7/16/24: Bold Initiatives: Enhancing CX, Strategizing Cyber Battlespace, and Revolutionizing Health IT Contracting
The Defense Department’s new Fulcrum IT Advancement Strategy includes four lines of effort. One of them is focused on customer experience. Savan Kong is Senior Advisor in the User Experience Portfolio Management Office in the Office of the CIO at DoD. At TechNet Cyber recently, he tells me his office is driving what customer experience looks like across the department.
One of the jobs of the Defense Department’s Joint Forces Headquarters DoD Information Network is what it calls “organizing the cyber battlespace”. Dell Foster is one of the DODIN leaders responsible for that. He’s Executive…
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