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What Makes A "Straight A" Client? How To Get The Most Out Of Personal Training · Total Barnage

• 0:00
  SPEAKER_00: Welcome back to Total Varnage.
• 0:02
  SPEAKER_00: Welcome back to another episode.
• 0:04
  SPEAKER_00: Today, who am I joined with today?
• 0:06
  SPEAKER_01: You are joined with a female.
• 0:08
  unknown: No.
• 0:09
  SPEAKER_00: Oh no.
• 0:11
  SPEAKER_00: I forgot about that.
• 0:12
  SPEAKER_00: That's be a fine thing.
• 0:13
  SPEAKER_00: Oh gosh.
• 0:15
  SPEAKER_00: You get you get paid to be here.
• 0:19
  SPEAKER_02: You are joined with Charlotte Nanton.
• 0:20
  SPEAKER_00: Well, the thing is it's actually the other way around, isn't it?
• 0:23
  SPEAKER_00: Because you've this was mainly your you know uh idea for this podcast.
• 0:29
  SPEAKER_01: Sure.
• 0:33
  SPEAKER_01: I like to say it was a team effort.
• 0:35
  SPEAKER_01: Yeah.
• 0:35
  SPEAKER_00: Yeah, we've come up with some few things.
• 0:37
  SPEAKER_00: Today is going to be about uh what makes a straight A student, a straight A client.
• 0:44
  SPEAKER_00: Um, what have we seen?
• 0:46
  SPEAKER_00: What have I seen over the last year?
• 0:48
  SPEAKER_00: And Charlotte, what have you seen over the last four years?
• 0:51
  SPEAKER_00: Yeah, boy.
• 0:52
  SPEAKER_00: What makes a a client successful, um enjoyable to coach, but also most likely to get results.
• 1:00
  SPEAKER_00: And what is the format that we are doing this straight A student in?
• 1:04
  SPEAKER_02: Ah, yeah.
• 1:07
  SPEAKER_02: Technically.
• 1:08
  SPEAKER_02: No, we we've got four points, four A's, which make a straight A student.
• 1:15
  SPEAKER_02: That would be you'd be excelling in G your G C's in your A levels wouldn't be four A's.
• 1:21
  SPEAKER_02: Four G C S E's three G A level, isn't it?
• 1:24
  SPEAKER_00: You could do three, four, or five.
• 1:25
  SPEAKER_02: So if you're pretty legendary, you get four A's, but it's not A's anymore.
• 1:28
  SPEAKER_02: It's ones, twos.
• 1:30
  SPEAKER_00: Well, let's just say these are A stars and it's and it's denoted by these acronyms which starts with A.
• 1:36
  SPEAKER_00: Yeah.
• 1:36
  SPEAKER_00: So get it less.
• 1:38
  SPEAKER_00: Are we gonna spoil it and then go through it?
• 1:41
  SPEAKER_02: You know, to see what lists them all out and then Yeah.
• 1:44
  SPEAKER_00: I guess we'll or should we make the listener um guess until the end?
• 1:49
  SPEAKER_01: Make the listener guess until the end.
• 1:51
  SPEAKER_01: Because if I was those things to this, I'd be like, damn it.
• 1:54
  SPEAKER_01: I thought I could clog off now.
• 1:56
  SPEAKER_00: Well, this is the whole thing, really, is that you know, listening to this is it is going into the depth of you know why these attributes are um make someone successful, make someone get their results.
• 2:07
  SPEAKER_00: Exactly.
• 2:08
  SPEAKER_00: Go on, rattle them off, rattle the four off, and then we can go into them.
• 2:12
  SPEAKER_02: Chaza, what do we do?
• 2:13
  SPEAKER_02: I think we should start off with one of the And you can give it, you can tell, you can tell everyone.
• 2:18
  SPEAKER_02: Yeah, one of the most important ones, I would say, and one that's stood out to me more as I've throughout my coaching journey, basically, and one we discussed prior, agency.
• 2:32
  SPEAKER_02: Agency starting, I think that we should start off strong with this one because it's something that you experience quite a lot as a coach with a spectrum of clients, right?
• 2:44
  SPEAKER_02: You have one side of the spectrum where they just will get everything done, they listen to what you are telling them to do because it aligns with the goal and that's going to bring them the results because we've done it before and we know how to do it, right?
• 2:56
  SPEAKER_02: And then you have the other side of the spectrum where they're just constantly make up excuses and then they don't kind of hold themselves accountable at all.
• 3:03
  SPEAKER_02: They won't they refuse to kind of admit that actually maybe it's the actions that they're doing that are causing them to not get the results and like they uh like they try to point fingers at the coach, right?
• 3:19
  SPEAKER_02: And actually it's probably just what they're doing.
• 3:23
  SPEAKER_00: A lot of the time, a lot of the time, what would you say for someone that doesn't know what agency means or has maybe heard the term thrown about, what would be your kind of definition of it, or maybe just what someone would show, a few actions that they would show of high agency or low agency?
• 3:44
  SPEAKER_02: So I would I wouldn't be I'm not very good at giving you definitions of stuff really.
• 3:48
  SPEAKER_02: That's uh there's too much going on inside my brain.
• 3:53
  SPEAKER_02: But uh I could give you an example.
• 3:55
  SPEAKER_02: So high agency could be someone who has been tracking their food, but they've gained weight over the past couple of weeks because, say, they've been really on it, but then the past couple of weeks they've gone out for dinner, you know, multiple times in a week.
• 4:11
  SPEAKER_02: They might have had a few business meals, then barbecues on the weekend, and they've gone, oh, I'm really frustrated, I've gained a bit of weight.
• 4:17
  SPEAKER_02: I know why though, because X, Y, and Z.
• 4:19
  SPEAKER_02: You know, I've gone to the Ivy Asia on Thursday because of a beat business meeting, had a massive family barbecue, probably had one too many burgers, and they know why, and they owe up to that, and they've communicated that as well because it's really refreshing to have as a coach as well and go, well, okay, that's great.
• 4:36
  SPEAKER_02: You know what you've done wrong.
• 4:38
  SPEAKER_02: Let's go back to what we were doing, and then you'll just realign with your goals.
• 4:41
  SPEAKER_02: Don't panic, this is fantastic.
• 4:43
  SPEAKER_02: Um the other side of it can be like someone who's they'll be frustrated because they've not made the progress they want.
• 4:50
  SPEAKER_02: Easiest example, obviously, we always use this one, but it's like a fat loss goal, right?
• 4:54
  SPEAKER_02: You know, they're like, Oh, I'm trying I'm trying everything it's just not working.
• 4:58
  SPEAKER_02: I think I think it's my hormones, or I uh maybe I uh maybe I need to stop eating carbs.
• 5:06
  SPEAKER_02: Like, oh, like I I don't think I should be eating any carbs.
• 5:09
  SPEAKER_02: Or like they would just make up some sort of excuse.
• 5:13
  SPEAKER_02: Um and actually it'd be like, well, Deirdre, it's actually because you're you're not tracking your food and you're secret eating 500 extra extra calories in a day, so you're either keeping yourself in maintenance or you're gaining a little bit of weight.
• 5:25
  SPEAKER_02: Um or like they'll be like, Oh, I couldn't work out this morning because X, Y, and Z, and it it's a pretty silly excuse, or I couldn't, I couldn't meal prep, I just don't have the time.
• 5:36
  SPEAKER_02: It's like, but you're you you you sat on your phone for an hour and a half in the evening and just sit little things like that, like oh, I can't get my steps and I don't have the time.
• 5:45
  SPEAKER_02: People get up before work to do their steps.
• 5:47
  SPEAKER_02: Like if you it really and the kind of thing that I always fire back at them is like, well, how much do you want this girl?
• 5:53
  SPEAKER_02: And then I'll go through the check-in and I'll look at what they have logged.
• 5:56
  SPEAKER_02: I said, Well, have you been getting these steps?
• 5:58
  SPEAKER_02: Have you been doing this?
• 5:59
  SPEAKER_02: Have you been tracking every single meal?
• 6:01
  SPEAKER_02: Have you been drinking enough water?
• 6:02
  SPEAKER_02: Like you can go through it and they go, Oh, actually, well, yeah, maybe not, blah, blah, blah.
• 6:07
  SPEAKER_02: Um, and that's when you can kind of catch them out.
• 6:10
  SPEAKER_02: But yeah, high agency is you know, people who see what they're doing wrong and they identify it and then they say, Let's try and do better.
• 6:19
  SPEAKER_00: Yeah, yeah, I think it's that it's a good, I think that's a really good overview of it.
• 6:23
  SPEAKER_00: I think to go one step further, it's there's a term about locus of control.
• 6:30
  SPEAKER_00: And a locus of control is basically just like, you know, what is the thing that is controlling the circumstances?
• 6:40
  SPEAKER_00: Like what involvement actually correlates to the outcome of a circumstance.
• 6:45
  SPEAKER_00: So there is an internal locus of control, which is where you understand that your involvement a lot of the time directly impacts the outcome of what you're doing.
• 6:57
  SPEAKER_00: So um it is it's like taking responsibility for your own results, being accountable for that.
• 7:04
  SPEAKER_00: An external locus of control is saying that is pretty much just excuses.
• 7:09
  SPEAKER_00: Everyone else is at fault for your own shortcomings, so it's it's uh it's it's like okay, well, I've got to cook uh the kids' food, so I can't eat the same as them.
• 7:20
  SPEAKER_00: Um, it's just looking for things outside of yourself that is the reason for why you're not achieving your goals.
• 7:27
  SPEAKER_02: My husband wanted this meal tonight, so I had to eat the 900 calorie meal instead of just saying, Hey, I've got a goal that I need to work towards.
• 7:36
  SPEAKER_02: Yeah.
• 7:36
  unknown: That kind of five.
• 7:37
  SPEAKER_00: Exactly.
• 7:38
  SPEAKER_00: And I think the more that you know, it doesn't it doesn't necessarily mean that we're like we're to blame for every single thing that we do, but it's just understanding actually how much I kind of use the word agency because we've described it, kind of understand it, how much agency we have over the outcomes.
• 7:54
  SPEAKER_00: Um and once you once you have it's almost like a big kind of sh mentality shift.
• 8:01
  SPEAKER_00: Yeah.
• 8:01
  SPEAKER_00: Once you realise how much influence you do have on your own outcomes, then you can really make the most of that and you can do more, and it's more of a snowball effect.
• 8:09
  SPEAKER_02: Me eating the cookie earlier.
• 8:11
  SPEAKER_00: Exactly.
• 8:12
  SPEAKER_00: What happened?
• 8:14
  SPEAKER_02: It's all Charlie's fault because he brought in these chocolate cookies, and I felt like I had to eat it.
• 8:19
  SPEAKER_02: But then I went, I probably shouldn't eat all of this cookie.
• 8:21
  SPEAKER_02: Charlie went, Well, don't then chuck it in the bin.
• 8:23
  SPEAKER_02: I was like, Oh, it's really nice.
• 8:25
  SPEAKER_02: So, what did you end up doing?
• 8:27
  SPEAKER_02: I ended up giving it to Guy's the bin.
• 8:30
  SPEAKER_01: Simple.
• 8:30
  SPEAKER_00: Yeah we go.
• 8:32
  SPEAKER_00: Um, anything more to say on on agency?
• 8:34
  SPEAKER_00: How else um have clients shown agency with um with the process with you?
• 8:42
  SPEAKER_00: So you talk about talked about uh accepting responsibility, yeah.
• 8:47
  SPEAKER_00: Um that's on the the fat loss sense.
• 8:53
  SPEAKER_02: Another thing I guess you could say is like showing agency is like, oh you know, I I thought I would have maybe you know got a little bit stronger over this period of time, but then again, I am only coming in for one PT session a week.
• 9:10
  SPEAKER_02: That's showing agency because again, you're recognising maybe that isn't enough to make significant, notable process, like and kind of acknowledging that you know just signing up to the gym and having one PT session a week isn't the magical blue pill that's gonna magical.
• 9:27
  SPEAKER_02: I need to stop saying the blue pill.
• 9:29
  SPEAKER_02: Right, red the magical red pill that's gonna, you know, get you looking like Pamela Anderson in Baywatch.
• 9:39
  SPEAKER_02: Baywatch.
• 9:40
  SPEAKER_02: Bye watch.
• 9:40
  SPEAKER_02: Right, that's that one.
• 9:41
  SPEAKER_02: Bye watch Baywatch.
• 9:43
  SPEAKER_02: I was gonna say David Hasselhoff, I always use that one.
• 9:47
  SPEAKER_00: Uh agency, acknowledgement, accepting responsibility.
• 9:51
  SPEAKER_00: Exactly.
• 9:51
  SPEAKER_00: Um that all comes under kind of the same same umbrella.
• 9:54
  SPEAKER_02: How about you, Chazar?
• 9:56
  SPEAKER_00: Anything else on the agency front?
• 9:58
  SPEAKER_00: Yeah.
• 9:58
  SPEAKER_02: Um anything you've experienced as of recent.
• 10:01
  SPEAKER_00: Oh I think I think you've kind of I think you've kind of covered it.
• 10:05
  SPEAKER_00: It is I don't think it needs to be made much more complex than um whatever you're doing, you realise that you have an involvement in it.
• 10:13
  SPEAKER_02: And even like say when a client stars, you get some people coming to us and they go, Oh, you know, they'll they'll s they'll see where they've gone wrong.
• 10:24
  SPEAKER_02: So with something they go, you know, I you know, I've always wanted to achieve this, but I've got a real issue with overeating snacky bits, and you know, I can't I find myself make up excuses again.
• 10:36
  SPEAKER_02: That is agency and it's a great thing to actually have.
• 10:39
  SPEAKER_02: Um because also especially if you then communicate it with us, we can then hold you accountable to those things that you admit to, and we can check in on you.
• 10:49
  SPEAKER_02: And like from the get-go, if you're showing agency, that means you're super honest, which is a really good thing to have as a client, it's a really good trait.
• 10:56
  SPEAKER_00: So, yes, it is at the seat of making you know taking control of your own actions because once you have that, once you have the agency, then and we go on to the kind of the next bit with um kind of communication.
• 11:10
  SPEAKER_00: Yeah, I think we got on the on the next one, is um once you can communicate it, you have someone with agency, and all you need to do is be open to making that change.
• 11:20
  SPEAKER_00: Exactly that.
• 11:21
  SPEAKER_00: Um there's one thing being aware, and then there's another thing actually like doing something about it.
• 11:26
  SPEAKER_00: Uh and so what is the next A?
• 11:30
  SPEAKER_02: So leading on to the next A, we will hit you with asks.
• 11:35
  SPEAKER_02: A client that communicates effectively and they're not afraid to ask their coach questions and ask for help and ask, you know, why are we doing this protocol or procedure?
• 11:47
  SPEAKER_02: Or, you know, why, why, why do I need to eat X, Y, and Z, right?
• 11:53
  SPEAKER_02: Great, simple, yeah.
• 11:55
  SPEAKER_00: It shows that you care.
• 11:56
  SPEAKER_00: It shows that you care, and also like curiosity is probably one of the most underrated traits of making making progress, making improvements.
• 12:04
  SPEAKER_00: Exactly.
• 12:04
  SPEAKER_00: Um, it's something that we had like as a as a kid, it was a superpower.
• 12:08
  SPEAKER_00: It's why I think you learn so much as a kid is because why why why why why why why why just like an annoying child.
• 12:16
  SPEAKER_00: But it's like the the and to add to like to the curiosity, the childlike curiosity is asking questions and being open to the answer, like not have an attachment to the answer.
• 12:27
  SPEAKER_00: Yeah, uh, yeah, you can, you know, you it's fair enough, like you might ask questions to validate your own knowledge or to validate whatever it is, but it's open to being wrong, it's kind of like a little bit of like humility, and it's the same with us as as coaches, like we we'll keep learning and keep asking questions and taking on board.
• 12:48
  SPEAKER_00: So it's having a yeah, a growth mindset, wanting to grow, wanting to build more knowledge, and maybe at the expense of knocking you down a few pegs, yeah, literally, literally, yeah.
• 13:01
  SPEAKER_00: Um, and maybe unlearning some things that you did before, which is it's a tough thing because you have sunk cost bias in there where you know if you've spent years trying to sort something out, yeah, and it's why we asked the question when we ask lots of questions of clients when they first come to the gym, is you know, what has worked before, what hasn't worked before, and maybe why has it worked and why not?
• 13:24
  SPEAKER_00: Yeah, and that's to make uh whoever we're coaching understand maybe just like the couple of orders below the actual the action and to understand why we're doing it because as soon as you understand why you're doing something and not just what you're doing and following it, then you're able to use your own curiosity to then maybe outside of the sessions go and look for other stuff to to find, you know, to also make it more enjoyable is is the main thing.
• 13:54
  SPEAKER_00: Exactly.
• 13:54
  SPEAKER_00: Ask questions, exactly.
• 13:56
  SPEAKER_00: What sort of questions you kind of hinted at, like yeah, things about the process.
• 14:01
  SPEAKER_02: Oh yeah, of course.
• 14:02
  SPEAKER_02: So like yes, I so an example is like even like curiosity with nutrition, right?
• 14:09
  SPEAKER_02: It's like okay, what can I do to hit this protein goal?
• 14:14
  SPEAKER_02: Like, what would be the easiest thing that I could do with this, or what what is a really easy thing to meal prep?
• 14:21
  SPEAKER_02: Say they're trying to really get their nutrition in a lot.
• 14:23
  SPEAKER_02: Say, hey Charlotte, could you give me some ideas on meal prepping or what are easy foods that I can meal prep that won't take too long?
• 14:31
  SPEAKER_02: Something like that.
• 14:32
  SPEAKER_02: Or okay, what so I've set them an exercise in a PT session.
• 14:36
  SPEAKER_02: Why are we doing this?
• 14:37
  SPEAKER_02: And say they've had like an injury.
• 14:40
  SPEAKER_02: Like, so what will this do to help my injury?
• 14:43
  SPEAKER_02: Stuff like that.
• 14:44
  SPEAKER_02: Because we also like answering those questions and it also side note, it helps us grow as coaches because as we've already said, like you can never you can genuinely never stop learning.
• 14:54
  SPEAKER_02: I I personally believe.
• 14:56
  SPEAKER_02: Um no one ever knows everything.
• 14:58
  SPEAKER_02: And sometimes, especially when I first started, I'd have clients ask me a question.
• 15:01
  SPEAKER_02: I'd be like, you know what, I actually don't know, so let me go and learn about that and I'll get back to you.
• 15:07
  SPEAKER_02: Because once I understand it, I completely get it, right?
• 15:09
  SPEAKER_02: But yeah, there's still sometimes and I mean we'll get it in classes, we'll get people asking us physio questions, and I'm like, this is where I actually you should just say no go to the physio.
• 15:19
  SPEAKER_02: Yeah, um, I'll still I'll still try and learn about stuff, um, and I'll follow up with a you know, however, I'm not a physiotherapist or you know, an osteo or whatever, maybe go and see a professional in that field.
• 15:31
  SPEAKER_02: But it does help.
• 15:32
  SPEAKER_00: Yeah, I had it, I had it today with a new guy that that came in and you know, he's had been referred to do some strength training from an osteo.
• 15:40
  SPEAKER_00: Um and he might be asking, you know, he's asked me, like, you know, why why do I have this back pain?
• 15:44
  SPEAKER_00: And I'm like, to be honest, mate, I don't know.
• 15:47
  SPEAKER_00: Wasn't there when I happened?
• 15:47
  SPEAKER_00: I'm not been taught.
• 15:49
  SPEAKER_00: Uh it's it's something that I'm not gonna I could give you things that are gonna fix it.
• 15:53
  SPEAKER_00: Yeah, doesn't mean that I know the root cause.
• 15:55
  SPEAKER_00: Yeah, yeah.
• 15:55
  SPEAKER_00: And the more that you go into it, uh the more the physios I chat to and the more that I go on my own like injury journeys, even the best of the best, there's still a knowledge gap.
• 16:04
  SPEAKER_00: There's still like a it's it's just it's just classic science.
• 16:09
  SPEAKER_00: Like scientific method is this is the best uh kind of answer and the best explanation with our current information at the time, which is the most replicable and the most well understood at the moment, yeah, across the board.
• 16:26
  SPEAKER_02: But there could be something else.
• 16:27
  SPEAKER_00: There could always be something else.
• 16:28
  SPEAKER_00: Um and yeah, it is uh I think yeah, it does also keep us on our toes and thinking like when you're programming stuff, yeah.
• 16:36
  SPEAKER_00: I think there's like there's like kind of memes, like videos on uh on Instagram or whatever, where uh it'll be a I think a physio like their physio patient or a PT patient is also like in their field of expertise, yeah, and they're like, Oh my goodness, shit, like I've got it, like I've now I'm under a microscope, and you know, you do there is that sort of feeling of like okay, I now need to prove my knowledge and I actually need to know what's going on.
• 17:07
  SPEAKER_02: I've literally had that with classes where like we've had there's a lovely lady called Liz who used to come to the gym who was a physio, and then my client Rosie, she's a chiropractor, and like sometimes Rosie, like she doesn't do as much anymore because we both kind of have a joke about like you know, I I'd ask her, like, how does this adjustment help?
• 17:25
  SPEAKER_02: But she's go, I don't know, it just works.
• 17:27
  SPEAKER_02: So now sometimes when she asks me stuff, either if I know the answer, I'll tell her, but if not, I just know it works.
• 17:32
  SPEAKER_02: I just go, I just know it works, mate.
• 17:34
  SPEAKER_02: But when I first started coaching her, she would say, What is this doing?
• 17:36
  SPEAKER_02: And I'd be like, uh, oh my god, she's gonna judge my answer so much, and now it's like she just trusts that I kind of know that we're doing something for a reason, and but like she'll also know if I don't know something, and that's fine because you know she knows that I'm not a chiropractor.
• 17:53
  SPEAKER_00: I think there's also a certain element, this is what I've found with having just information in my brain, is I don't want to hold it all at the same time, and in the same way that when I'd go and invest some money and I go and research a thing to invest in, once I've invested, like once I've let's say created a program, there I obviously have an understanding of exactly why I'm programming stuff, but I'll also let go of the the complete process like behind it, and then once you once you get over the um you know the client asking, Oh, why are we doing this?
• 18:26
  SPEAKER_00: I'll be able to tell them why we're doing it.
• 18:28
  SPEAKER_00: Beyond that, you just kind of do it.
• 18:29
  SPEAKER_00: Yeah.
• 18:30
  SPEAKER_00: Um, and you don't need to like with a lot of the nutrition stuff, yeah.
• 18:33
  SPEAKER_00: You could deep dive, you could go, I'm sure they're like you know obviously scientific podcasts out there about the exact on the cellular level, on the molecular level, like on on such you know granular levels, like why this happens, nor not nor something percent, but then and you can do that as a curiosity to to be like, okay, oh wow, that's pretty fascinating.
• 18:51
  SPEAKER_00: But then you zoom out and you go, what's the practical application of this?
• 18:55
  SPEAKER_00: Um, and that's it's the kind of the balance of being curious, but also don't get stuck too much in the weeds because you want to go for the 90% rather than the like the one percent.
• 19:06
  SPEAKER_02: That's exactly what I was gonna say as well.
• 19:08
  SPEAKER_02: Like another really good example of like asking is our phones and the internet is saturated, saturated with different research and stuff that's coming out and a lot of BS as well.
• 19:25
  SPEAKER_02: And I'll hear it in classes a lot, but sometimes as well, like with clients, I'll see something online and they'll just start doing it, and I and then they'll tell me, and instead of just being like, Hey Charlotte, like what's your opinion on this?
• 19:37
  SPEAKER_02: Um, they would have been like, I've been trying this.
• 19:40
  SPEAKER_02: I'm like, oh, don't do that.
• 19:42
  SPEAKER_02: Like that's really bad.
• 19:43
  SPEAKER_02: Like, please don't do that.
• 19:44
  SPEAKER_02: And people like diagnose themselves with something because they've seen an article online and like and then they go and tell other everybody else about it, instead of just like asking the coach who probably actually sometimes just keeping stuff simple and keeping it straightforward is their best way to approach it.
• 20:00
  SPEAKER_02: It's like, oh they'll ask about certain superfoods and these really random supplements and stuff they probably actually shouldn't be taking because maybe they're taking a prescription medication that like and they've been oh but I saw this online, so I've been trying.
• 20:12
  SPEAKER_02: It's like ask your coach if they probably know tiny little details like that.
• 20:16
  SPEAKER_02: Um yeah, I think with with that studies and fasting and stuff like that, you know?
• 20:21
  SPEAKER_00: And also the amount of like the amount of information as as well, of like new information, new research that's not in let's say, like a um a central curriculum that let's say we might have learnt from.
• 20:34
  SPEAKER_00: Like your initial you know, PT qualification, you learn a bit, you learn the basics, you learn what's necessary to get by, but then it comes into practice and you keep learning throughout your kind of career.
• 20:44
  SPEAKER_00: Exactly.
• 20:45
  SPEAKER_00: Um I always think it's when someone asks a question, I also wouldn't answer the question directly.
• 20:55
  SPEAKER_00: I'm thinking more about what they're actually trying to achieve by asking the question.
• 21:01
  SPEAKER_00: So I might have uh a client that's said to me, He's like, Oh, what do you think of uh juice blends and detoxing and stuff?
• 21:10
  SPEAKER_00: And I'm like, first of all, I don't know anything about them for the most part.
• 21:14
  SPEAKER_00: I could go and look it up and then understand exactly what it is about them.
• 21:17
  SPEAKER_00: Um, but it's more okay, are you why are you asking that question?
• 21:22
  SPEAKER_00: Like what are you trying to find a shortcut?
• 21:25
  SPEAKER_00: Like, what's your and we go back to that the process of understanding the true kind of desire and what people want to achieve, and then cutting out the noise and keeping it super simple.
• 21:35
  SPEAKER_00: Yeah, uh, because yeah, you can just get sidetracked with all of the noise and all of the complexities and all of the stuff on the fringe, but you can also basically achieve everything, pretty much everything that you want by doing the simple stuff.
• 21:48
  SPEAKER_02: Yeah, keep it simple, baby.
• 21:50
  SPEAKER_02: Um, great thing that people should ask more about with coaches is fat loss injections.
• 21:56
  SPEAKER_02: Say what are your opinions on it, and do you think there would be a time.
• 22:00
  SPEAKER_02: that I might need it.
• 22:01
  SPEAKER_02: Yeah.
• 22:01
  SPEAKER_02: Instead of being like, hey, cool, I've hopped on this.
• 22:04
  SPEAKER_02: You might you only need to lose like five kilograms.
• 22:06
  SPEAKER_02: Just just stick to your diet for a little bit longer.
• 22:09
  SPEAKER_02: Yeah.
• 22:09
  SPEAKER_02: You know, that that could be quite a good one.
• 22:11
  SPEAKER_02: And we're never also gonna shame you for asking about that kind of thing as well.
• 22:15
  SPEAKER_02: It's curiosity.
• 22:16
  SPEAKER_02: Yeah.
• 22:17
  SPEAKER_02: Exactly.
• 22:17
  SPEAKER_02: And it's a bit it's a big subject in our field at the moment.
• 22:20
  SPEAKER_02: So yeah.
• 22:21
  SPEAKER_00: And I think it's the it is the one thing if you you know yeah you could go and ask the ask the internet, ask AI, ask wherever at your fingertips questions.
• 22:32
  SPEAKER_00: But the difference in the process of the question and answer there is it's unless you have some sort of AI agent that you've programmed to pick you up on exactly what it is, you are at the mercy of how you ask that question and what you're getting out of it.
• 22:46
  SPEAKER_00: And it goes back to like you know what you think you want versus what you actually want.
• 22:50
  SPEAKER_00: Yeah.
• 22:51
  SPEAKER_00: They might be different things.
• 22:52
  SPEAKER_00: And so having a dynamic conversation with a human being where they see your habits from a different perspective and more zoomed out perspective and the client might see it from a very granular day-to-day first person view is there's their conversation's going to go a different way and like I say lots of the time when I'm asked questions I actually won't answer the question directly because I'm not interested in that.
• 23:17
  SPEAKER_00: Yeah I'm interested in maybe why they want to know the answer rather than what they actually want to know.
• 23:22
  SPEAKER_00: Exactly.
• 23:23
  SPEAKER_02: Okay next one and next one for the A star students this is a very important one adherence adherence adherence to the plan so say you've come to us saying hey I want to how do you say it I wanna succeed I want to I want to achieve that's the one I want to achieve another A all of these a's everything's just a's um I want to achieve X Y and Z by X Y and Z and I go okay cool what we're gonna do to achieve that is you're gonna do this you're gonna do this you're gonna do this I want you to make sure that you are doing all of these things every single day um because at the end of the day we've had a lot of experience with a a variety of goals and we nine times out of ten know how to get there.
• 24:14
  SPEAKER_02: If we don't we can refer you onto someone else right or we'll do the work to kind of think about it and work together as a team which is what you should be doing with your coach.
• 24:23
  SPEAKER_02: But if we have given you those habits please adhere to them because it's so frustrating when you haven't adhered and then again it's a point the finger situation.
• 24:33
  SPEAKER_02: And it's something I used to experience a lot when I first started and I would think that I was doing something wrong as a coach but actually I just had clients who wouldn't adhere to the plan.
• 24:41
  SPEAKER_02: Yeah um a lot of goals that clients come to us with are pretty simple to achieve if you just adhere to the basics.
• 24:51
  SPEAKER_02: Like stuff like that isn't that difficult to achieve right um so yeah having a client that shows up to their sessions they track their food say they needed to track their food they track their food every day they get their steps in every day they weigh themselves every day if that is part of the the habits that they need to take off and they're drinking enough water like tiny things like that it is those really small little habits that you build into a healthy routine and they accumulate when they become just like robotic they're the things that help you get to your goal quickly and then maintain it as well right um so adherence is a massive massive thing because if you're not adhering to stuff it it's either going to take twice the amount of time to get to the goal that you say or you're gonna be annoyed because you haven't got your goal but actually you haven't tried for a set amount of time.
• 25:48
  SPEAKER_02: Does that make sense?
• 25:49
  SPEAKER_00: Yeah oh 100% yeah yeah yeah um and it's also because we're keeping things simple is once you start to once you start to veer off the path of uh the process you're adding so many variables that you end up not knowing which one works.
• 26:05
  SPEAKER_00: Yeah yeah um and I think it's you know we what we want to have as close to um in terms of like working out what the actual reason is for doing stuff so that we can rinse and repeat the process and get more results in different ways is we want to be able to know what works and what doesn't and of course with the processes like we can um we can look very simply with trainer eyes like the app that we use the the tracking app with the nutrition and the training and the habits I could so easily distinguish clients that are going to make progress and I can see it in the first couple of weeks from those that aren't because of how many colours there are of a blue tick a blue tick is the workout a red tick is the nutrition a green green is an exercise a yellow is a habit and if you you see flooded on their across their month a rainbow you know exactly what's going on yeah they're gonna make make progress and also it's a really then it's a really nice process for the both of you because there's minimal frustration and if they're not getting to the way they are like to the goal that they are trying to achieve but they are doing everything right you can then say okay cool why did we try this then?
• 27:18
  SPEAKER_02: And then it's just nice and it gives also it gives both the coach and the uh client like hope that okay that's probably gonna get to your goal then.
• 27:30
  SPEAKER_00: Yeah you know and I I have it from a personal level in my like my rehab is I will make sure I as much as I can stick to the progress process because when I go back to the physio and if things don't work then we've got to try something else.
• 27:44
  SPEAKER_00: If it's probably from a physio's perspective as well if they're with me and I decide to go and do other stuff it's like ah like with you know we just need to especially if I've got deadlines previously if I need to get ready and get fit for the season or I have a deadline in my head then yeah it is there's only so many variables that you can kind of um you can likely have to ensure that things are working things are exactly next one final one day so we have got active a client who is actively doing the things that they need to do.
• 28:25
  SPEAKER_02: So for example like the biggest one for me is like they're making time to do the stuff that they need to do to achieve the goal that they express is so important right so if they've said like you know I really want to do this you know I've struggled this for a really long time and then they don't make time for that and they don't put themselves first in that situation when they can right like obviously there are some situations where it's harder say they're like a carer or something like that.
• 28:53
  SPEAKER_00: But you know if they're not actively working towards it and they're not showing that they're actively working towards it again it can be just quite frustrating also active like move move yeah a client that's active that actually comes to the gym that is quite good yeah please yeah be active please do that yeah and I think it is different from you you might be listening and thinking well isn't that just the same as being agentic like having agency you know being um understanding that you have control over the the way that you do things but I think being active is is something which is just a little bit more on the side of if you compare it to being like passive yeah uh it is something that is you are seeking things out like it goes in hand in hand with like asking questions.
• 29:38
  SPEAKER_00: You're actively maybe messaging the coach to say I've tried all these this home workout you know I I can't do this exercise or whatever.
• 29:47
  SPEAKER_02: And it's it's just kind of like an on top of agency thing isn't it because agency is like a self-accountability but then okay you can say like oh you know I was a I was a silly little goose and I ate too many geese at Christmas but then if you aren't being active to fix it then that on top of that can be frustrating.
• 30:05
  SPEAKER_02: So like have agency but then take action on the things that you've admitted to or you know yeah yeah that's it.
• 30:16
  SPEAKER_00: Anything else to add with all the A's with the straight A students um I think I was just whispering to his uh uh computer that that kind of really distracted me I'm trying to think aspirations are you going for a whole new thing no I don't know um let me just think so on top of that I'll screen you think I think it's pretty spot on I think active keeping it simple really active is also thinking about being proactive rather than reactive exactly yes active versus passive proactive versus reactive the the first mover making that jump making that step we always thank people for for reaching out even if it's the ads that have kind of like been you know I've had lady today just like well I've just seen your ads for the last like three months and I just had to end up clicking on one.
• 31:13
  SPEAKER_02: Yeah so it feels like yeah they've kind of given in a little bit but then they're also taking that first step actively logging their food I guess another one I'm sure we've kind of spoken about it a little bit like asking stuff but being honest as well being an honest client so I I kind of said this already but say you're tracking your food being honest and tracking all of it not just tracking the stuff that looks good and then having a pizza the day after and not tracking it and then going oh I don't know why I've gained a like like like being like a secret eater or being like secretly inactive um yeah honesty is so important and especially if it comes to I think a big one is with like the relationship with food it's a really massive hurdle for a lot of people to overcome and a lot of people won't be honest about it because just of like guilt and stuff in their mind but if we understand how your brain works with stuff we can maybe help you navigate these things and potentially even heal your relationship with food right I know it kind of takes it to a slightly deeper level um but you know say like saying you know I've I really struggle with this and you know I do find that when I'm really tired I do X Y and Z and like it it also builds a better relationship with your coach because you then kind of know more about them and what might trigger certain actions right yeah um so yeah be honest be honest the four A's ask ah ask questions adherence adhere have agency and be active Charlotte thank you very much thank you very much Charlie nice list man nice list man I forgot to put the green ticks by the the ones that we did oh true ding ding all ticked off all right well let us know uh if you like this format uh a little bit shorter a little nice half hour snippet of um how to improve uh yourselves and how to put things into action action all right catch you later bye bye