Latest / CEO Daily Brief with Dr. Jessica Kriegel
When Companies Silence Complaints
In today's episode:
Angry workers are taking their complaints to company website comment sections. Some companies are responding by shutting down the comments.
Silencing complains doesn't make them go away; if anything, it just makes make things worse.
If employees don't feel heard by their employers, they'll find somebody willing to listen: whether that's media, union organizers, or competitors.
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