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Don't Automate a Broken Process: Making Work Simpler Without Leaving People Behind | Marty Herbert
On this episode of The SmartMAI Consulting Edge Podcast, I sit down with Marty Herbert, President and CEO of Herbert Insights & Innovations, to explore why organizations should never automate a broken process — and how to build workflows that are efficient, compliant, and still human.Marty's background spans accounting, government-contract compliance, auditing, operations, process improvement, and technology. His company helps organizations improve and automate workflows, strengthen compliance, manage data, and guide employees through change. His philosophy is simple: no business process is…
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