Latest / The Inspired Stories Podcast / From Education to Lifestyle Director: Margaret Wang's Relationship-Building Career Path
Transcript
- 0:04Welcome to another edition of the Inspired Stories podcast,
- 0:08where leaders share their experiences so we can learn from
- 0:11their successes and be inspired by how they've overcome
- 0:14adversity. My name is Anthony Kotaspodi and
- 0:17today's guest is Margaret Wang, Director of Amenity and
- 0:20Lifestyle Operations at Live Unlimited.
- 0:23They are a hospitality and amenities management firm who
- 0:27designs and manages fitness, Wellness, concierge and
- 0:31lifestyle experiences for residential.
- 0:35With more than 500 team members nationwide, Live Unlimited
- 0:38brings five star hospitality to everyday living through
- 0:41activated amenity spaces, curated programs, expert
- 0:45staffing and white glove service.
- 0:48Under Margaret's leadership, communities under her care at
- 0:51Live Unlimited have launched vibrant community programs and
- 0:55secured partnerships with high visibility brands in the
- 0:58industry. The firm was recently
- 1:00highlighted as a 2025 Top Workplace and it's portfolio now
- 1:06spans New York, New Jersey, Maryland, North Carolina,
- 1:10Florida and beyond. Margaret herself is a Women in
- 1:14Construction ambassador and serves on the Advisory Council
- 1:18for the National Association of Asian American Professionals.
- 1:23Now before we get into all that good stuff, today's episode is
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- 2:16All right, back to our guest today, the lifestyle Director of
- 2:20Live Unlimited, Margaret Wang. Thanks for making the time to
- 2:22Share your story today. Good morning, Anthony, and thank
- 2:24you for having me. So Margaret, as I look at your
- 2:28career, I see that you have held a number of roles,
- 2:31communications, writing, marketing, leadership roles
- 2:35across a variety of industries. It it seems to me like you are a
- 2:40great example of some people are rarely just one thing.
- 2:47Can you kind of connect the dots for us?
- 2:49What led you from education into PR and then into real estate?
- 2:53Sure. I think overall what drives me
- 2:57is my curiosity. So I have many interests and if
- 3:02I find a space that I'm curious, a topic person, a path,
- 3:05whatever, if I'm curious about it, I'm going to pursue it.
- 3:08And I think that has been the driving force that landed me in
- 3:12various roles in various industries.
- 3:15And also the relationships I've built.
- 3:17I contribute. I feel that relationships have
- 3:21contributed significantly to my successes when I look back.
- 3:25So I always love roles that are client facing high visibility.
- 3:31I love knowing that I'm making an impact and making a a real
- 3:35difference in the community visible impact.
- 3:37So I think those industries had made sense for me wanting to be
- 3:41getting an education and then moving into PR and real estate.
- 3:44Those are industries where there are high visibility roles.
- 3:48And in me, in exploring each of those spaces, I always want to
- 3:53focus on being fully present and bringing my whole self to
- 3:58whatever the endeavor is that I'm working through.
- 4:00And in that, I will often times connect with different
- 4:05professionals, perhaps in different industries who ignite
- 4:09new curiosities within me. And so those relationships will
- 4:13lead me to pursue areas that I had not previously thought of.
- 4:17And so in that way, that's kind of how I carved my path from
- 4:21education to PR to real estate, telecoms and beyond.
- 4:25So I want to hear a little bit more about the relationships in
- 4:28my understanding that relationships with your Co
- 4:32workers who maybe went on to other endeavors helped to open
- 4:36up doors and ideas for you down the road.
- 4:38Or was it more the folks that you were interacting with from a
- 4:43client perspective? It's really all of the above.
- 4:46So during my short stint within the educational system back in
- 4:53Philadelphia, I had met some people who thought that the
- 4:57presidency energy that I brought into the room could really be a
- 5:00great strength if I wanted to explore PR, marketing, events
- 5:05and all that. And I did end up having an
- 5:07internship with that space, found that I really loved it.
- 5:11And so that led me to explore that path.
- 5:13As another example, when I did end up in the marketing and
- 5:17events capacity for a real estate firm, relationships that
- 5:22I've made through partnerships or collaborations on various
- 5:26initiatives resulted in me wanting to explore a sales role.
- 5:32And so for the first time, I was recruited to join a sales team
- 5:35and from there, really loved being able to dive into
- 5:39concentrative sales. So in each role I've held, it's
- 5:42allowed me to blossom within that specific work environment
- 5:46as well as outside of it. And being a highly collaborative
- 5:50person myself, placing a heavy emphasis on partnerships and
- 5:56conversations with whoever crosses my path has always led
- 5:59me towards newer, bigger, better things to explore.
- 6:05So I'm curious when you took that first sales role, how did
- 6:10you, how did it fit initially? Like how did you take to it?
- 6:14Was it like, oh, this is what I was meant to do all along?
- 6:18Or did you feel a little bit like fish out of water until you
- 6:21figured out sort of the learn the rope, so to speak?
- 6:24A little bit of both. There is definitely each time
- 6:26you step into a new role, a new chapter, a new environment, you
- 6:30have to adapt to it. There are going to be areas
- 6:33where your strengths and skills and personality are clearly
- 6:36aligned. And then there are other areas
- 6:38where you have to make sure you are adaptable and you remain A
- 6:42coachable individual in order to succeed, whatever your quota,
- 6:46your goals may be within that organization.
- 6:49So I certainly felt that my speaking skills, overall
- 6:53communication skills, ability to identify, nurture relationships
- 6:58was tremendously helpful. But there, there's a lot of
- 7:02pressure in sales. You have to really understand
- 7:04how to manage your time, your own personality.
- 7:07The personality is many different people around you,
- 7:09whether they are your prospects or your leadership team or your
- 7:13peers. Everyone's working towards a
- 7:15common goal, but there are many different avenues you need to
- 7:18tackle on a daily basis. So I think that learning how to
- 7:24adjust to a high stress, fast-paced environment with
- 7:27something I needed to consistently coach myself
- 7:30through and find others who may be able to support me and coach
- 7:34me through that. So you never feel like you're
- 7:37going alone. So finding community each time
- 7:39you step into a new role is also very important.
- 7:42Can you think of a specific example as you were learning the
- 7:45ropes and the sales role there, where you kind of maybe fell on
- 7:49your face a little bit and you had to learn from it, kind of
- 7:53pick yourself up, dust yourself off?
- 7:57Yes, I, I think when you're in a sales role, any sales
- 8:00professional can attest to the fact that you, you grow to have
- 8:05very tough skin. You can't really be a sensitive
- 8:09soul in the sales space, in the sales space, because you are
- 8:13dealing with rejection all the time.
- 8:16There are going to be people around you with very abrasive
- 8:19personalities. You have to be able to pivot
- 8:24quickly. And so I had to really learn how
- 8:28to let things slide, how to manage my own emotions daily.
- 8:33And it's very important to understand how not to hold on to
- 8:38the different energies, especially if they're negative
- 8:41energies that are coming at you on a daily basis, hour by hour,
- 8:45minute by minute. You have to be able to detach,
- 8:48log off emotionally, know when to do that and be able to bounce
- 8:53back. So when you consistently
- 8:55navigate that ebb and flow, you build consistently, you're able
- 9:01to consistently build more confidence and inner strength
- 9:05and more emotional balance. Can you think about a specific
- 9:10example, leave names out of it, but kind of walk us through what
- 9:16happened. This is this is how we learn
- 9:18from each other, right? Right, I'm trying to think of an
- 9:21example that would be pretty relevant.
- 9:26Well, there was there was a deal that I was working where I was
- 9:34energized and excited about it because I love anytime I get to
- 9:37approach something with an educational path.
- 9:41So anytime you are advising a prospect or a client on how
- 9:47products or services may align with their visions and needs,
- 9:50it's always been very helpful for me to stick to educating
- 9:55them, advising them rather than an aggressive sales tactic.
- 9:59And obviously different environments require different
- 10:01approaches. And so with this group of
- 10:04individuals, conversations were flowing well, I was getting
- 10:07positive feedback and it seemed like it was going to be a win.
- 10:11Not an easy win, but a win. Things were moving along
- 10:13successfully on track, but there was one individual who it seemed
- 10:19to not like my personality. It could have been other things
- 10:24as well. There, for some reason, this
- 10:26individual was a detractor and insisted on looking at every
- 10:32angle through a very negative lens.
- 10:36He may have had his own visions and needs and goals that may not
- 10:40have aligned with the broader group.
- 10:43Maybe he was more invested in his own desires than the team's
- 10:48goals. Whatever reason it was, it was a
- 10:50consistently combative environment that I was walking
- 10:54into. So in short, ended up walking
- 10:58away from that deal without without being able to close it.
- 11:02But it did not feel like a failure entirely because I had
- 11:07gotten such great strong positive feedback from the
- 11:10majority of the group on how I was able to establish trust and
- 11:16them placing their trust in me to educate them on products and
- 11:20services and exploring their desires, goals and visions.
- 11:24That really cemented a positive relationship with many of the
- 11:27individuals. And through humor, through
- 11:33trying to find elements in common, whatever sparse areas
- 11:39there may have been with this individual who was a tricky
- 11:41individual, I was at least able to diffuse some of the
- 11:45combativeness and negativity each time that I have to
- 11:48interact with him. And so even though it was not a
- 11:53a deal closed, I did not walk away feeling like a failure or
- 11:57thinking that it was a waste of time.
- 11:59I mean, good for you to be able to sort of take away the
- 12:01positives from that because anybody who's been in a sales
- 12:03role knows that's painful when especially when you think you're
- 12:07headed down a good path and you know, the deal falls apart.
- 12:10But you were able to sort of put another tool in your tool belt
- 12:14like, OK, now I've got more experience without a deal with
- 12:17somebody who's difficult, you know, I, I sort of take the High
- 12:20Road. I use a little bit of humor and
- 12:22as evidence of that being effective sort of the rest of
- 12:25the people in the group, you build a lot of trust with, you
- 12:28know, you had a good relationship with there.
- 12:30So I think that's, that's a great example of, you know, how
- 12:33that can work. So let's Fast forward.
- 12:36So when you first began managing condos and co-ops, I think this
- 12:41is back in 2007, what did that role look like?
- 12:45What were your day-to-day responsibilities there?
- 12:48It was a very adventurous time. I think when you're a managing
- 12:51New York City real estate, especially in multi dwelling
- 12:53residential environments, no two days are the same.
- 12:57Anything could be happening. You're dealing with communities
- 12:59that have hundreds of households.
- 13:02My day-to-day focus largely on collaborating with board
- 13:05members, vendors, building staff and you have multiple projects
- 13:12going on at any given time. You are managing finances,
- 13:15maintenance, operations, community affairs, building
- 13:18staff and also outside vendors. So you are you're very
- 13:26emotionally invested in some ways.
- 13:29There are a lot of given the size of the communities, you're
- 13:32also forming personal relationships.
- 13:34So you have to make sure that you're not conflating the 2.
- 13:40So no two days are are the same. It's a lot of emotional
- 13:46management when you're dealing with that number of people, but
- 13:51so many lessons learned knowing how to manage your own emotions,
- 13:55manage your time successfully, deliver information in a way
- 14:01that is well received by all parties.
- 14:03So you really have to understand the personalities in front of
- 14:05you, your own communication style versus their communication
- 14:08styles, and making sure that info reporting, project status
- 14:13updates are all being received in a way that it needs to.
- 14:19That's helpful. Thank you for sharing that.
- 14:22How did you discover this Lifestyle Director role and
- 14:25explain to us what that traditionally is?
- 14:30So that space had over the years, it's been growing as a
- 14:37necessity almost. So I first discovered the role
- 14:40early in 2024 due to a relationship I had with a senior
- 14:44level leader who orbited the space within real estate
- 14:48management and hospitality. I think over the years Boris
- 14:53developers, managing agents are seeing the need for lifestyle
- 14:57teams because it's a way to implement a true differentiator
- 15:04to positively impact the bottom line of our property.
- 15:07And essentially lifestyle teams of people often times won't even
- 15:11realize are kind of the powerhouses driving communities.
- 15:15They are positively contributing towards resident retention,
- 15:20elevating residents lifestyles on a daily basis.
- 15:23And so you're really adding a human touch to a multi dwelling
- 15:27residential environment that can otherwise feel a little bit
- 15:30sterile with all the different governing bodies that are on
- 15:33site at a condo, Co-op or rental building commercial properties
- 15:36and what not. And so how did the opportunity,
- 15:40specifically at Live Unlimited, come about?
- 15:44So I had kept many rewarding healthy relationships throughout
- 15:49my career trajectory. And the individual who initially
- 15:54alerted me to such a role with someone I had worked with
- 15:57throughout the real estate world.
- 15:59And it felt to her like my strengths, skills, my
- 16:03personality would be well aligned for something that was
- 16:08high visibility, client facing. And knowing that I was someone
- 16:13who really enjoyed roles that would allow me to flex my
- 16:19strengths in a creative aspect and be able to communicate on
- 16:24various projects, different initiatives and different
- 16:27categories. I was connected to Live
- 16:30Unlimited. And from there, our
- 16:32conversations were very attractive to me.
- 16:37And here I am. So we talked a little bit in the
- 16:40intro about what Live Unlimited does, but can you break it down
- 16:45for us and sort of simple terms, because this is a concept that
- 16:49prior to us connecting, I was not familiar with.
- 16:51And so I suspect that's the case for a lot of our listeners too.
- 16:55Sure. So Live Unlimited is a
- 16:59hospitality and amenity management firm.
- 17:01We are growing across North America.
- 17:04Currently, I believe we are retained at over 200 properties
- 17:09with luxury properties, mid luxury properties, both
- 17:12residential and commercial. So in short, we support
- 17:17developers, boards, owners, managing agents in elevating the
- 17:22daily lives of residents and guests.
- 17:25I guess you could say on the experiential front, that's where
- 17:28you see our cultural lifestyle, events, programming come to
- 17:31life. We are activating all the
- 17:34spaces, all the amenity spaces within a property, whether that
- 17:39is a health club, Wellness studios, children's playroom,
- 17:44rooftop penthouse clubs. And so these, the lifestyle
- 17:50programming significantly increases the opportunity to
- 17:56enjoy third spaces. We call it places for community
- 17:59and connection. And on the consultative side, we
- 18:03conceive of design, implement health equipment.
- 18:08We can support developers in how to optimize spaces in general,
- 18:14advise them on what is most desirable, the types of Wellness
- 18:18spaces. It may be something as simple as
- 18:22package rooms, which are always needed.
- 18:25And so it's it's certainly a way to implement a differentiator
- 18:31that will allow a property to have leverage over their
- 18:35competitors. So let me see if I understand
- 18:39this correctly and help fill in the blanks where I'm missing
- 18:42things. So you go to a large apartment
- 18:46complex and you say, hey, I think we can do a better job
- 18:52over here with the fitness space.
- 18:55And from our experience managing over 200 properties, here's some
- 18:58things that we've seen are really attractive for folks.
- 19:01And it's like, oh, look over here, there's an empty space
- 19:04here that's not really being utilized.
- 19:05How about we set up a package room over here?
- 19:08Or it seems like a lot of your guests have kids.
- 19:10Maybe there's a kids play room that we put in here or maybe
- 19:13there's a a restaurant or it's probably a bit too involved.
- 19:18But maybe like you have like a, I don't know, a popcorn and beer
- 19:22hour once a week. Am I kind of getting there?
- 19:25Help me out. Yes, you're right on track.
- 19:28I think these days you see many properties focus on having the
- 19:34space, having amenity spaces, higher square footage that
- 19:39almost becomes par for the course these days.
- 19:42But having lifestyle teams on site to oversee these spaces,
- 19:46officially activate them and really showcase for the
- 19:49community how residents can interact on a daily basis with
- 19:52these beautiful spaces, that's a true differentiator.
- 19:56Allowing residents to feel like these expansive common areas are
- 20:01an extension of themselves and their own households.
- 20:04It creates a more intimate feel. Having that type of interaction
- 20:09allows them to feel like they're really they're really coming
- 20:12home. They're coming home to the
- 20:13community. They can view their condo or Co
- 20:16opera rental building environment as a sanctuary.
- 20:19It's not just. You're you're not confined to
- 20:23the four walls of your unit. There's so much for you to enjoy
- 20:26and incorporate into your daily life and daily joy.
- 20:30You've used the phrase a couple of times.
- 20:32Activate the spaces. Can you say more about what that
- 20:35means? Sure, developing visions on how
- 20:41residents can enjoy their environments.
- 20:44So if you have a beautiful Wellness studio, you have the
- 20:48space, it's clean, it's peaceful, but you're not quite
- 20:52sure how residents will enjoy utilizing it most.
- 20:57We may come in and say, well, you know, maybe having a sound
- 21:01bath session here or an acupuncture session here or
- 21:06massage therapy and you experiment.
- 21:10Lifestyle teams are kind of the front line when it comes to
- 21:13resident relationships. So we're going to develop
- 21:15relationships, engage in dialogue, fully understand the
- 21:19demographics. And part of the significance of
- 21:23having lifestyle teams on site is being able to fully
- 21:27understand the community that you're building.
- 21:29Maybe you have as a developer or a board, you have a vision of
- 21:32the type of community you are building towards, but perhaps
- 21:35that is that is not the direction that things are moving
- 21:39in as people are actually moving in.
- 21:41So having lifestyle teams be a voice for the residents,
- 21:44resident advocate, creating that relationship, there you'll have
- 21:48a better understanding of your demographics, what they need and
- 21:51want, and what types of activities they are energized to
- 21:55engage in. What is the ideal time for you
- 22:00to get involved with the client? Is it while the property is
- 22:03being designed and thought of and developed, or does it
- 22:06traditionally happen afterwards? I would say it would be ideal if
- 22:12the lifestyle team were able to join the conversation during
- 22:18very beginning phases. So all teams are on the same
- 22:22page. You are building relationships
- 22:24with each other, the on site teams, your managing agent, the
- 22:27ownership team, sales and marketing, the building staff.
- 22:30So you have you're, you're clearly paving a road together.
- 22:35You have a collaborative vision and everyone understands the
- 22:39values and the visions moving forward.
- 22:41That certainly creates a solid cohesion to have important
- 22:45conversations and make important decisions as you go.
- 22:48But certainly at any given point, you may have a board or
- 22:52managing agent who has never explored on site lifestyle teams
- 22:57and they see how their neighbors are able to retain their
- 23:00resident community base or other individuals in the neighborhood
- 23:05who are so excited to come home where they're constantly talking
- 23:08about the events, activations in at their location.
- 23:11And you may want to start to explore.
- 23:13So at any given point you can explore, bring in a lifestyle
- 23:17team, experiment with different types of activations, large and
- 23:22small. And I I don't doubt that
- 23:26communities will see what a positive ripple effect it has on
- 23:29their community. Tell us about some of these
- 23:32positive ripple effects. Is it the ability to charge
- 23:36higher rents, you know, better margins?
- 23:38Is it just sort of reduce that tenant turnover?
- 23:42Are there other benefits that they see?
- 23:44Both of those are certainly goals depending on what type of
- 23:48building you are, what category, what type of community you're
- 23:52trying to foster. But I think overall lifestyle
- 23:56teams implement that human touch that is often lacking.
- 24:02There are many communities that are absolutely gorgeous filled
- 24:06and you know, it's it's a vibrant community, but not
- 24:10everyone is connected to each other or they lack the
- 24:14opportunities to to connect. You could be in a beautiful,
- 24:18expansive 200 unit community and maybe you're coming home and you
- 24:22you don't see your neighbors, you don't have any opportunities
- 24:25to engage in conversation and you feel that while this how
- 24:30many spaces are available to you?
- 24:32Maybe they feel a little bit sterile.
- 24:34So having the human touch there, softening up the environment a
- 24:39bit have providing opportunities and encouraging the resident
- 24:42base to come out, enjoy their environments and also connect
- 24:45with each other really emphasizes the the desire for
- 24:51the third space and for having an extension of space that they
- 24:55can enjoy while maintaining the privacy at home.
- 25:02Can you give us a couple more examples of some things that you
- 25:05guys do as I hear you talking about this, Margaret, you know,
- 25:08it's been a long time since I've lived in an apartment complex
- 25:11and it kind of reminds me of what the dorms when I was back
- 25:15in college eons ago used to try to have the RA's.
- 25:18Do they put together these programs and they were all
- 25:22well-intentioned, but most people weren't really interested
- 25:25in listening to somebody come and talk about stress or
- 25:28whatever it was that they were doing.
- 25:30It seems to me like what you guys are doing is a similar
- 25:33concept, but like on steroids, like actually figuring out like
- 25:36what it is that people want and brings them in and draws them
- 25:40together. But I think it would help me and
- 25:42probably our listeners if we get just kind of go through a couple
- 25:45of other specific examples of the kinds of things that you
- 25:48guys do. Sure.
- 25:49So events can include neighborly mixers, industry panels, health
- 25:57and Wellness activities, and events, events that showcase
- 26:03dining and nightlife around the community.
- 26:07Can you get be more specific like what, what is it like a
- 26:10Wellness event or what does it mean to you know, explore the
- 26:13you know, the, the nightlife around the the complex?
- 26:16Sure. So one example that comes to
- 26:18mind was a very well attended Wellness Expo that my team and I
- 26:22produced and was a lot of fun because we were able to get
- 26:26various vendors on site and have residents be connected to
- 26:30different brands, different vendors and communities off site
- 26:35brought them on site so residents could engage in
- 26:39person. This included having a sound
- 26:42bath in our Wellness studio, breath work and meditation in
- 26:45another space, having ear seating and acupuncture
- 26:48available, bringing in different different brands for desserts,
- 26:55light bites, hors d'oeuvres, and we also had a session for young
- 26:59professionals for headshots. So there was a variety of
- 27:05activities and avenues to explore and this really brought
- 27:09together the community at one of our marquee clients known as
- 27:13Monogram New York. So it's a 200 unit residential
- 27:16luxury condo in Midtown Manhattan.
- 27:19And given the location, the community is very diverse in age
- 27:24range, in cultural backgrounds and professional backgrounds.
- 27:28So having such a diverse community to work with is so
- 27:31much fun. Being able to curate what's
- 27:35going to be on an events agenda is equally as energizing because
- 27:39you have so many different personalities you know you can
- 27:40cater to. And communities are are great at
- 27:43giving feedback. They may come to you proactively
- 27:45and say we may want to explore more the art, arts and culture
- 27:50Ave. And so we've had a pop up art
- 27:52galleries, discussions on film history.
- 27:58And so you get to know the community and you have the
- 28:04opportunity to gauge in conversation on a daily basis
- 28:08and you collect the data. You can also identify what's
- 28:13trending around town and, and you explore, you can take an
- 28:16experimental approach. And so that was one example
- 28:19where we had really strong feedback and resident and guest
- 28:22attendance and it was, it was a great time.
- 28:24And so are these events traditionally free for the
- 28:28residents to participate in? Like you get some sort of a
- 28:30budget from the complex itself. Yes, traditionally that is how
- 28:35it would go. Ownership teams like to offer
- 28:38these as a a differentiator for the community base.
- 28:42This is how we elevate their daily lives.
- 28:45This is how communities have an edge of their competitors.
- 28:48You know, they're able to allow the residents to say, well, our,
- 28:52our community connects us to so many different lifestyle brands
- 28:56and supports us in explorations and culture and the arts.
- 29:00And so it's very desirable from the resident lens.
- 29:04How many units, how many properties are under sort of
- 29:08your watch and your portfolio? So I have mostly one large
- 29:14client who I am working with on site here which takes the
- 29:18majority of my focus. This is Monogram New York that I
- 29:21mentioned. We are a 200 unit luxury condo.
- 29:25And so it's been, it's been great fun and we do have a team
- 29:32that is all over the region. So there are different
- 29:37personalities. My colleagues come from many
- 29:40different backgrounds, mostly hospitality professionals.
- 29:43And so we always contribute to each other's initiatives and
- 29:47projects and make sure we have a solid multi pronged strategy, if
- 29:52you want to call it, to ensure success for the various
- 29:55communities in our portfolio. And in the time that you've been
- 29:58there, Margaret, how has your role specifically evolved?
- 30:03I would say it has evolved in many ways.
- 30:06I wear many hats, as I'm sure many of my colleagues in
- 30:09lifestyle space do. It's been great fun having the
- 30:13opportunity to work so closely with various teams like sales,
- 30:16marketing, PR, property management.
- 30:19So I've learned a lot, been able to contribute to many different
- 30:23initiatives that are outside of my lifestyle focus.
- 30:27And it's also been a lot of fun being able to secure various
- 30:30partnerships with Wellness brands, dining in nightlife and
- 30:35really expose both our lifestyle and concierge teams as well as
- 30:39our our resident bases to many different partnerships and
- 30:46relationships. And I hope that this is how the
- 30:51path continues. Being able to consistently grow
- 30:55and expand my perspective is most exciting to me.
- 31:00How do you guys separate yourselves from the competition?
- 31:02What makes you different? I don't think we have many
- 31:07competitors in this space that you can compare to us like for
- 31:11like. I think that we have a very
- 31:15holistic approach and we're sort of a one stop shop for
- 31:20developers, owners and boards. We have like I mentioned a
- 31:24little bit earlier, the experiential side, the
- 31:26consultative side and our team members are like I just
- 31:31mentioned, they are a majority of them do come from
- 31:34hospitality. So when you take that type of
- 31:38experience, skills and strengths, when you are dealing
- 31:43with or navigating the hospitality landscape as a front
- 31:46line member and you take that and you apply it to residential
- 31:49and commercial properties, those skills and experience become
- 31:52invaluable. So having a voice for the
- 31:57residents, having that human touch, being able to soften an
- 32:00environment within residential commercial spaces.
- 32:03I think people often see concierge teams, guest advocate
- 32:06teams in the travel industry and they don't often realize how
- 32:12easily and how successfully it can be applied to residential
- 32:15environments. And do you typically work
- 32:18exclusively on site then? Typically, yes.
- 32:23Most of my days are spent on site.
- 32:25That's where I'm most effective. I'm continuing to nurture
- 32:29relationships between the many of the multiple teams that work
- 32:31alongside as well as the resident basic course.
- 32:36So are you like very popular with the resident base?
- 32:38Because you're like, always there, setting up all these cool
- 32:40free things for them to do. I guess you could say that yes,
- 32:44people know who I am, they know where to find me and they don't
- 32:47shy away from that. You're like Missus Claus.
- 32:51I love it. What's a specific initiative
- 32:54that you're particularly proud of, Something that you've rolled
- 32:57out there? I guess I'm lucky to say there
- 33:01are there are many project I've been involved with that I'm
- 33:04proud of, but I'm probably seeing the great positive
- 33:08turnouts at the large scale events.
- 33:12One that remains top of mind is the Wellness Expo we spoke of
- 33:15earlier. Being able to conceive of a
- 33:18vision and then executing that and drawing the type of
- 33:22individuals that you want through the door and seeing them
- 33:25visibly enjoy themselves and providing positive feedback.
- 33:29That in itself is so rewarding and knowing, and this is what I
- 33:33kind of mentioned the very beginning of our conversation.
- 33:36When you know you're making a positive impact and the positive
- 33:39results are visible, that's such a driving force, you know, and
- 33:44you continue to build from there.
- 33:45We've had this great success here.
- 33:47How do we continue to expand on it going forward?
- 33:49How do we continue to collect even more data and refine this
- 33:53or pivot away from XY and Z? So being able to build things
- 34:00and execute successfully on it, I think I would say very proud
- 34:05of that. Yeah, how about one that maybe
- 34:08didn't go so well? An event or an initiative where
- 34:11you had high hopes for it and kind of fell flat for one reason
- 34:15or another. Very luckily for me, I don't
- 34:18think I've seen and and it might happen, but thus far nothing has
- 34:23fallen flat. I wouldn't say I wouldn't you.
- 34:25Haven't struck out a single time.
- 34:28Wouldn't say struck out, no. I mean, it's, it's kind of hard
- 34:31to strike out when you are perpetuating fun.
- 34:37You know, this isn't like other roles I've had where there's a
- 34:41hard deadline a quoted to me, you have to close a deal, you
- 34:44have to get that signature on paper.
- 34:45This is very different. And so with my main focus being
- 34:50to create community and connections, it's, it's hard to
- 34:55fail at that completely, but there are certainly scenarios
- 35:02that were learning experiences. You know, there was a time where
- 35:08it was a good problem to have. We had exceeded guest count and
- 35:12realized that we need to start staffing more proactively so
- 35:18that we can ensure the integrity of the space is maintained.
- 35:22When people are having fun, you might get broken bottles here
- 35:26and there out on the terraces. Things like that can be a
- 35:29serious safety hazard. So you have to make sure you're
- 35:32proactively thinking ahead. And again, having too large an
- 35:38event that's too well attended is always a good problem to
- 35:41have. But there are always scenarios
- 35:43that pop up that allow us to say, OK, let's do better here.
- 35:47Let's be more proactive in this corner, in that corner.
- 35:52And so it's sometimes it's just you on site there and other
- 35:57times when you're running a larger event, you kind of bring
- 36:00in some other team members to help you coordinate that.
- 36:04Yes, it can happen that way. There are.
- 36:07The on site teams are definitely smaller, more focused on that
- 36:12specific community when you're on site, but it's a very
- 36:15collaborative environment throughout our organization.
- 36:18We are in constant communication with each other, taking insights
- 36:21from each other, learning from each other's events, strategies.
- 36:25And so there's always a colleague, A peer that you can,
- 36:31you can ping and say, I might need your insight, I might need
- 36:34your physical presence, you know, in some way to support.
- 36:37And for each location, there are various teams on site.
- 36:41I think it's exceptionally important for a lifestyle teams
- 36:44to make sure they're working hand in hand with their on site
- 36:48maintenance staff, their resident managers and
- 36:50superintendents. Having interpersonal
- 36:54relationships, especially when you're working on site together
- 36:57is crucial because you're essentially governing a small a
- 37:02small town, you know? So you have to make sure that
- 37:05you're aligned and step, you have a united front at all times
- 37:09to tackle all types of challenges that come at you.
- 37:13Why don't some of these apartment buildings do this in
- 37:18house themselves? I think that on site teams
- 37:25typically have a very similar track.
- 37:28They may traditionally come from only the property management
- 37:34angle or only the maintenance expertise angles.
- 37:38So it can be hard for team members who are so immersed in
- 37:45their years of experience on one track to pivot and have the soft
- 37:53skills that are often needed and required to be a successful
- 37:56lifestyle team. You have to make sure that you
- 37:59are very comfortable maintaining several relationships across
- 38:04different avenues. So you have to make sure you're
- 38:07OK being the main point of contact for various initiatives.
- 38:15And so it's kind of a balance of which teams have strengths and
- 38:20hard skills versus soft skills. And if you are an on site team,
- 38:25whether you're ownership, the managing agent or the
- 38:27maintenance team, you are so inundated in your daily tasks,
- 38:31you may not have the bandwidth at all to be curating events or
- 38:37consulting on design of a space. So it's it, it can be a lot for
- 38:44all teams. So it's it's good to have team
- 38:48members who are devoted to specific causes to be a
- 38:51successful a successful overall environment.
- 38:55It also occurs to me that one of the advantages that Live
- 38:58Unlimited brings is the experience of all the other
- 39:03lifestyle managers who have experienced testing out
- 39:07different initiatives at their properties.
- 39:09And so you guys can share notes, It's like, oh, hey, I'm thinking
- 39:12about doing this. Oh, we did something like that
- 39:15and we threw this in on top of it and it really made it
- 39:17successful. You're absolutely right.
- 39:20Our team, our the reach of our team is wide.
- 39:23The variety of personalities certainly adds to the positive
- 39:27experiences and we each bring our own network of
- 39:30relationships. And when we're able to connect
- 39:32each other in times of need, that's, you know, all the more
- 39:39ways to bolster success. Where do you see Live Unlimited
- 39:43going, Margaret? What's What's the future
- 39:45horizon? I think there's unlimited
- 39:48potential in for our organization in this space and
- 39:53the path that we're on. We're seeing more and more how
- 39:57crucial lifestyle teams are in terms of positively impacting a
- 40:01property's bottom line, elevating brand image, resident
- 40:05retention and satisfaction. Often times you see individuals
- 40:10these days who. Are very willing to forgo a
- 40:14larger size unit in favor of a development or community that's
- 40:18going to focus on having that human touch, a community that is
- 40:23lifestyle driven so they can provide this third space, as we
- 40:26call it, for people to connect and feel truly that they're in a
- 40:31safe home environment. So I think the organization and
- 40:35the space will continue to expand as it becomes more and
- 40:39more attractive to builders. Are there any initiatives that
- 40:44you've kind of had bouncing around in the back of your brain
- 40:48that you haven't had the chance to execute on yet that you would
- 40:51love to? Oh, of course, tons.
- 40:54I mean, there are ideas that come about all the time.
- 40:57I, I, I would love, I would love to dive more into the Wellness
- 41:04space just to bring a variety of holistic approaches because we
- 41:08are in such a big city, it's a high octane environment here.
- 41:12So for me personally, this and a lot of this comes from my own
- 41:15experience and my own likes and dislikes.
- 41:17But for me, I love any opportunity I get during my
- 41:22busy, fast-paced days to disconnect, to recalibrate, to
- 41:27ground and balance myself. I think that we have a lot of
- 41:32very successful professionals, athletes, creative individuals,
- 41:37and I think they could all benefit from more from exploring
- 41:43a variety of different Wellness and holistic approaches.
- 41:45So I I would love to continue to bring more sound bath sessions,
- 41:50Reiki sessions if possible, more acupuncture sessions, different
- 41:55breath work facilitators, and allow people an outlet to
- 42:01physically decompress when they walk in the door at the end of
- 42:04their day. OK, I have to ask because I've
- 42:06never heard of it before. What is the sound bath?
- 42:10So sound healing is when a facilitator uses, I mean they
- 42:15could use a variety of instruments.
- 42:16Typically they will be crystal singing bowls or perhaps they
- 42:21are singing bowls made of different metals.
- 42:25They can use things like tuning forks, rain sticks, and this is
- 42:30largely derived from ancient Eastern culture, Asian
- 42:39communities, African communities, there's, there's a
- 42:42whole history to dive into, but it positively impacts your brain
- 42:47waves and kind of resets your frequency.
- 42:52So this is something that you're interested in.
- 42:54And I think anyone who's interested in exploring
- 42:56different meditative approaches, the calming techniques,
- 43:00grounding techniques would find a sound healing session to be
- 43:05very beneficial. And it's, it's so fun to learn
- 43:08about the different instruments, the different practitioners, how
- 43:10they came about having this as their main focus.
- 43:16And, and you really, you truly do, you do feel it.
- 43:19It's it's such a healing vibration throughout the space.
- 43:22You know, from all the work that you've done with all kinds of
- 43:25different people, you're talking about, you know, coordinating
- 43:28between different teams and whatnot.
- 43:30I'm curious, something maybe about human psychology.
- 43:34Do you feel like you've learned from the work that you do?
- 43:36Yes, yes, I love this question. I think with all the roles I've
- 43:40held, I've definitely gained pretty interesting insight into
- 43:45human psychology given the abundance of individuals I I
- 43:49speak to navigate on a daily basis.
- 43:52And I think I would say that managing emotions is almost more
- 43:59effective than actually solving the problem that someone has
- 44:02brought to you. So as a very minor example,
- 44:06perhaps you're dealing with a resin or a guest who's had a
- 44:08long and stressful week and the straw that breaks the camel's
- 44:12back is their masseuse is an hour delayed.
- 44:16Now they can't have that meditative hour or their floral
- 44:20arrangements have been lost and it's just the last thing they
- 44:23need. They lose it.
- 44:24So they come to you. They're very emotional.
- 44:27And so perhaps allowing them the safe, non judgmental space to
- 44:31simply express themselves and let their emotions run its
- 44:34course. You can easily diffuse the
- 44:37situation just by, it sounds cliche, but you know, just by
- 44:41being a softer presence, listening to them, letting them
- 44:44release, and then you can tackle the actual problem.
- 44:49But just by giving them that time and that space to let out
- 44:53their frustrations immediately, immediately diffuses the
- 44:56situation rather than the both of you kind of unraveling in the
- 44:58tension of things. Let them know that they've been
- 45:02heard. Yeah, exactly.
- 45:04You know they have pent up anger and frustrations from various
- 45:07scenarios throughout the week, so maybe this is the one time
- 45:10they can actually let it out, so why not?
- 45:14Margaret, what's a particularly challenging thing that you've
- 45:16had to overcome in your life, whether personal or
- 45:19professional? I think that, I mean, I've
- 45:24definitely had many challenges. I think we all have something
- 45:28that that comes to mind in the moment is the fact that for many
- 45:33years I was kind of a high functioning anxious person.
- 45:38I I've also met many people who similarly struggled with
- 45:42anxiety, but it seemed like their anxiety crippled them.
- 45:47It was debilitating for them. Luckily for me, or unluckily, I
- 45:51was kind of the opposite. In order for me to well, I, I, I
- 45:55thought I was managing my anxiety.
- 45:58In order for me to to manage it, I had to be productive, but it
- 46:03really didn't. It wasn't solving or helping
- 46:05anything long term. So I think when I entered my
- 46:11years in concentrative sales, although it was a great
- 46:14adventure for me those years, those years did 'cause my
- 46:19anxiety levels to really feel out of control to the point
- 46:22where symptoms were manifesting physically and I knew that
- 46:26something had to be done. I had to find a way to solve
- 46:29this for myself because it wasn't like I was going to leave
- 46:34my professional environment. You know, that would would have
- 46:36been the only other solution at the time.
- 46:38So I that from there began my journey into self-care.
- 46:45And but it was really so much more than that, you know, diving
- 46:48into really what was the root cause of my own anxiety?
- 46:52What were my triggers? Where were my wounds?
- 46:55How do I learn how to manage this thing that seems like an
- 46:59overwhelming monster? And so I explored many things.
- 47:02And again, this goes back to what I was talking about
- 47:03earlier. Having found an interest in
- 47:08holistic therapies like Reiki, acupuncture, meditation, breath
- 47:12work, that was, I feel like that was the best thing I could have
- 47:16ever done for myself if for the first time, I was exploring my
- 47:20inner realm, which is not something I had ever explored.
- 47:24Everything was like an external output for me.
- 47:26You know, being able to dive into work, being able to dive
- 47:28into social endeavors, different types of external relationships,
- 47:32while not taking care of anything that was happening
- 47:34internally. And so now that I know that I
- 47:37constantly encourage people to do that, People around me who
- 47:41are experiencing challenging times, I always ask them, have
- 47:43you investigated your emotions? Do you know what's going on
- 47:46internally? Why are things triggering you?
- 47:48And that's really the best way for you to understand yourself,
- 47:52manage your emotions. And then you immediately, well,
- 47:54maybe not immediately, it's, it's an ongoing process, this
- 47:58healing process, but you do for sure see how it's a positive
- 48:03ripple effect on your work, your relationships across all avenues
- 48:08and yourself. You know, you begin to build a
- 48:11new higher level of self esteem, more solid confidence in your
- 48:16decisions and who you are and your voice.
- 48:19So I, I would say that I, I won't say that I have solved
- 48:24from anxiety. I think everyone has anxiety.
- 48:26It comes up at some point. It would be very strange if one
- 48:28didn't experience that. But it is something that is very
- 48:32manageable for me now versus prior years where I felt like
- 48:36this, this overwhelming enemy that I didn't know how to
- 48:41combat. So I feel like I do it for
- 48:44myself. I appreciate you sharing all
- 48:46that. Yeah.
- 48:47There's different levels of anxiety, right?
- 48:48There's a, oh, I'm a little bit anxious.
- 48:50I'm going to be doing this podcast interview today.
- 48:53And that's just your body and your mind's way of saying, hey,
- 48:56I just want to do well. I want to make sure that I'm on
- 48:58my toes and I'm giving my best here.
- 49:00And then there's, you know, what you're talking about where it
- 49:02was just crippling. It was overwhelming.
- 49:04It was, you know, physical manifestations.
- 49:07I'm curious to better understand, Margaret, how you
- 49:10took those first steps in your healing process.
- 49:14Was there a therapist you talked to that kind of turned you on to
- 49:17some of these ideas? Was it friends giving you ideas?
- 49:20Were you Googling for solutions? Yeah, it was a lot of research.
- 49:24It just was born out of desperation.
- 49:27I think I just could not deal with having panic attacks,
- 49:31anxiety attacks in the middle of my day, unexpected, you know, it
- 49:34would just be like throwing a wrench into my day when I had
- 49:38everything perfectly planned out hour by hour.
- 49:40And then you suffer this emotional attack and it's, it
- 49:43was just crazy. I just got to the point where I
- 49:44said this needs to stop. I have to figure this out.
- 49:48And so from there, I just did a lot of research.
- 49:49I did begin with talk therapy, but I really dove into exploring
- 49:55as many different paths as I could.
- 49:57So from my own research, I narrowed down a few different
- 50:00things that I wanted to try, which were the modalities I
- 50:02spoke of earlier, the Reiki and meditation and breath work.
- 50:06And each time I tried something, I would explain my challenges
- 50:08and the facilitator or practitioner would enlighten me
- 50:11to a different path that I should explore.
- 50:15And so being able to find that community was helpful in itself.
- 50:21I had people who I could speak to vulnerably about this and not
- 50:24feel ashamed or embarrassed because they knew they had come
- 50:26from similar spaces, similar backgrounds, and they found
- 50:29themselves to their current paths just in the way that I
- 50:33had. So it makes a lot of sense why
- 50:36you're so excited to bring more of these Wellness concepts into
- 50:41your communities because you've seen how helpful it can be for
- 50:44you. You want to be able to offer
- 50:47those kinds of solutions and assistance to others.
- 50:50Absolutely. And it's, it's something that
- 50:52majority people just don't think about.
- 50:54You know, people and mostly people don't have time, I
- 50:56suppose. You know, you're so busy as
- 50:59parents, as professionals, as athletes or what not, you're
- 51:02focused on immediate needs in front of you.
- 51:04And so your inner realm, your emotional, mental Wellness is
- 51:08often left on the back burner. So if I can at least introduce
- 51:11the concept to people around me and be an advocate in this way,
- 51:15that would that would make me feel good.
- 51:18That's really cool. So you've tried a lot of these
- 51:21different modalities. Are there ones that are part of
- 51:25either a daily or weekly routine for you that you still find to
- 51:29be really helpful? Yes, certainly all of the above,
- 51:33although I've kind of consolidated it.
- 51:37So I guess on an everyday basis, I journal frequently and a lot
- 51:44of times it may just look like me taking out pen and paper and
- 51:47writing a simple list. So just the act of writing
- 51:50things down, it's kind of like a physical dump of emotions and
- 51:54thoughts that I've been carrying throughout the day.
- 51:57I sometimes I'll simply make a list of five emotions that I
- 52:01felt or five challenges that are, or anything that's been
- 52:05annoying me that was carrying out throughout the day.
- 52:07So the act of writing it down, it doesn't mean I'm taking that
- 52:11much time to really reflect and write an essay about what's
- 52:15happening. It could be a simple list and
- 52:16that helps me remove that agitation from my mental space.
- 52:20It's now on paper, it's gone. I can start the next day with a
- 52:24clean slate. Meditation and breath work.
- 52:27Same thing when I began my, I'll call it a healing journey, I was
- 52:32attending meditation sessions that were 30 minutes long to two
- 52:36hours long. Nowadays it's we certainly don't
- 52:40have time for that as often. So my meditative practice can
- 52:44simply be 5 minutes, maybe 3 minutes.
- 52:47Maybe it's when I'm in my Uber or on the train and I just check
- 52:50in with myself. Am I feeling good to tackle the
- 52:53day? Do I have any hesitation?
- 52:55Are there any lingering emotions?
- 52:57What is it? Why is it there?
- 53:00Can I manage this throughout the next 8 hours?
- 53:03What do I need to do to get myself primed, feeling
- 53:07optimized, focusing on breath work, also similar.
- 53:12It's not as extensive as a process as many people think.
- 53:15Sometimes people think these these tools add to your day when
- 53:20they're already so crunched on time.
- 53:22But again, it's really just a couple minutes here and there.
- 53:25You can go hide in the bathroom for 60 seconds, take some long,
- 53:29deep breaths. You will come out feeling a
- 53:31little bit better than you had when you walked in.
- 53:34So those three are definitely in my daily practice, even if I
- 53:40know I'm going into a combative meeting, do some breath work,
- 53:42check in with myself, you know, so these very small habits you
- 53:46can easily incorporate and then it'll just become a part of your
- 53:49operating system. So the meditations that you do,
- 53:54lots of different styles of meditations, it sounds to me
- 53:57like you're just kind of getting your brain into a quieter place
- 54:00and then sort of evaluating where your day is and where you
- 54:03need to go. Is that right?
- 54:05Yeah, yeah, pretty much. I'm trying to disconnect from
- 54:09all the noise and make sure that I'm in a headspace even for
- 54:13those few minutes where I'm fully with myself.
- 54:16I'm recognizing here I am. I'm sitting in this nice and
- 54:20comfortable chair, checking in with myself to see what types of
- 54:25emotions are kind of dominating in the moment.
- 54:28Maybe taking note of them, taking note of them and not
- 54:31particularly doing anything about it, but just simply noting
- 54:34which emotions are there makes things manageable.
- 54:39And it's kind of just a a pep talk for myself to make sure
- 54:43that I am at least grounded before I go into a situation.
- 54:46So I'm not letting any of those dominating emotions take over
- 54:49and dialogue. I'm so glad that you shared your
- 54:52approach to meditation because I think for so many people,
- 54:55they've tried it. And the style that they've tried
- 54:58is what I'm supposed to clear my mind.
- 55:00And you know, as soon as you tell people don't think about
- 55:03anything, what happens? All these thoughts come flying
- 55:06in and they think they're failing and they get frustrated
- 55:08and they're like, well, this doesn't work.
- 55:10This isn't for me. But you've just highlighted that
- 55:12there's more than one way to skin a cat here.
- 55:15Yeah, definitely. And I think for anyone starting
- 55:18out, that's why it's so helpful to attend sessions in person, to
- 55:22have a facilitator or practitioner so they can coach
- 55:24you through these things so you understand what it looks like as
- 55:27you begin to incorporate these habits into your life.
- 55:30And yes, meditation, I think people have these grand ideas
- 55:35around it and it can be grand, but on an everyday basis, it's
- 55:41really just taking note of what's happening within you.
- 55:46That very small step is enough to be able to allow you to move
- 55:51more successfully towards successful meditation practices.
- 55:54I. Really like that, and I'm glad
- 55:55that you shared that. How about your superpower,
- 55:58Margaret? What's your superpower?
- 56:01I, I hope, I think that I have spent enough years and time
- 56:08studying my own communication styles and taking note of the
- 56:18various personalities I've navigated to be able to say that
- 56:23perhaps communication is what I would consider my superpower.
- 56:27And I think, I don't know that I can say I've completely mastered
- 56:33it. I think mastery is a lifetime of
- 56:36effort. But I have received consistent
- 56:39positive feedback on my speaking skills, my communication skills
- 56:43when it comes to relationships and being a part of something
- 56:47bigger, a part of our project initiative.
- 56:50And it's I, I feel it's simply because I'm very mindful and
- 56:56intentional of what I want to say and how I say it.
- 56:59So I think by nature, I'm actually quite direct in my
- 57:02communication. And I've learned over the years
- 57:05that many people can find that abrasive.
- 57:07It's not received well. And so you have to remain
- 57:10adaptable. You have to learn that there are
- 57:13many different communication styles.
- 57:15People will receive your information very differently.
- 57:18Even though you're telling three different people the same
- 57:22content, each different person can receive it differently based
- 57:25on your delivery. And so because the roles I've
- 57:28held hinge on relationships and community and connections, I've
- 57:34had many years to learn this and refine this.
- 57:37And hopefully others around me will also agree that I've become
- 57:41successful in this way. Margaret, we mentioned in the
- 57:45intro that Live Unlimited has been named a 2025 Top Workplace.
- 57:52Why do you think that is? I certainly think it has to do
- 57:56with our core values, which are boldness, innovation, safety,
- 58:01partnerships. All those align very well with
- 58:03my own core values. And I think anyone who's coming
- 58:06into the organization and feels aligned with these core values
- 58:08or want to champion it, and that's what's going to raise
- 58:13morale, foster that collaborative environment, leave
- 58:17room for innovative thinking, and allow people to operate
- 58:21creatively for problem solving. So I think the type of culture
- 58:27that the organization has consistently tried to refine and
- 58:31to champion over the years is what resulted in in such a
- 58:37award. We also mentioned that you are
- 58:43an ambassador for Women in Construction and on the Advisory
- 58:47Council for the National Association of Asian American
- 58:51Professionals. Why is it important for you with
- 58:53your busy life, busy schedule to get involved in sort of these
- 58:58extracurriculars? I love being involved in
- 59:01extracurriculars because I think, and this is again,
- 59:05something I spoke about probably earlier, earlier on in the
- 59:07conversation, I love being in a state of growth and expansion.
- 59:10I think it's very important to have a very well-rounded outlook
- 59:14on life, on yourself, on whatever endeavors you're
- 59:18pursuing. So I think you can be very
- 59:21successful in your current position in the professional
- 59:24space, but you need to continue to expand yourself outside of
- 59:28that, pursue all of your interests, all of your
- 59:31curiosities and you also, I think it's important for
- 59:35everyone to give back. You know, you've, you've gained
- 59:38all your successes for a reason. Yes, it's because you put in the
- 59:42effort, the time, the care, but there are people around you who
- 59:45have supported you and kind of lifted you up.
- 59:47So I think finding and building community is, is, is crucial.
- 59:52And in order to do that, you need to contribute.
- 59:55So there's a saying I love and I, I do not remember who coined
- 59:58it, but it goes something like everyone is looking for a
- 1:00:02village, but no one wants to be a villager.
- 1:00:05And I think that's very, very important.
- 1:00:06You have to contribute. Tribute if you want to receive
- 1:00:09the type of support that that you might need and the National
- 1:00:14Association of Asian American Professionals.
- 1:00:16That was something that was very rewarding for me to be able to
- 1:00:21contribute in various ways to elevate other community members
- 1:00:30who may not feel a scene or who makes be experiencing
- 1:00:35challenges, whether it's age discrimination, racial
- 1:00:39discrimination, gender discrimination.
- 1:00:43And so whatever strengths and skills and tools I have in my
- 1:00:46toolbox, I love to know that I can positively impact someone
- 1:00:50somewhere. Like that a lot?
- 1:00:54How about let's talk? Continue talking about outside
- 1:00:57of work. What's your favorite hobby?
- 1:00:58Your favorite pastime? I have many, but I guess I would
- 1:01:05say I I do love being outdoors, so I'm hiking and biking as
- 1:01:08often as possible. I love heading to the Hudson
- 1:01:12Valley, exploring the trails throughout.
- 1:01:15I feel so lucky living where I live and not just New York City,
- 1:01:19which is my favorite city in the world, but also being in this
- 1:01:22location, it gives me access to trails in upstate New York, New
- 1:01:25Jersey, Long Island. So it's such a great corner to
- 1:01:30be in and I think being the reason I love being outdoors so
- 1:01:34much is the feeling of resetting and being able to ground
- 1:01:38yourself in a dense, heavy forest.
- 1:01:40It's it's such a juxtaposition to the fast-paced, constant buzz
- 1:01:45of city life, which I also love love.
- 1:01:48It I've just got one more question for you today,
- 1:01:51Margaret. But before I ask it, I want to
- 1:01:52do three things. First of all, anybody who wants
- 1:01:54to get in touch with Margaret Wang from Live Unlimited, you
- 1:01:58can search for her LinkedIn profile.
- 1:02:00We'll also have a link to that in the show notes.
- 1:02:02But if you're listening on the move and you can't look at the
- 1:02:06show notes, just go to the LinkedIn, search for Margaret
- 1:02:09Wang Live Unlimited, and you'll find her.
- 1:02:12Also, as a reminder, if you want to get more hospitality
- 1:02:15employees access to therapists, doctors and prescription meds
- 1:02:19that, as paradoxical as it seems, actually increases the
- 1:02:23company's net profits, reach out to us at at backbenefits.com.
- 1:02:28And if you're enjoying the show, a quick comment or review on
- 1:02:31your favorite podcast app goes a long way towards helping others
- 1:02:36discover our show. So thank you for taking a quick
- 1:02:38moment to do that right now. Last question for you, Margaret.
- 1:02:42A year from now, what is something specific that you hope
- 1:02:45to be celebrating? Specific I feel like would be
- 1:02:51hard to answer, but I guess I, I hope to be continuing to
- 1:02:56celebrate my growth. I feel like I'm in very heavy
- 1:03:02into a building phase right now. There's so many different
- 1:03:05interests and avenues I want to pursue professionally.
- 1:03:07I want to make sure I continue to elevate myself, my
- 1:03:10reputation, my work. So in a year from now, hopefully
- 1:03:13I will look back and can continue to say, wow, I, I had
- 1:03:18this idea and I executed look at all these great relationships
- 1:03:22and partnerships. I, I've continued to build.
- 1:03:24So if I can do that in the next year, that would make me feel
- 1:03:28like it was a year well lived. I like that.
- 1:03:33I'm gonna push just a little bit.
- 1:03:35Is there maybe a specific skill that you would like to enhance
- 1:03:39or I don't know a particular relationship that you would like
- 1:03:43to develop or further nurture? Yes, yeah, definitely.
- 1:03:49I hope to meet and find more mentors, maybe mentors outside
- 1:03:54of my industry. I think that would be very
- 1:03:56interesting and very helpful. I've had, I feel I've been very
- 1:04:00lucky to have mentors within the industries that I've navigated.
- 1:04:03But perhaps it would be helpful and rewarding to speak to mentor
- 1:04:08mentors maybe in creative industries.
- 1:04:11And I, I would love to really hold myself to working on my
- 1:04:19writing more. I've always been a writer.
- 1:04:21I've taken off freelance projects from time to time, but
- 1:04:25a lot of times life just gets in the way of creative endeavors, I
- 1:04:28feel. So I have various manuscripts in
- 1:04:32the past few years I've said I'm going to get back to a focus on
- 1:04:36it, and I haven't. So hopefully this next year I
- 1:04:39can chip away at that and make some progress.
- 1:04:43I like it. Margaret Wang from Live
- 1:04:45Unlimited, I want to be the first to thank you for sharing
- 1:04:48both your time and your story with us today.
- 1:04:50I really appreciate you. Thank you for this conversation,
- 1:04:53this was so much fun, I appreciate it.
- 1:04:56Folks, that's a wrap on another episode of the Inspired Stories
- 1:04:58podcast. Thanks for learning with us
- 1:05:00today.