Untrustworthy brands, untrained marketers, and unrest in the out-of-home industry
On this week's Mumbrellacast, Roy Morgan CEO Michele Levine joins the team to discuss a variety of topics, including her company's latest survey, which saw Optus pass Woolworths as Australia's most distrusted brand -- quite a dubious honour, indeed.
There's a Paul Kelly lyric: "To be good takes a long time, but to be bad no time at all." We saw that song play out when Qantas went from an untouchable Aussie icon to a national disgrace during the pandemic, and we've seen it happen to the once-sparkling reputations of Optus, Coles, and Woolworths over the past few years, which we discuss.
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