Enforcing a Cancellation Policy Isn't "Mean"
Whether you're in business for yourself or working for someone else, late cancellations and no-shows are always a challenging conversation.
Many of us feel uncomfortable with enforcing a cancellation policy. But if we don't enforce one we're doing a disservice to ourselves, our staff, and our patients themselves.
So why do we have a late cancellation fee?
Fairness to other patients so they are able to get in
Respect for our time
Respect for the process
Recouping lost costs to the business
Notice that the financial aspect is (deliberately) the least important on that list!
A few other tactical…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.