Southwest Air

Alan Weiss's The Uncomfortable Truth® · Feb 2, 2023 · 10m

What Herb Kelleher had brilliantly created has come apart at the seams. The aerodynamics of the company don’t work anymore. But, what do you expect from a CEO who’s making a paltry $3 million? Would you believe that Southwest crew members have to get their scheduling assignments over an antiquated phone system that has an eight-hour wait? I am not making that up unless the Wall Street Journal is lying. While planes sat idle for lack of a crew, crews sat idle for lack of modern computer links. Southwest uses a routing system not unlike a Greyhound bus— from point to point to point, eschewing…