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How Southwest Stopped The Bleeding
Southwest Airlines faced a perfect storm in late summer when its IT systems buckled under the weight of thousands of canceled flights. Rather than scrambling for quick fixes, CEO Bob Jordan and his team implemented a rigorous operational discipline that prioritized crew safety over schedule adherence. This episode explores how Southwest replaced chaos with clarity, using simple rules like keeping planes grounded if crews are at legal limits. We examine the specific tactical decisions that turned a PR disaster into a lesson in operational resilience, showing why sometimes the best move is to…
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