"Trust starts before the car hits the bay" — Josh Westendorp | GGP #90
Trust in auto repair doesn’t start with the repair order — it starts with perception. In this Origin & Impact episode of the Garage Grit Podcast, Josh Westendorp shares how customer trust is built through reviews, communication, digital inspections, and every touchpoint before the vehicle even enters the bay.Josh’s journey began inside Jamestown Automotive, the Michigan shop his father purchased in 1995. From cleaning floors after school to eventually buying out the business, Josh walks through what it means to inherit a legacy while reshaping how customers experience the brand.The real…
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