Latest / Banking Transformed with Jim Marous
How Top Banks Are Turning Customer Experience into Sustainable Growth
In a world saturated with digital noise, where customer loyalty is increasingly rare, how can traditional banks not just survive, but thrive?
I’m joined on the Banking Transformed podcast by Kartik Ramakrishnan, CEO of Financial Services at Capgemini, to discuss the eye-opening findings from their just-released 2025 World Retail Banking Report.
This report reveals some concerning trends, including the a vast majority of customers are indifferent or outright dissatisfied with their current banking experiences. Meanwhile, banking executives are struggling to convert prospects into customers…
The skinny
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