EP 458 - CPO Rising Series: NBCUniversal CPO on Delivering Exceptional Customer Experiences
How can product leaders deliver exceptional customer experiences? In this episode of the CPO Rising Series hosted by Products That Count Resident CPO Renee Niemi, NBCUniversal CPO Jim Denney shares insights on driving innovation and delivering exceptional customer experiences, drawing from his experience leading products like Peacock, Fandango, and the Olympics streaming coverage. He discusses his career journey and defining product experiences at TiVo and NBCUniversal, the innovations in the Olympics streaming experience and the importance of user control, the balance of art and science in…
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