Latest / Dealer Talk With Jen Suzuki

Ep3 Internet Sales Series | The 3-Step Framework to Convert Internet Leads Into Appointments
So many people avoid calling internet leads — and it's not fear, it's lack of process. In this episode of Dealer Talk with Jen Suzuki, I break down my 3-step call framework that builds trust, uncovers what customers really want, and locks in appointments fast.
You'll learn:
How to lead with helper vibes instead of "sales vibes."
How to get into flex mode to understand their needs and preferences.
How to confidently set appointments and ask for commitment.
No scripts. No robotic pitches. Just human-to-human connection that converts.
Perfect for BDC agents, sales consultants, and dealership…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.