Latest / Punk CX: Customer Experience Insights with Adrian Swinscoe
Your customer doesn't want to know about your technology - Interview with Micah Solomon
Today’s interview is with Micah Solomon, a renowned expert on customer service, hospitality, and customer experience. Micah joins me today to talk about his new book: Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever, why he spends a lot of time wearing a disguise and using a fake name, what Gold Touch Customer Service is, why we should keep technology in customer service/experience “Below Eye Level” and how to innovate in customer service amongst a host of other things.
This interview follows on from my recent interview – How to safely…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.