know exactly what their job is about. I'm like, Dude,
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people remember about 10% of their interview. And
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you're like, no, the statistics actually say 20%. Not
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with hairdressers, mate. Hairdressers remember about 10% of
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what happens in the interview. Do you know why? Because so many
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hairdressers feel so unworthy, they are literally in fight, fright,
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freeze, or fawn in the interview process, that their conscious
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brain has shut off and they're in their nervous system. So
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good luck having the remember any of that stuff. And
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this is often happening as well in the induction process as
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well. So we think that we've done this amazing induction with
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them, that our staff are so like, yep, listening, listening,
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listening, got it all, got it all, got it all. And you don't need to share it with them ever again. That's
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what a narcissist would think, babe. You're not a narcissist. So
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you don't need to think like that. Education is a constant thing.
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It's constantly evolving as well. And you need
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to be able to hold them accountable through it as well. And not by
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being an asshole or a sea banger, but by being lovely
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and supportive and sharing and allowing them to
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tell you where they believe their strengths and
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their weaknesses are. Not so that you can just concentrate on their weaks and
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getting their weaknesses better. So that you can concentrate on their strengths
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and getting their strengths better so that they can be more confident and
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then naturally their weaknesses turn into strengths. So
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it's just about seeing things from a different point of view, from your
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staff's point of view, from a nurturing and nourishing point of view.
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And when you do that, they just have the biggest shifts.
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their personal development becomes soul development.
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Their natural gifts and abilities like intuition, their psychic abilities,
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their empathy, their creativity, their confidence,
14:22
their problem-solving skills, it all comes on line 10x,
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right? Because a lot of the time that What
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I've seen in my time in hairdressing is that hairdressers are
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actually a lot of the time stuck in a fear response or
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stuck in a fight response. They're stuck in the nervous system, right?
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They feel so unconsciously shit
14:44
about themselves that they're never truly present. It's
14:49
really hard for them to stay present because they've had so much
14:53
go on in their past that's made them feel stupid and like a piece of
14:56
shit. And so if we're not really
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tuning in and being supportive of them as
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an individual, then they're just never going to
15:06
flourish and it will always be challenging for them. So we
15:09
want to be these supportive leaders that are able to allow
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our staff to over time feel safer and safer so
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that they can come out of their nervous system and actually be present
15:20
with you, with themselves and with their clients. Because
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when they're able to be fully there and fully present and not
15:27
tapped out mentally, emotionally, physically, spiritually, financially, then
15:31
they can really be of service to you,
15:35
to the clients and most importantly to
15:38
themselves. They can start to feel worthy, they can
15:41
start to feel loved, encouraged and then
15:45
watch them just take off in every area
15:48
of your business and in their career as well. And
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you'd be like, but I don't want to like educate them too much that they leave my business. Well,
15:56
make it so amazing so that they don't. Allow them.
16:00
Well, I trained a lot of staff that once we started to do that personal development,
16:03
they wanted to get into doing other education. And
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I like being trainers as well as being educated. They
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want to be, you know, tiny guy leaders. And
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so I would say to them, okay, cool. Well, you can do
16:16
that as well as being in the salon. You can have time to do that and
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these are the figures that I want you to hit in the salon whilst
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giving you these epic amazing incentives. I just upped their incentives, upped
16:28
their wages, upped their commissions so that they would never want to leave and
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they literally didn't. They stayed in my salons for a very long time
16:36
and worked at head office as well but didn't choose to
16:39
work in head office permanently because I paid them better and
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I gave them overseas holidays and I gave them more time off and
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I was supportive and I worked through their personal development and I helped them with
16:50
so many different areas of their lives, reaching their goals. So
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if you're able to provide all of the things that they desire, then
16:58
they will stay a lot longer. Will some of them leave? Absolutely.
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Of course. It's inevitable. Maybe
17:07
you'll leave first. Who knows? Right? So rather
17:11
than being attached to them staying and
17:14
giving your power away to them every time
17:18
you think that, it's about how can I just have this relationship
17:21
be beautiful whilst they're in my care?
17:27
Because they are. And if you
17:30
are so attached to people staying, I
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would encourage you to look and see if this is happening somewhere else in your
17:36
life too. Because your team, your
17:40
salon, your business, is a reflection of your internal world.
17:46
And then it becomes about doing some more work. But you can watch the previous episode for that. So,
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back to your staff. It's also
17:55
really amazing once you start to nurture these gifts and abilities because then
17:59
that's when the tacky, gross sales
18:03
tactics and the yuckiness around sales dissipates.
18:08
It literally dissolves because your staff
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become courageous. They become empowered
18:16
and they become aware of what the clients need
18:21
and all clients need retail. They're washing their hair with something.
18:25
And if they're not getting it from you, they're getting it from somebody else. And
18:30
what they're getting from somebody else is going to fuck up your cut or color. You know that. So
18:35
once your team start to understand that they're not manipulating anybody
18:39
when they're selling, they're actually doing a disservice when
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they don't educate the clients in exactly what
18:46
they need, then everything becomes effortless. And
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you're like, well, it's still like them telling the client what they need. It
18:54
is, if they haven't done an amazing consultation. But
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when they've done an amazing consultation from an empowered, courageous,
19:02
bold and magnetic place, then they
19:05
already know everything that the client needs. So
19:08
it doesn't become manipulative or tacky sales. It
19:12
literally just becomes the answer that the client is asking
19:15
for. So when I work with people and when I
19:19
work with teams, I literally work
19:22
with teams so that they don't ever have to sell. So
19:26
that they just ask the client specific questions and
19:29
the client tells them exactly the retail that they need.
19:33
Right? And so it's beautiful. It's such a beautiful way
19:37
of working because all clients come to you because
19:40
they want to feel like a million dollars without spending a million dollars.
19:44
And so it's our gift to be able to have them
19:48
spend as much as they can so that they
19:51
get the feeling they actually came to our salon for. And
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you can be like, yuck, Blythe, that feels so manipulative and gross. You're talking about
19:58
sales like that. Okay, so put it this way. If clients
20:02
have got a certain amount of money to spend on themselves, and
20:08
they don't spend that money in your salon, they're going to go straight
20:11
away somewhere else and spend that money somewhere else. And think about this for
20:15
yourself. People want to spend money on
20:18
themselves because it makes them feel better. Think
20:24
First of all, you're like, fuck, did I spend all that money? Oh my God, hide it from whoever
20:36
Oh my God, fuck, I love this. And that's what
20:43
They're like, oh my God, I fucking, fuck, fuck you, you fucking hot
20:47
bitch, I love you. That's what I want my clients to
20:53
have this specific story that I used to say to all my staff. So I want to share it
20:56
with you and you can use it with your staff too. So I
20:59
had a client and she had four boys,
21:03
four teenage boys and a husband. Two
21:07
fridges in the house, like everything, right? Like this woman was amazing. But
21:11
these, she was in an abusive relationship. Her husband physically,
21:19
And her sons started to copy him. And
21:22
they treated her like absolute shit. And she
21:26
did not have the confidence to leave this relationship. She stayed in
21:29
it. And she was my client for years. And that's okay.
21:37
But she had a certain budget that she was able to spend on
21:42
And every time she came in, she needed
21:46
to spend money so that she could feel good. I know that sounds so superficial
21:52
And so I would teach her how to wear her hair on all different occasions, how
21:56
to wear her hair every day, how when they went on holidays, and of course she
21:59
needed products for those different experiences. And
22:03
every single time she came in, she would say
22:08
The 10 minutes that I do my hair in the morning is the only time that
22:11
I feel loved and beautiful and I'm so grateful that
22:14
you teach me how to look after myself and how to help me feel beautiful.
22:18
And I love the products that I use and every time I put them
22:21
in my hair I feel like I'm having a beautiful ritual and it makes me
22:25
feel so much better. Thank you. Sales
22:32
is not tacky when you do it right. Clients
22:37
should love being able
22:40
to do their hair. They should love the products that you give them.
22:44
Like, can you imagine this woman? She'd be like, Bligh, they put this product in
22:47
my hair and it just like helped me love myself. My
22:52
heart, every time she came in, I just felt for her so much.
22:57
And I shared that story with all of my team and it allowed them to
23:02
the power in what we do when it's done right.
23:07
So sales is sales. And
23:10
looking after your clients is a whole nother thing. And that's the
23:13
level that I want all hairdressers to get at where
23:17
we can actually understand the gift that we are giving our
23:20
clients. And you'll never sell again.
23:24
And your team will never sell again. And they'll feel so
23:29
confident in what they're doing. Does it happen overnight? No,
23:33
it doesn't happen overnight. It's training and it
23:36
comes from you or me. And
23:40
it's a process over time for them to build their
23:44
confidence, to build their courage, to
23:47
build their energy, to build their self-worth so that they can
23:50
help other people build their self-worth too. Because once
23:53
we can come back to and remember the importance
23:58
and the power of a hairdresser, we
24:02
get to come back to the mission of changing this world together forever. And
24:06
I want to remind you of the story of my shaman, my
24:09
teacher. Yeah, I also went through that training. That's a
24:12
story for another day. But before ceremonies, plant
24:15
medicine ceremonies, he'd ask me to braid his hair. And
24:20
he'd always say, Blythe, make sure you put the most beautiful prayers of protection in
24:25
Make sure that you protect everybody in this whole ceremony with
24:31
And the first time he said that, I said, what are you talking about? I
24:34
mean, I know what you're talking about, but I want to know your side of what you're talking about.
24:38
This is an elder. He said, Blythe, all hairdressers are healers. All
24:43
hairdressers used to prepare the warriors, the saints, the
24:46
sages, before the kings, the queens, everybody,
24:51
before a battle, before a rite of passage, before
24:56
You guys are amazing. You're wisdom keepers.
25:01
Don't you understand what you do? Don't you understand how valuable
25:04
you are to people? And I was like, fuck, yes,
25:08
I do. But you've said it in a completely different way that helps
25:12
me to understand it so much more. It's like, you need
25:15
to share this with more people. You need to help all
25:18
of the hairdressers remember who the fuck they are because
25:26
And this starts with you sharing this with your team.
25:33
They're there for a reason. They're different for a reason. They're
25:38
As well as hairdressers. And
25:45
or tune in, remember, when you're doing somebody's hair, you're
25:49
just so there for them, right? Just so in love with them,
25:52
just want the best for them. We are so unbiasedly in
25:57
love with our clients, not in a creepy way, but just fuck, we
26:00
love them. Fuck, we just want the best for them. Sometimes
26:06
we forget that. We forget how magnetic
26:10
our medicine is. We forget that the work that we're doing is literally medicine
26:16
And that's why we got into hairdressing. And it's us as
26:20
salon owners. that have taken that
26:25
And it's not your fault, it's humanity. We as salon owners, because we get caught
26:28
up in the money, and I'm not saying you shouldn't be caught up in the money because
26:32
it's the only way that we can pay our staff, right? But because we've
26:35
been caught up in greed and this societal model
26:39
of how we should run our salons and how we should mentally manipulate
26:43
our staffs into selling, we've forgotten the
26:50
And we've forgotten how magical our
26:57
So I invite you, I use this as an invitation to
27:02
really go into your salon and look at it from a completely different point
27:05
of view, from your staff's point of view, of who they
27:14
and nurture that fucking beautiful loving essence
27:17
within them so that they never sell again. So that
27:21
they can just be magnetic powerhouses,
27:26
courageous leaders within your business that enable their
27:29
clients to fucking fully receive all of
27:35
all of their wisdom, all of their power, all
27:38
of their intention that they are giving them because hairdressing
27:42
is a gift. That's why we're so passionate about what we
27:46
do every time we are doing somebody's hair. Fuck, it's a
27:49
fucking gift. We are giving something from our
27:52
heart and that's why it hurts so much every
27:56
time somebody doesn't like the work we do. Your hairdressers, they
28:00
don't want to feel that rejection. They don't want to feel that pain when somebody hasn't
28:03
accepted their gift. So it's up
28:06
to you to help them realise
28:12
Nobody's rejecting them. It's just conversations around
28:17
what the client wants as well. And it all comes
28:21
back to the consultation. It all comes back to you nurturing this
28:24
space for your hairdressers. God, I'm so emotional today.
28:29
I'm so passionate about this. I
28:34
just see so many missed opportunities with salon owners and their staff. And
28:38
I feel that's what's bred all the unconscious yuckness in our industry.
28:43
So if we can tune into the wisdom
28:52
all of the love that we have within us as salon owners,
28:56
just to really like, I know that you're dealing with so much.
28:59
I really do. I know the pressures of a salon can be
29:03
so overwhelming. I fucking, I'm feeling that for
29:06
you right now. I'm feeling that with you right now. Believe me. I
29:12
And the pressures can go away when we
29:16
are in service to our staff. We
29:19
get to serve them and share that much love with them like
29:23
we do when we share that much love with our clients. The
29:27
gifts that we're giving our clients, we also need to give those gifts to
29:34
They're just the younger versions of us that also haven't
29:44
And that's why I'm so passionate about this. And that's why I'm so passionate about surfing
29:52
because I really know what this industry can be if we all remember who the
29:55
fuck we are. And the only
29:58
reason society has made us be this way is
30:04
They've already cured off all the wise men and women. They
30:13
They've gotten us to inject our faces with so much poison and shit that
30:16
we've forgotten who the fuck we are. Society
30:20
has made us this way so that we don't realise our power. But
30:24
now is the time for you to all take your power back. Realise
30:28
who you are. Train your staff so
30:32
that they can remember who they are too. That you're not just a
30:35
hairdresser. A hairdresser is a wise
30:39
woman, a wise man. A
30:43
hairdresser is a sage, a healer, a psychic
30:46
and intuitive, an empath that loves unconditionally,
30:51
unbiasedly, and is here to be part of a fucking
30:54
revolution that changes humanity forever. And I'm
30:57
so happy to be on this journey with you. I honestly cannot
31:01
express enough how much I'm here for you.
31:07
Every fibre in my being is ready to support you if and
31:10
when you're ready. Because I know it's scary doing it alone. I
31:14
did it alone for a long time. And then I got a fucking coach
31:18
and a mentor. And my business 10x'd. And
31:22
then I learnt from my coach and mentor what they were doing so that I
31:25
could help other people. Except I added all the woo-woo amazingness into
31:29
it. Because there was so much that they weren't doing. It was all the mindset
31:32
stuff back then and now we add all the heart back in. Because that's what all
31:36
hairdressers really crave, is the heart. That's what all of humanity
31:39
really craves, is to come back into their hearts. Get out of their fucking
31:43
monkey mind heads. So with this, you
31:46
have a lot of power now. You have a lot of knowledge and a lot of awareness. How
31:50
you can guide your staff. to be
31:53
the best versions of themselves. And it's up to you to
31:56
be bold and brave and step through your
32:00
own shit and be of service to your staff. Thank
32:03
you so much for being here with me on this journey. It's been a journey for me
32:06
this episode. I've thoroughly enjoyed sharing my passion
32:10
with you and I would love to know what
32:15
you have taken away as a leader. Where do
32:19
you want to grow as a leader? What do you see
32:23
is a gap in your leadership that is going to exponentially support
32:27
your team to be more successful? Please
32:31
pop it in the comments below so that I can see exactly where
32:35
you want to grow because that will help me deliver better
32:39
and more valuable content for you. Thank you
32:43
so much for joining me on this journey. I really wish you and your team exponential
32:47
growth, wealth, wisdom, and wellness. If
32:51
this episode spoke to your soul, I would love your support with a
32:55
five-star review on Apple Podcasts and Spotify. And
32:58
don't forget, please subscribe on your favorite platform too. Don't let your
33:01
journey end here. Connect with me and my like-minded community of
33:05
beautiful souls at Blythe Lankford on all social platforms.
33:09
I look forward to diving with you deeper on your journey.