Latest / Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)
Verizon’s AI Strategy: Adopting and Scaling Generative AI in Customer Service with EVP Shankar Arumugavelu
906: The combination of predictive AI and generative AI allows companies to not only anticipate customer behavior, but also deliver a more personalized experience. In this episode of Technovation, Peter High speaks with Shankar Arumugavelu, Executive Vice President and President of Verizon Global Services. Shankar shares his journey from Chief Information Officer to his new expanded role, overseeing not only IT and data but also supply chain, real estate, and shared services. The conversation delves into Verizon’s innovative use of AI, including generative AI’s role in customer service…
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