Latest / The Clarity Mandate with Dr. Vivian Atud
Human Connection in the AI Era: Richard Blank on Communication, Leadership & Building Costa Rica’s Call Center
Most people think of a call center as a room full of headsets, scripts, metrics, and pressure. But Richard Blank sees something far deeper: a call center as a place where human communication, empathy, listening, language, culture, and leadership come alive.
In this powerful episode of The Clarity Mandate Podcast, Dr. Vivian Atud sits down with Richard Blank, CEO of Costa Rica’s Call Center, to explore how a one-way trip from Philadelphia to Costa Rica became a life’s work, a business, and a leadership philosophy rooted in human connection. Richard shares how he moved to Costa Rica at 27…
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