Latest / Fintech Conversations & Insights with Efi Pylarinou
The End of Account-Centric Banking: Jouk Pleiter on Backbase's AI-Native Banking OS
What does an AI-native bank actually look like? Jouk Pleiter, founder and CEO of Backbase, argues that adding AI to a fragmented banking stack doesn't fix the problem, it amplifies it. In this episode I sit down with Jouk to unpack Backbase's newly launched AI-native Banking OS, the shift from account-centric to customer-centric architecture, and why the operating model, not the AI model, is the real battleground for the next decade of banking.
Backbase is 22 years old, serves 120+ financial institutions across 50 countries, and was named a Leader in The Forrester Wave™: Digital Banking…
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