Empowering Frontline Leaders: Strategies and Tools for Success | Noel Massie | 647

Leveraging Thought Leadership · May 25, 2025 · 41m

How do you prepare a first-time leader to succeed when everyone's watching?

In this episode of Leveraging Thought Leadership, Bill speaks with Noel Massie, former VP of US Operations at UPS and author of the upcoming book "Congrats, You've Been Promoted "(June 2025). Noel spent his distinguished career at UPS mentoring new leaders and guiding them through the challenging transition from individual contributor to manager. Recognizing a critical gap in available resources specifically designed for newly promoted frontline leaders, he decided to write the book he wished he'd had earlier in his…