Building Cultures, Breaking Silos, & Delivering Service that Sticks – A Conversation with ICMI Top CX & Contact Centre Thought Leader Neal Dlin
Send a text
In this episode of The Wilmac Wire, hosts Emily Miller and Steve McDonnell sit down with Neal Dlin, VP of Customer Service Experience at Aviso Wealth and a six-time ICMI Top 25 CX and Contact Center Thought Leader.
Neal brings over 30 years of leadership in customer experience and contact centers, offering an honest and refreshing look at what it takes to build people-first, experience-centered cultures in a technology-driven world.
Here’s what you’ll hear about:
Why culture, not technology, is the true foundation of great customer and employee experiences
How Neal defines an…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.