Customer Service in EMS
Hosts: Bradley Dean & David Blevins Guest: Jonathan Jenkins, Mutual Aid EMS
Summary: In this episode, Bradley Dean and David Blevins are joined by Jonathan Jenkins from Mutual Aid EMS to explore the integration of customer service principles into the EMS profession.
Does service excellence in EMS translate to better patient outcomes, more repeat business and stronger collections? The evidence of this in other areas of health care is well documented, so it’s logical to assume those results could be possible in EMS.
The age-old argument, “Those who summon our service are patients and not…
The skinny
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