Latest / Omni Talk Retail / Walmart SVP Greg Cathey on Walmart’s Transformation & AI Innovations | Live at NRF 2025

Transcript

Walmart SVP Greg Cathey on Walmart’s Transformation & AI Innovations | Live at NRF 2025 · Omni Talk Retail

• 0:00
  Hello,
• 0:00
  everyone,
• 0:01
  this
• 0:01
  is
• 0:01
  Omnitalk
• 0:02
  Retail.
• 0:02
  I'm
• 0:02
  Anne
• 0:02
  Mazinga.
• 0:03
  And
• 0:03
  I'm
• 0:03
  Chris
• 0:04
  Walton.
• 0:04
  And
• 0:04
  we
• 0:04
  are
• 0:04
  coming
• 0:04
  to
• 0:05
  you
• 0:05
  live
• 0:05
  once
• 0:05
  again
• 0:06
  from
• 0:06
  the
• 0:06
  Fusion
• 0:06
  group,
• 0:07
  booth
• 0:07
  number
• 0:07
  4938.
• 0:08
  Chris.
• 0:09
  Where
• 0:09
  we
• 0:09
  will
• 0:09
  be
• 0:10
  all
• 0:11
  next.
• 0:11
  Well,
• 0:12
  I
• 0:12
  was
• 0:12
  gonna
• 0:12
  say
• 0:12
  all
• 0:12
  week
• 0:13
  long.
• 0:13
  All
• 0:13
  week
• 0:13
  long,
• 0:14
  technically,
• 0:14
  Anne,
• 0:14
  but
• 0:14
  yes,
• 0:14
  for
• 0:14
  the
• 0:15
  next
• 0:15
  three
• 0:15
  days.
• 0:15
  I
• 0:15
  think
• 0:16
  you're
• 0:16
  right.
• 0:16
  We
• 0:16
  would
• 0:16
  be.
• 0:17
  If
• 0:17
  we
• 0:17
  were
• 0:17
  here
• 0:18
  all
• 0:18
  week
• 0:18
  long,
• 0:19
  we'd
• 0:19
  be
• 0:19
  in
• 0:20
  an
• 0:20
  empty
• 0:20
  core
• 0:21
  of
• 0:21
  a
• 0:21
  shell
• 0:21
  of
• 0:21
  the
• 0:21
  Javit
• 0:22
  Center.
• 0:22
  We'd
• 0:22
  have
• 0:22
  to
• 0:22
  send
• 0:23
  sos.
• 0:24
  You'd
• 0:24
  be
• 0:24
  the
• 0:24
  only
• 0:24
  ones
• 0:24
  here.
• 0:25
  Yeah,
• 0:25
  we'd
• 0:25
  probably
• 0:25
  be
• 0:25
  the
• 0:25
  only
• 0:26
  ones
• 0:26
  here.
• 0:26
  Yeah.
• 0:26
  Yeah.
• 0:27
  That
• 0:27
  could
• 0:27
  be
• 0:27
  an
• 0:27
  adventure.
• 0:28
  That
• 0:28
  could
• 0:28
  be
• 0:28
  an
• 0:28
  adventure.
• 0:28
  Wherever
• 0:28
  we
• 0:28
  go,
• 0:29
  the
• 0:29
  party
• 0:29
  starts.
• 0:29
  Ann.
• 0:30
  Right?
• 0:30
  That's
• 0:30
  true.
• 0:31
  Well,
• 0:32
  let's
• 0:32
  introduce
• 0:33
  our
• 0:34
  guest
• 0:34
  who's
• 0:34
  in
• 0:34
  between
• 0:35
  us
• 0:35
  here
• 0:35
  we
• 0:35
  have
• 0:35
  Greg
• 0:36
  Cathy.
• 0:37
  And
• 0:38
  Greg
• 0:38
  is
• 0:38
  the
• 0:40
  SVP
• 0:40
  of
• 0:41
  transformation
• 0:41
  and
• 0:41
  innovation
• 0:42
  at
• 0:42
  Walmart.
• 0:43
  Greg,
• 0:44
  welcome
• 0:44
  to
• 0:44
  the
• 0:44
  show.
• 0:45
  Thanks
• 0:45
  for
• 0:45
  having
• 0:45
  me.
• 0:46
  And
• 0:46
  you
• 0:47
  also
• 0:47
  have
• 0:47
  a
• 0:47
  couple
• 0:47
  of
• 0:47
  other
• 0:48
  things
• 0:48
  under
• 0:48
  your
• 0:48
  purview.
• 0:48
  We
• 0:49
  just
• 0:49
  learned
• 0:49
  too.
• 0:49
  I
• 0:50
  do,
• 0:50
  I
• 0:50
  just
• 0:50
  sprung
• 0:51
  on
• 0:51
  y'all
• 0:51
  that
• 0:51
  I
• 0:52
  also
• 0:52
  have
• 0:52
  responsibility
• 0:53
  for
• 0:53
  asset
• 0:53
  protection
• 0:54
  and
• 0:54
  then
• 0:54
  all
• 0:55
  of
• 0:55
  our
• 0:55
  safety
• 0:55
  apparatus
• 0:56
  for
• 0:56
  Walmart
• 0:57
  us.
• 0:57
  Just
• 0:57
  a
• 0:57
  couple
• 0:58
  more
• 0:58
  things
• 0:58
  to
• 0:58
  transform.
• 0:59
  So
• 0:59
  I
• 1:00
  gotta
• 1:00
  ask
• 1:00
  you
• 1:00
  because
• 1:00
  Transformation
• 1:01
  and
• 1:02
  Innovation,
• 1:02
  that's
• 1:03
  a
• 1:03
  unique
• 1:03
  title.
• 1:04
  What
• 1:04
  does
• 1:04
  it
• 1:04
  actually
• 1:04
  entail?
• 1:05
  What
• 1:05
  are
• 1:05
  you
• 1:05
  in
• 1:05
  charge
• 1:06
  of
• 1:06
  when
• 1:06
  it
• 1:06
  comes
• 1:06
  to
• 1:06
  transformation?
• 1:08
  A
• 1:08
  little
• 1:08
  bit
• 1:08
  of
• 1:09
  everything.
• 1:09
  You
• 1:10
  know,
• 1:10
  transformation
• 1:11
  at
• 1:12
  Walmart
• 1:13
  is
• 1:15
  everything
• 1:15
  and
• 1:16
  the
• 1:16
  kitchen
• 1:16
  sink.
• 1:17
  So
• 1:18
  as
• 1:18
  I
• 1:19
  think
• 1:19
  most,
• 1:19
  hopefully
• 1:20
  most
• 1:20
  of
• 1:20
  your
• 1:21
  listeners
• 1:21
  know
• 1:22
  that
• 1:22
  we
• 1:22
  are
• 1:22
  people
• 1:23
  led,
• 1:23
  tech
• 1:23
  powered
• 1:24
  omnichannel
• 1:25
  retailer
• 1:26
  dedicated
• 1:26
  to
• 1:27
  saving
• 1:27
  people
• 1:27
  money
• 1:27
  so
• 1:28
  they
• 1:28
  can
• 1:28
  live
• 1:28
  better.
• 1:29
  So
• 1:29
  I
• 1:30
  start
• 1:30
  there
• 1:30
  with
• 1:31
  like
• 1:31
  people
• 1:31
  led.
• 1:32
  We're
• 1:32
  here
• 1:32
  to
• 1:33
  make
• 1:33
  technology
• 1:34
  that
• 1:34
  is
• 1:34
  going
• 1:35
  to
• 1:35
  make
• 1:36
  life
• 1:36
  easier
• 1:36
  for
• 1:36
  our
• 1:37
  customers,
• 1:37
  make
• 1:37
  it
• 1:37
  easier
• 1:38
  for
• 1:38
  our
• 1:38
  associates.
• 1:39
  One
• 1:39
  of
• 1:39
  the
• 1:39
  things
• 1:40
  that
• 1:40
  we
• 1:40
  say
• 1:40
  is
• 1:41
  for
• 1:41
  my
• 1:41
  team
• 1:41
  is
• 1:42
  we
• 1:42
  want
• 1:42
  to
• 1:42
  make
• 1:42
  sure
• 1:42
  that
• 1:42
  we're
• 1:43
  eliminating
• 1:44
  thankless
• 1:45
  tasks
• 1:45
  from
• 1:45
  our
• 1:46
  associates
• 1:47
  so
• 1:47
  that
• 1:48
  minutia,
• 1:48
  the
• 1:49
  work
• 1:49
  that
• 1:49
  really
• 1:50
  doesn't
• 1:50
  provide
• 1:51
  joy
• 1:51
  or
• 1:52
  excitement
• 1:52
  as
• 1:53
  an
• 1:53
  associate's
• 1:53
  coming
• 1:53
  to
• 1:54
  work
• 1:54
  and
• 1:54
  all
• 1:55
  with
• 1:55
  the
• 1:55
  purpose
• 1:55
  of
• 1:56
  making
• 1:56
  sure
• 1:56
  that
• 1:56
  our
• 1:57
  customers
• 1:57
  save
• 1:57
  money
• 1:58
  and
• 1:58
  have
• 1:58
  a
• 1:58
  better
• 1:58
  life.
• 1:59
  So
• 2:00
  typically
• 2:01
  we
• 2:01
  start
• 2:01
  in
• 2:02
  the
• 2:02
  field.
• 2:03
  So
• 2:03
  we
• 2:03
  are
• 2:04
  a
• 2:04
  frontline
• 2:05
  obsessed
• 2:06
  team.
• 2:06
  We're
• 2:06
  in
• 2:07
  the
• 2:07
  field,
• 2:07
  we're
• 2:07
  talking
• 2:07
  to
• 2:08
  customers,
• 2:08
  we're
• 2:08
  talking
• 2:09
  to
• 2:09
  associates.
• 2:10
  What's
• 2:10
  not
• 2:11
  working?
• 2:11
  Where
• 2:12
  do
• 2:12
  they
• 2:12
  find
• 2:13
  friction?
• 2:13
  And
• 2:13
  then
• 2:13
  we
• 2:14
  bring
• 2:14
  it
• 2:14
  back
• 2:14
  to
• 2:15
  the
• 2:15
  home
• 2:15
  office
• 2:15
  and
• 2:16
  work
• 2:16
  on
• 2:16
  solving
• 2:16
  it.
• 2:16
  And
• 2:17
  how
• 2:17
  do
• 2:17
  those
• 2:17
  conversations
• 2:18
  go?
• 2:18
  Like,
• 2:19
  tell
• 2:19
  us
• 2:19
  a
• 2:19
  little
• 2:19
  bit
• 2:19
  more
• 2:19
  about
• 2:19
  that.
• 2:20
  I
• 2:20
  mean,
• 2:20
  is
• 2:20
  it
• 2:20
  like
• 2:21
  you're
• 2:21
  just
• 2:21
  Walking
• 2:22
  up
• 2:22
  to
• 2:22
  people
• 2:23
  like,
• 2:23
  hey,
• 2:23
  what
• 2:23
  could
• 2:24
  we
• 2:24
  be
• 2:24
  doing
• 2:24
  better?
• 2:25
  Or
• 2:25
  is
• 2:26
  it
• 2:26
  like
• 2:26
  more
• 2:26
  formal
• 2:27
  than
• 2:27
  that,
• 2:27
  where
• 2:27
  they're
• 2:27
  submitting
• 2:28
  feedback
• 2:28
  via
• 2:29
  platform?
• 2:29
  Like,
• 2:29
  how
• 2:29
  does
• 2:30
  it
• 2:30
  all
• 2:30
  work?
• 2:30
  Yeah,
• 2:31
  it's
• 2:31
  a
• 2:31
  great
• 2:32
  question.
• 2:32
  So
• 2:32
  we
• 2:32
  do
• 2:33
  have
• 2:33
  formal
• 2:33
  feedback
• 2:34
  mechanisms
• 2:35
  where
• 2:35
  they
• 2:35
  can
• 2:36
  submit
• 2:36
  it
• 2:36
  on
• 2:36
  their
• 2:37
  phone.
• 2:37
  And
• 2:37
  it's
• 2:37
  like,
• 2:37
  hey,
• 2:38
  I've
• 2:38
  got
• 2:38
  a
• 2:38
  great
• 2:38
  idea.
• 2:39
  Have
• 2:39
  you
• 2:39
  thought
• 2:39
  about
• 2:40
  this?
• 2:40
  Have
• 2:40
  you
• 2:41
  thought
• 2:41
  about
• 2:41
  that?
• 2:42
  A
• 2:42
  lot
• 2:42
  of
• 2:43
  them
• 2:43
  are
• 2:44
  not
• 2:44
  only
• 2:44
  ways
• 2:45
  for
• 2:45
  us
• 2:45
  to
• 2:45
  improve
• 2:46
  sales,
• 2:46
  but
• 2:46
  a
• 2:46
  lot
• 2:47
  of
• 2:47
  times
• 2:47
  it's.
• 2:48
  They're
• 2:48
  seeing
• 2:49
  waste
• 2:49
  in
• 2:50
  the
• 2:50
  system
• 2:50
  and
• 2:50
  so
• 2:50
  they're
• 2:51
  trying
• 2:51
  to
• 2:51
  take
• 2:51
  out
• 2:51
  waste
• 2:52
  and
• 2:52
  cost
• 2:52
  as
• 2:52
  they
• 2:52
  go
• 2:53
  along.
• 2:53
  Now
• 2:53
  the
• 2:54
  other
• 2:54
  way
• 2:54
  is
• 2:54
  we
• 2:55
  do
• 2:55
  just
• 2:55
  walk
• 2:55
  up
• 2:56
  to
• 2:56
  people
• 2:56
  and
• 2:56
  it's
• 2:56
  like,
• 2:57
  hey,
• 2:57
  how
• 2:57
  are
• 2:57
  you
• 2:57
  doing?
• 2:58
  How's
• 2:58
  everything
• 2:58
  going?
• 2:59
  So
• 2:59
  like,
• 3:00
  conversations
• 3:00
  happen
• 3:00
  that
• 3:01
  way.
• 3:01
  That's
• 3:01
  exactly
• 3:01
  right.
• 3:01
  It's
• 3:02
  like,
• 3:02
  it's
• 3:02
  like
• 3:02
  if
• 3:02
  you
• 3:03
  could
• 3:03
  change
• 3:03
  one
• 3:04
  thing
• 3:04
  about
• 3:05
  your
• 3:05
  job,
• 3:05
  okay,
• 3:06
  what
• 3:06
  would
• 3:06
  you
• 3:06
  change?
• 3:07
  And
• 3:07
  they'll
• 3:07
  just
• 3:08
  start
• 3:08
  going
• 3:08
  through
• 3:08
  a
• 3:08
  whole
• 3:09
  list
• 3:09
  of
• 3:09
  things
• 3:09
  that
• 3:10
  we
• 3:10
  could
• 3:10
  improve
• 3:10
  on,
• 3:11
  which
• 3:11
  is
• 3:11
  great.
• 3:11
  We
• 3:11
  have
• 3:11
  a
• 3:12
  very
• 3:12
  open
• 3:12
  culture
• 3:13
  at
• 3:13
  Walmart
• 3:13
  and
• 3:13
  our
• 3:14
  associates
• 3:15
  feel
• 3:15
  very
• 3:16
  comfortable
• 3:16
  giving
• 3:16
  us
• 3:17
  ideas
• 3:17
  about
• 3:17
  how
• 3:18
  to
• 3:18
  make
• 3:18
  the
• 3:18
  business
• 3:18
  better.
• 3:19
  Yeah,
• 3:20
  those
• 3:20
  are
• 3:20
  always
• 3:20
  the
• 3:20
  best
• 3:21
  conversations,
• 3:21
  especially
• 3:21
  at
• 3:21
  the
• 3:22
  store
• 3:22
  level.
• 3:22
  You
• 3:22
  never
• 3:22
  know
• 3:22
  what
• 3:23
  answers
• 3:23
  you're
• 3:23
  gonna
• 3:23
  get.
• 3:23
  And
• 3:23
  you'll
• 3:24
  get
• 3:24
  some
• 3:24
  really
• 3:24
  candid
• 3:25
  answers
• 3:25
  if
• 3:25
  you
• 3:25
  ask
• 3:25
  the
• 3:25
  questions
• 3:26
  the
• 3:26
  right
• 3:26
  way.
• 3:26
  You
• 3:27
  need
• 3:27
  to
• 3:27
  be
• 3:27
  prepared
• 3:28
  for
• 3:28
  honest
• 3:28
  and
• 3:29
  direct
• 3:29
  feedback.
• 3:29
  Yes,
• 3:30
  you
• 3:30
  do.
• 3:30
  Our
• 3:30
  associates
• 3:31
  will
• 3:31
  give
• 3:31
  us
• 3:31
  honest
• 3:32
  and
• 3:32
  direct
• 3:32
  feedback.
• 3:32
  But
• 3:32
  that's
• 3:33
  the
• 3:33
  way.
• 3:33
  That's
• 3:33
  what
• 3:33
  I
• 3:33
  loved
• 3:33
  about
• 3:34
  working
• 3:34
  in
• 3:34
  the
• 3:34
  stores.
• 3:34
  That's
• 3:35
  right.
• 3:35
  There's
• 3:35
  no
• 3:35
  fooling
• 3:36
  around.
• 3:36
  And
• 3:36
  that's
• 3:36
  the
• 3:37
  way
• 3:37
  that
• 3:37
  you
• 3:37
  really
• 3:38
  can
• 3:38
  create
• 3:39
  transformational
• 3:40
  changes.
• 3:41
  I
• 3:41
  wanna
• 3:41
  ask
• 3:41
  you
• 3:41
  about
• 3:41
  the
• 3:42
  innovation
• 3:42
  side
• 3:42
  though
• 3:42
  too.
• 3:43
  Cause
• 3:43
  I
• 3:43
  wanna
• 3:43
  make
• 3:43
  sure
• 3:43
  I
• 3:43
  understand
• 3:44
  your
• 3:44
  role
• 3:44
  too.
• 3:44
  What
• 3:44
  type
• 3:45
  of
• 3:45
  timeline
• 3:46
  horizons
• 3:46
  are
• 3:46
  you
• 3:47
  looking
• 3:47
  at?
• 3:47
  So
• 3:47
  like.
• 3:48
  Cause
• 3:48
  there's
• 3:48
  innovation
• 3:48
  for
• 3:48
  10
• 3:49
  years,
• 3:49
  15
• 3:49
  years,
• 3:50
  3
• 3:50
  years,
• 3:50
  this
• 3:50
  year.
• 3:51
  Like,
• 3:51
  generally
• 3:52
  speaking,
• 3:52
  what
• 3:52
  type
• 3:52
  of
• 3:52
  timelines
• 3:53
  are
• 3:53
  you
• 3:53
  working
• 3:54
  towards?
• 3:54
  Yes.
• 3:55
  Yes.
• 3:55
  All
• 3:55
  of
• 3:55
  it.
• 3:56
  All
• 3:56
  of
• 3:56
  it.
• 3:56
  Is
• 3:56
  that
• 3:56
  true?
• 3:57
  All
• 3:57
  of
• 3:57
  those,
• 3:57
  yes.
• 3:58
  So
• 3:58
  there
• 3:58
  are
• 3:58
  things
• 3:59
  that
• 3:59
  we're
• 3:59
  working
• 3:59
  on
• 4:00
  that
• 4:00
  are
• 4:00
  going
• 4:01
  to
• 4:01
  be
• 4:02
  fairly
• 4:03
  fast,
• 4:03
  let's
• 4:04
  call
• 4:04
  it
• 4:04
  a
• 4:04
  quarter,
• 4:05
  maybe
• 4:05
  two
• 4:05
  quarters,
• 4:06
  that
• 4:06
  we
• 4:06
  are
• 4:06
  rapidly
• 4:07
  prototyping,
• 4:08
  trying
• 4:08
  to
• 4:08
  get
• 4:08
  it
• 4:09
  out
• 4:09
  for
• 4:09
  our
• 4:10
  field
• 4:10
  associates
• 4:11
  to
• 4:11
  be
• 4:11
  able
• 4:12
  to
• 4:12
  use
• 4:13
  work,
• 4:14
  kick
• 4:14
  the
• 4:14
  tires
• 4:15
  on,
• 4:15
  give
• 4:15
  us
• 4:15
  feedback.
• 4:16
  And
• 4:16
  then
• 4:16
  there
• 4:17
  are
• 4:17
  things
• 4:17
  that
• 4:17
  we're
• 4:17
  working
• 4:18
  on
• 4:18
  that's
• 4:18
  probably
• 4:18
  going
• 4:19
  to
• 4:19
  be
• 4:19
  10
• 4:20
  years
• 4:20
  out.
• 4:20
  Okay,
• 4:21
  so.
• 4:21
  And
• 4:21
  there's
• 4:22
  everything
• 4:22
  in
• 4:22
  between.
• 4:23
  A
• 4:23
  lot
• 4:23
  of
• 4:23
  times
• 4:23
  though,
• 4:24
  it
• 4:24
  just.
• 4:24
  First
• 4:24
  of
• 4:24
  all,
• 4:25
  it
• 4:25
  depends
• 4:25
  on
• 4:25
  where
• 4:25
  the
• 4:25
  tech
• 4:26
  is
• 4:26
  and
• 4:26
  you
• 4:26
  know,
• 4:27
  where's
• 4:27
  the
• 4:27
  software?
• 4:29
  And
• 4:29
  are
• 4:30
  the
• 4:30
  people
• 4:30
  that
• 4:30
  we're
• 4:31
  either
• 4:31
  developing
• 4:31
  it
• 4:32
  with
• 4:32
  or
• 4:32
  developing
• 4:33
  it
• 4:33
  internally,
• 4:33
  are
• 4:33
  they
• 4:34
  ready
• 4:34
  to
• 4:34
  scale?
• 4:35
  But
• 4:35
  we
• 4:36
  were
• 4:36
  the
• 4:37
  whole
• 4:37
  range
• 4:37
  of
• 4:37
  timelines.
• 4:38
  So
• 4:38
  one
• 4:38
  more
• 4:39
  follow
• 4:39
  up
• 4:39
  question
• 4:39
  too,
• 4:39
  because
• 4:39
  I
• 4:39
  think
• 4:40
  it's
• 4:40
  really
• 4:40
  interesting,
• 4:40
  especially
• 4:41
  for
• 4:41
  our
• 4:41
  audience
• 4:41
  of
• 4:42
  retail
• 4:42
  executives
• 4:42
  too,
• 4:42
  to
• 4:42
  understand
• 4:43
  just
• 4:43
  how
• 4:44
  you
• 4:44
  guys
• 4:44
  work.
• 4:44
  So
• 4:44
  is
• 4:45
  your
• 4:45
  connection
• 4:45
  point
• 4:45
  mainly
• 4:46
  with
• 4:46
  the
• 4:46
  product
• 4:46
  teams
• 4:47
  then
• 4:47
  particularly
• 4:47
  inside
• 4:48
  the
• 4:48
  organization
• 4:48
  or
• 4:49
  who
• 4:49
  do
• 4:49
  you
• 4:49
  mostly
• 4:49
  connect
• 4:49
  with
• 4:50
  to
• 4:50
  help
• 4:50
  them
• 4:50
  with
• 4:51
  their
• 4:51
  jobs?
• 4:51
  So
• 4:51
  we
• 4:52
  operate
• 4:52
  in
• 4:52
  a
• 4:52
  four
• 4:52
  in
• 4:52
  a
• 4:53
  box
• 4:53
  model.
• 4:54
  So
• 4:54
  my
• 4:54
  team
• 4:54
  would
• 4:54
  represent
• 4:55
  the
• 4:55
  business
• 4:55
  and
• 4:56
  so
• 4:56
  we
• 4:56
  would
• 4:56
  be
• 4:56
  building
• 4:57
  use
• 4:57
  cases
• 4:57
  based
• 4:58
  on
• 4:58
  feedback
• 4:58
  and
• 4:59
  data
• 4:59
  that
• 4:59
  we're
• 4:59
  getting
• 4:59
  from
• 5:00
  the
• 5:00
  field.
• 5:00
  And
• 5:00
  then
• 5:01
  we're
• 5:01
  working
• 5:02
  with
• 5:02
  tech,
• 5:03
  our
• 5:03
  engineers,
• 5:04
  we're
• 5:04
  working
• 5:04
  with
• 5:05
  product
• 5:05
  and.
• 5:06
  And
• 5:06
  then
• 5:06
  the
• 5:06
  other
• 5:06
  really
• 5:07
  important
• 5:07
  team
• 5:07
  that
• 5:07
  we're
• 5:08
  working
• 5:08
  with
• 5:08
  is
• 5:08
  human
• 5:09
  centered
• 5:09
  design.
• 5:10
  So
• 5:10
  really
• 5:10
  thinking
• 5:11
  about
• 5:11
  it
• 5:11
  from
• 5:11
  the
• 5:11
  end
• 5:12
  user
• 5:12
  and
• 5:12
  is
• 5:13
  what
• 5:13
  we're
• 5:13
  developing,
• 5:14
  is
• 5:14
  it
• 5:15
  going
• 5:15
  to
• 5:15
  work
• 5:15
  and
• 5:15
  is
• 5:15
  it
• 5:15
  going
• 5:16
  to
• 5:16
  be
• 5:16
  simple?
• 5:17
  And
• 5:17
  I
• 5:17
  don't
• 5:17
  need
• 5:18
  owner's
• 5:19
  manual
• 5:20
  this
• 5:20
  big
• 5:20
  to
• 5:20
  be
• 5:20
  able
• 5:20
  to
• 5:21
  for
• 5:21
  our
• 5:21
  associates
• 5:22
  to
• 5:22
  figure
• 5:22
  out
• 5:22
  what's
• 5:22
  going
• 5:22
  on
• 5:23
  or
• 5:23
  our
• 5:23
  managers.
• 5:24
  So
• 5:24
  the
• 5:25
  human
• 5:25
  centered
• 5:25
  design
• 5:26
  is
• 5:26
  a
• 5:26
  great
• 5:26
  team
• 5:26
  and
• 5:27
  we
• 5:27
  rely
• 5:27
  on
• 5:27
  them
• 5:28
  heavily.
• 5:28
  Great.
• 5:29
  Okay.
• 5:30
  Based
• 5:30
  on
• 5:30
  all
• 5:30
  those
• 5:31
  things
• 5:31
  you
• 5:31
  were
• 5:31
  just
• 5:31
  talking
• 5:31
  about,
• 5:32
  Greg,
• 5:33
  the
• 5:33
  things
• 5:34
  that
• 5:34
  you
• 5:34
  rolled
• 5:34
  out
• 5:34
  in
• 5:35
  a
• 5:35
  quarter,
• 5:35
  things
• 5:36
  that
• 5:36
  you're
• 5:36
  looking
• 5:36
  at,
• 5:36
  you
• 5:37
  know,
• 5:37
  from
• 5:37
  the
• 5:38
  last
• 5:38
  year,
• 5:38
  we'll
• 5:39
  say,
• 5:39
  what
• 5:39
  are
• 5:40
  you
• 5:40
  most
• 5:40
  proud
• 5:41
  of
• 5:41
  that
• 5:41
  you
• 5:41
  and
• 5:41
  your
• 5:41
  team
• 5:42
  tested,
• 5:43
  put
• 5:43
  into
• 5:44
  market
• 5:44
  or
• 5:45
  accomplished
• 5:45
  in
• 5:45
  the
• 5:45
  last
• 5:46
  year?
• 5:46
  So
• 5:47
  we
• 5:47
  have
• 5:47
  a,
• 5:47
  we
• 5:48
  have
• 5:48
  a
• 5:48
  platform
• 5:48
  that
• 5:49
  we
• 5:49
  call
• 5:49
  Vispic.
• 5:50
  So
• 5:51
  Vispic
• 5:51
  sets,
• 5:52
  Vispic
• 5:53
  sets
• 5:53
  on
• 5:55
  an
• 5:56
  app
• 5:56
  application
• 5:57
  that
• 5:57
  we
• 5:57
  have
• 5:57
  called
• 5:57
  me
• 5:58
  at
• 5:58
  Walmart.
• 5:59
  So
• 5:59
  all
• 5:59
  of
• 5:59
  our
• 5:59
  associates
• 6:00
  have
• 6:00
  access
• 6:00
  to
• 6:01
  this
• 6:01
  via
• 6:01
  device
• 6:02
  that
• 6:02
  we
• 6:02
  provide,
• 6:02
  a
• 6:03
  phone
• 6:03
  that
• 6:03
  we
• 6:03
  provide
• 6:04
  for
• 6:04
  our
• 6:04
  associates.
• 6:04
  They
• 6:05
  can
• 6:05
  also
• 6:05
  use
• 6:05
  it
• 6:06
  on
• 6:06
  their
• 6:06
  personal
• 6:06
  device
• 6:07
  through
• 6:07
  byod.
• 6:08
  But
• 6:08
  most
• 6:08
  of
• 6:08
  them
• 6:09
  opt
• 6:09
  in
• 6:09
  for
• 6:09
  a
• 6:09
  phone.
• 6:10
  And
• 6:10
  so
• 6:11
  with
• 6:12
  Vispic,
• 6:12
  this
• 6:13
  platform,
• 6:13
  it's
• 6:13
  basically
• 6:14
  an
• 6:14
  inventory
• 6:15
  location
• 6:16
  program.
• 6:17
  So
• 6:17
  using
• 6:17
  computer
• 6:18
  vision,
• 6:18
  we
• 6:18
  can
• 6:19
  go
• 6:19
  into
• 6:19
  a
• 6:19
  back
• 6:19
  room,
• 6:20
  we
• 6:20
  can
• 6:20
  go
• 6:20
  onto
• 6:21
  the
• 6:21
  sales
• 6:21
  floor
• 6:21
  and
• 6:22
  we
• 6:22
  can
• 6:22
  identify
• 6:23
  oldest
• 6:23
  problem
• 6:24
  and
• 6:24
  in
• 6:24
  retail,
• 6:25
  what
• 6:25
  do
• 6:25
  we
• 6:25
  own
• 6:26
  and
• 6:26
  where
• 6:26
  is
• 6:26
  it?
• 6:27
  And
• 6:27
  so
• 6:27
  in
• 6:27
  doing
• 6:27
  that
• 6:28
  it
• 6:28
  gives
• 6:28
  us
• 6:28
  a
• 6:28
  massive
• 6:29
  amount
• 6:29
  of
• 6:29
  data
• 6:29
  and
• 6:30
  signals.
• 6:30
  So
• 6:31
  one
• 6:31
  of
• 6:31
  the
• 6:31
  things
• 6:31
  we
• 6:32
  did,
• 6:32
  and
• 6:32
  this
• 6:32
  was
• 6:32
  something,
• 6:33
  if
• 6:33
  you
• 6:33
  want
• 6:33
  to
• 6:34
  talk
• 6:34
  about
• 6:34
  quarter,
• 6:35
  two
• 6:35
  quarters
• 6:35
  worth
• 6:36
  of
• 6:37
  implementation,
• 6:38
  we
• 6:38
  took,
• 6:39
  we
• 6:39
  know
• 6:39
  sometimes
• 6:40
  we
• 6:40
  have
• 6:40
  some
• 6:40
  deleted
• 6:41
  merchandise
• 6:42
  on
• 6:42
  top
• 6:42
  stock.
• 6:44
  Some
• 6:44
  stores
• 6:44
  call
• 6:44
  them
• 6:45
  Risers.
• 6:45
  Risers,
• 6:45
  yeah.
• 6:46
  We
• 6:46
  also
• 6:47
  knew
• 6:47
  we
• 6:47
  had
• 6:47
  some
• 6:47
  clearance
• 6:48
  up
• 6:48
  there.
• 6:48
  So
• 6:48
  we
• 6:49
  created
• 6:49
  filters
• 6:50
  within
• 6:50
  Vizpic.
• 6:51
  So
• 6:51
  if
• 6:51
  an
• 6:51
  associate
• 6:52
  is
• 6:52
  working
• 6:52
  all
• 6:53
  they
• 6:53
  Would
• 6:53
  have
• 6:53
  to
• 6:53
  do
• 6:53
  is
• 6:54
  take
• 6:54
  their
• 6:54
  phone
• 6:55
  out
• 6:55
  and
• 6:55
  just
• 6:55
  hold
• 6:55
  it
• 6:56
  up
• 6:56
  and
• 6:56
  it
• 6:56
  would
• 6:56
  identify.
• 6:57
  This
• 6:58
  is
• 6:58
  on
• 6:58
  clearance.
• 6:59
  This
• 6:59
  is
• 6:59
  on.
• 6:59
  This
• 6:59
  is
• 7:00
  deleted.
• 7:00
  We
• 7:00
  need
• 7:00
  to
• 7:01
  work
• 7:01
  it
• 7:01
  down.
• 7:02
  Could
• 7:02
  be
• 7:02
  on
• 7:02
  rollback
• 7:03
  and
• 7:03
  we
• 7:03
  want
• 7:03
  to
• 7:03
  make
• 7:03
  sure
• 7:04
  that
• 7:04
  we're
• 7:04
  showing
• 7:04
  the
• 7:04
  value
• 7:05
  on
• 7:05
  the
• 7:05
  side
• 7:05
  counter.
• 7:06
  Yeah,
• 7:06
  so
• 7:07
  that
• 7:07
  was,
• 7:07
  that
• 7:07
  was
• 7:07
  a
• 7:07
  really
• 7:08
  fun
• 7:08
  one.
• 7:09
  Just,
• 7:10
  just
• 7:11
  a
• 7:11
  little
• 7:11
  factoid.
• 7:12
  Last
• 7:13
  year
• 7:14
  we
• 7:15
  viz
• 7:15
  picked
• 7:16
  one
• 7:17
  point,
• 7:17
  almost
• 7:18
  1.5
• 7:18
  billion
• 7:19
  billion
• 7:19
  items
• 7:20
  from
• 7:20
  the
• 7:20
  back
• 7:21
  room
• 7:21
  to
• 7:21
  the
• 7:22
  sales
• 7:22
  floor.
• 7:23
  That
• 7:23
  would
• 7:23
  have.
• 7:23
  What
• 7:24
  would
• 7:24
  have
• 7:24
  happened?
• 7:25
  Those
• 7:25
  items
• 7:25
  would
• 7:25
  have
• 7:26
  what?
• 7:26
  Well,
• 7:27
  30
• 7:27
  years
• 7:27
  ago
• 7:28
  when
• 7:28
  I
• 7:28
  started
• 7:28
  94,
• 7:29
  I
• 7:29
  would
• 7:29
  have
• 7:30
  taken
• 7:30
  a
• 7:30
  piece
• 7:30
  of
• 7:30
  paper
• 7:31
  and
• 7:31
  a
• 7:31
  little.
• 7:32
  I.
• 7:33
  I
• 7:33
  know.
• 7:33
  Thanks,
• 7:34
  thanks.
• 7:35
  Thanks
• 7:35
  for
• 7:35
  telling
• 7:36
  me.
• 7:36
  So
• 7:37
  I
• 7:37
  would
• 7:37
  have
• 7:37
  taken
• 7:37
  a
• 7:38
  piece
• 7:38
  of
• 7:38
  cardboard
• 7:38
  and
• 7:39
  a
• 7:39
  marker
• 7:39
  and
• 7:39
  I
• 7:39
  would
• 7:39
  have
• 7:40
  went
• 7:40
  to
• 7:40
  the
• 7:40
  sales
• 7:40
  floor
• 7:40
  and
• 7:41
  I
• 7:41
  would
• 7:41
  have
• 7:41
  written
• 7:41
  down
• 7:41
  what
• 7:42
  I
• 7:42
  need
• 7:42
  and
• 7:42
  then
• 7:42
  I
• 7:43
  would
• 7:43
  have
• 7:43
  walked
• 7:43
  to
• 7:43
  the
• 7:43
  back
• 7:44
  room
• 7:44
  and
• 7:44
  looked
• 7:45
  for
• 7:46
  hours
• 7:46
  to
• 7:46
  try
• 7:46
  to
• 7:47
  find
• 7:47
  it.
• 7:47
  Now
• 7:48
  we
• 7:48
  can,
• 7:48
  we
• 7:49
  already
• 7:49
  know
• 7:49
  what's
• 7:49
  on
• 7:50
  the
• 7:50
  floor
• 7:50
  and
• 7:50
  what's
• 7:50
  in
• 7:50
  the
• 7:51
  back
• 7:51
  room
• 7:51
  so
• 7:51
  we
• 7:51
  can
• 7:52
  send
• 7:52
  that
• 7:52
  information
• 7:52
  to
• 7:53
  our
• 7:53
  associates.
• 7:54
  And
• 7:54
  so
• 7:54
  think
• 7:54
  of
• 7:55
  all
• 7:55
  the
• 7:55
  time
• 7:56
  that
• 7:56
  our
• 7:56
  associates
• 7:56
  are
• 7:57
  saving
• 7:57
  instead
• 7:57
  of
• 7:57
  walking
• 7:58
  back
• 7:58
  and
• 7:58
  forth
• 7:59
  that
• 7:59
  they
• 8:00
  can
• 8:00
  get
• 8:00
  what
• 8:00
  the
• 8:00
  customer
• 8:01
  needs
• 8:01
  from
• 8:02
  the
• 8:02
  back
• 8:02
  of
• 8:02
  house
• 8:03
  to
• 8:03
  the
• 8:03
  sales
• 8:03
  floor
• 8:04
  so
• 8:04
  that
• 8:04
  they
• 8:04
  can
• 8:04
  make
• 8:04
  sure
• 8:04
  our
• 8:05
  customers
• 8:05
  are
• 8:05
  taken
• 8:05
  care
• 8:05
  of.
• 8:06
  That's
• 8:07
  a
• 8:07
  huge,
• 8:07
  huge
• 8:08
  time
• 8:08
  saving
• 8:10
  for
• 8:10
  our
• 8:11
  associates.
• 8:11
  Time
• 8:11
  saver
• 8:12
  and
• 8:12
  margin
• 8:12
  saver
• 8:12
  too
• 8:12
  at.
• 8:13
  The
• 8:13
  end
• 8:13
  of
• 8:13
  the
• 8:13
  day.
• 8:13
  Right.
• 8:14
  All
• 8:14
  right.
• 8:14
  So
• 8:14
  I
• 8:14
  was
• 8:15
  sleuthing
• 8:15
  your
• 8:15
  LinkedIn
• 8:16
  profile.
• 8:16
  Yeah,
• 8:17
  sleuthing
• 8:17
  it.
• 8:17
  Oh,
• 8:18
  wow.
• 8:18
  And
• 8:18
  I
• 8:19
  uncovered
• 8:19
  this
• 8:19
  one,
• 8:19
  this
• 8:20
  one
• 8:20
  line
• 8:21
  in
• 8:21
  your
• 8:21
  job
• 8:21
  description.
• 8:22
  Actually,
• 8:22
  I
• 8:22
  think
• 8:22
  you
• 8:22
  said
• 8:23
  that
• 8:23
  you
• 8:23
  are
• 8:24
  very
• 8:24
  keen
• 8:25
  on
• 8:25
  understanding
• 8:26
  the
• 8:26
  measurements
• 8:27
  that
• 8:27
  come
• 8:27
  that
• 8:28
  are
• 8:28
  involved
• 8:28
  with
• 8:28
  measuring
• 8:29
  the
• 8:29
  success
• 8:30
  of
• 8:30
  innovation
• 8:30
  and
• 8:31
  transformation.
• 8:31
  So
• 8:32
  how
• 8:32
  do
• 8:32
  you
• 8:33
  successfully
• 8:33
  measure
• 8:34
  the
• 8:34
  impact
• 8:34
  of
• 8:34
  your
• 8:35
  efforts?
• 8:36
  Love
• 8:36
  the
• 8:36
  question.
• 8:38
  What
• 8:38
  gets
• 8:38
  measured
• 8:39
  gets
• 8:39
  done.
• 8:40
  You
• 8:40
  may
• 8:40
  have
• 8:40
  heard
• 8:40
  that.
• 8:41
  So
• 8:41
  when
• 8:41
  we're
• 8:41
  developing
• 8:42
  a
• 8:42
  use
• 8:42
  case,
• 8:43
  we
• 8:43
  would
• 8:43
  work
• 8:43
  with
• 8:44
  our
• 8:44
  field
• 8:45
  operations
• 8:46
  team
• 8:46
  and
• 8:46
  we
• 8:46
  would
• 8:47
  make
• 8:47
  sure
• 8:47
  that
• 8:48
  we
• 8:48
  have
• 8:48
  been
• 8:48
  very
• 8:49
  deliberate
• 8:49
  and
• 8:50
  clear
• 8:50
  on
• 8:51
  what
• 8:51
  those
• 8:51
  KPIs
• 8:52
  are
• 8:52
  going
• 8:52
  to
• 8:52
  be
• 8:53
  for
• 8:53
  that
• 8:55
  product
• 8:55
  that
• 8:56
  we're
• 8:56
  developing.
• 8:57
  Typically
• 8:59
  there's
• 9:00
  going
• 9:00
  to
• 9:00
  be
• 9:00
  a
• 9:00
  bit
• 9:01
  of
• 9:01
  associate
• 9:02
  nps.
• 9:03
  How
• 9:03
  do
• 9:03
  they
• 9:03
  feel
• 9:03
  about
• 9:04
  the
• 9:04
  product
• 9:04
  we're
• 9:04
  developing?
• 9:05
  Customer
• 9:06
  nps.
• 9:07
  You
• 9:07
  know,
• 9:07
  in
• 9:07
  order
• 9:07
  to
• 9:08
  have
• 9:08
  happy
• 9:08
  customers,
• 9:08
  you
• 9:09
  got
• 9:09
  to
• 9:09
  have
• 9:09
  happy
• 9:09
  associates.
• 9:10
  So
• 9:10
  when
• 9:10
  we're
• 9:10
  developing
• 9:11
  something,
• 9:11
  we
• 9:11
  want
• 9:12
  to
• 9:12
  make
• 9:12
  sure
• 9:12
  that
• 9:13
  our
• 9:13
  associates
• 9:13
  like
• 9:14
  it.
• 9:14
  So
• 9:14
  we
• 9:14
  will
• 9:14
  be
• 9:14
  grading
• 9:15
  ourself
• 9:16
  on
• 9:16
  that.
• 9:17
  And
• 9:17
  then
• 9:17
  we're
• 9:17
  also
• 9:18
  looking
• 9:18
  at
• 9:18
  other
• 9:18
  operational
• 9:19
  metrics
• 9:19
  that
• 9:19
  we
• 9:20
  would
• 9:20
  put
• 9:20
  in
• 9:20
  there.
• 9:21
  The
• 9:21
  process
• 9:22
  that
• 9:22
  we
• 9:22
  go
• 9:23
  through,
• 9:23
  we
• 9:24
  Test
• 9:24
  all
• 9:24
  of
• 9:24
  our
• 9:24
  innovation
• 9:25
  in
• 9:26
  Dallas,
• 9:26
  Texas.
• 9:26
  Okay.
• 9:27
  Dallas
• 9:27
  represents
• 9:28
  a
• 9:28
  majority.
• 9:29
  We
• 9:29
  can.
• 9:30
  We
• 9:30
  can
• 9:30
  carve
• 9:30
  Dallas
• 9:31
  up
• 9:31
  to
• 9:31
  represent
• 9:32
  a
• 9:32
  majority
• 9:33
  of
• 9:33
  CBSAs
• 9:34
  that
• 9:34
  we
• 9:34
  operate
• 9:34
  in,
• 9:35
  depending
• 9:35
  on
• 9:35
  the
• 9:36
  stores
• 9:36
  that
• 9:36
  we
• 9:36
  pick
• 9:37
  to
• 9:37
  test.
• 9:37
  So
• 9:37
  we
• 9:38
  test
• 9:38
  everything
• 9:38
  in
• 9:38
  Dallas
• 9:39
  and
• 9:39
  it
• 9:39
  has
• 9:40
  to
• 9:40
  be
• 9:40
  operator
• 9:41
  approved
• 9:42
  before
• 9:43
  we
• 9:43
  scale.
• 9:44
  Okay.
• 9:44
  So
• 9:45
  that's
• 9:46
  Dallas's
• 9:46
  50.
• 9:47
  Let's
• 9:47
  call
• 9:47
  it
• 9:48
  50
• 9:48
  to
• 9:48
  100
• 9:48
  stores
• 9:49
  in
• 9:49
  that
• 9:49
  region.
• 9:50
  We
• 9:50
  would
• 9:50
  go
• 9:51
  to
• 9:51
  Dallas,
• 9:51
  we
• 9:51
  would
• 9:51
  go
• 9:52
  to
• 9:52
  that
• 9:52
  region,
• 9:52
  and
• 9:53
  then
• 9:53
  we
• 9:53
  would
• 9:53
  pause
• 9:54
  to
• 9:54
  make
• 9:55
  sure
• 9:55
  that
• 9:56
  we're
• 9:56
  getting
• 9:57
  what
• 9:57
  we've
• 9:57
  said
• 9:57
  we
• 9:57
  were
• 9:58
  going
• 9:58
  to
• 9:58
  get
• 9:58
  as
• 9:59
  a.
• 9:59
  As
• 9:59
  a
• 10:00
  series
• 10:00
  of
• 10:00
  results.
• 10:02
  After
• 10:02
  that,
• 10:03
  then
• 10:03
  we
• 10:03
  would
• 10:03
  go
• 10:04
  to
• 10:04
  one
• 10:04
  market
• 10:05
  in
• 10:05
  every
• 10:06
  region,
• 10:06
  which
• 10:06
  would
• 10:06
  be
• 10:07
  about
• 10:07
  500
• 10:07
  stores.
• 10:08
  Okay.
• 10:08
  And
• 10:08
  you
• 10:09
  have
• 10:09
  to
• 10:09
  get
• 10:09
  to
• 10:09
  about
• 10:09
  500
• 10:10
  stores
• 10:10
  in
• 10:10
  our
• 10:10
  business
• 10:11
  to
• 10:11
  pick
• 10:11
  up
• 10:11
  all
• 10:11
  the
• 10:12
  edge
• 10:12
  cases,
• 10:12
  so.
• 10:13
  Got
• 10:13
  it.
• 10:13
  So
• 10:13
  that's
• 10:13
  a
• 10:13
  very.
• 10:14
  That's
• 10:14
  a
• 10:14
  really
• 10:14
  interesting.
• 10:14
  So
• 10:14
  it's
• 10:15
  a
• 10:15
  very
• 10:15
  rote
• 10:15
  process.
• 10:15
  You're
• 10:15
  basically
• 10:16
  putting
• 10:16
  all
• 10:16
  your
• 10:16
  testing
• 10:16
  through
• 10:17
  one
• 10:17
  location,
• 10:18
  and
• 10:18
  then
• 10:19
  whether
• 10:19
  it's
• 10:19
  successful
• 10:19
  there
• 10:20
  determines
• 10:20
  where
• 10:20
  it
• 10:20
  goes
• 10:21
  next
• 10:21
  as
• 10:21
  part
• 10:21
  of
• 10:22
  the
• 10:22
  process.
• 10:22
  Correct.
• 10:22
  That's
• 10:23
  really
• 10:23
  interesting.
• 10:23
  One
• 10:23
  thing
• 10:23
  you
• 10:24
  didn't
• 10:24
  mention
• 10:24
  was
• 10:24
  roi.
• 10:25
  At
• 10:25
  what
• 10:25
  point
• 10:26
  in
• 10:26
  the
• 10:26
  process
• 10:26
  does
• 10:26
  ROI
• 10:27
  come
• 10:27
  into
• 10:27
  the
• 10:28
  conversation?
• 10:28
  I
• 10:28
  know
• 10:29
  that's
• 10:29
  always
• 10:29
  a
• 10:29
  tricky
• 10:29
  question.
• 10:31
  I
• 10:31
  think
• 10:32
  you
• 10:32
  know
• 10:32
  us
• 10:32
  pretty
• 10:32
  well.
• 10:33
  ROI
• 10:33
  is
• 10:33
  always
• 10:35
  as
• 10:35
  part
• 10:35
  of
• 10:36
  the
• 10:36
  conversation.
• 10:36
  Is
• 10:36
  it?
• 10:37
  But
• 10:37
  it
• 10:37
  is
• 10:38
  early,
• 10:38
  early
• 10:38
  stages.
• 10:39
  Well,
• 10:39
  I
• 10:39
  mean,
• 10:40
  we
• 10:40
  have
• 10:40
  to
• 10:40
  have
• 10:40
  a
• 10:40
  business
• 10:41
  case
• 10:41
  before
• 10:41
  we're
• 10:42
  going
• 10:42
  to.
• 10:43
  Before
• 10:43
  we're
• 10:43
  going
• 10:43
  to
• 10:43
  invest.
• 10:44
  But
• 10:44
  now
• 10:45
  ROI
• 10:46
  by
• 10:46
  itself
• 10:47
  is
• 10:47
  not
• 10:47
  why
• 10:47
  we're
• 10:47
  doing
• 10:48
  it.
• 10:48
  We
• 10:48
  start
• 10:48
  with
• 10:48
  customer
• 10:49
  experience
• 10:49
  and
• 10:49
  associate
• 10:50
  experience.
• 10:51
  If
• 10:51
  you
• 10:51
  get
• 10:51
  those
• 10:52
  right,
• 10:52
  you
• 10:52
  can
• 10:52
  build
• 10:53
  a
• 10:53
  business
• 10:53
  case
• 10:54
  that
• 10:54
  is
• 10:54
  going
• 10:54
  to
• 10:54
  deliver
• 10:55
  a
• 10:55
  return
• 10:56
  for
• 10:57
  and
• 10:57
  you.
• 10:57
  Can
• 10:57
  test
• 10:58
  the
• 10:58
  business
• 10:58
  case
• 10:58
  to
• 10:58
  see
• 10:59
  what
• 10:59
  the
• 10:59
  ROI
• 10:59
  could
• 10:59
  be.
• 11:00
  Right.
• 11:00
  I
• 11:00
  imagine
• 11:00
  you
• 11:01
  have
• 11:01
  the
• 11:01
  latitude
• 11:01
  to
• 11:01
  do
• 11:02
  that
• 11:02
  as
• 11:02
  well.
• 11:02
  Absolutely.
• 11:03
  Yeah.
• 11:03
  Okay.
• 11:03
  Absolutely.
• 11:04
  That's
• 11:04
  what.
• 11:04
  That's
• 11:05
  what.
• 11:05
  As
• 11:05
  we
• 11:05
  go
• 11:05
  through
• 11:05
  this
• 11:06
  process,
• 11:06
  that's
• 11:06
  what
• 11:06
  we're
• 11:06
  wanting
• 11:07
  to
• 11:07
  find
• 11:07
  out.
• 11:07
  Right.
• 11:08
  Greg,
• 11:09
  you're
• 11:10
  going
• 11:10
  to
• 11:10
  be
• 11:10
  on
• 11:10
  stage
• 11:11
  here
• 11:11
  at
• 11:11
  nrf.
• 11:12
  I
• 11:12
  am.
• 11:13
  What
• 11:13
  are
• 11:13
  you
• 11:13
  going
• 11:13
  to
• 11:13
  be
• 11:13
  talking
• 11:14
  about?
• 11:15
  I
• 11:15
  hope
• 11:15
  some
• 11:16
  of
• 11:16
  the
• 11:16
  things
• 11:16
  that
• 11:16
  you
• 11:16
  share
• 11:16
  with
• 11:17
  our
• 11:17
  audience.
• 11:17
  But
• 11:17
  what
• 11:18
  are
• 11:18
  you
• 11:18
  going
• 11:18
  to
• 11:18
  be
• 11:18
  talking
• 11:18
  about
• 11:19
  specifically
• 11:19
  during
• 11:19
  that
• 11:20
  session
• 11:20
  and
• 11:20
  what
• 11:21
  are
• 11:21
  you
• 11:21
  kind
• 11:21
  of
• 11:21
  looking
• 11:21
  for
• 11:21
  the
• 11:22
  audience
• 11:22
  to.
• 11:22
  To
• 11:22
  take
• 11:22
  away
• 11:22
  from
• 11:23
  it?
• 11:23
  The
• 11:24
  big.
• 11:25
  Hopefully.
• 11:25
  I
• 11:25
  don't
• 11:25
  want
• 11:26
  to
• 11:26
  give
• 11:26
  too
• 11:26
  much
• 11:26
  away,
• 11:27
  so
• 11:27
  I
• 11:27
  want
• 11:27
  you
• 11:27
  to
• 11:27
  tune
• 11:28
  in
• 11:28
  and
• 11:28
  watch
• 11:29
  it
• 11:29
  live.
• 11:29
  Whenever
• 11:30
  we're
• 11:30
  doing
• 11:30
  it,
• 11:31
  it's
• 11:31
  going
• 11:31
  to
• 11:31
  be
• 11:31
  a
• 11:31
  great.
• 11:32
  We're
• 11:32
  with
• 11:32
  the
• 11:33
  NCR
• 11:33
  group
• 11:33
  and
• 11:34
  so
• 11:34
  we're
• 11:34
  excited.
• 11:34
  We're
• 11:35
  Excited.
• 11:35
  And
• 11:35
  Wendy's
• 11:36
  is
• 11:36
  going
• 11:36
  to
• 11:36
  be
• 11:36
  with
• 11:36
  us,
• 11:37
  that
• 11:37
  team.
• 11:37
  So
• 11:37
  we're
• 11:38
  super
• 11:38
  excited
• 11:38
  about
• 11:38
  it.
• 11:39
  And
• 11:39
  the
• 11:39
  conversation,
• 11:40
  the
• 11:41
  big
• 11:41
  conversation
• 11:41
  is
• 11:42
  how
• 11:42
  are
• 11:42
  we
• 11:42
  leaning
• 11:42
  into
• 11:43
  generative
• 11:43
  AI?
• 11:44
  AI,
• 11:44
  large
• 11:45
  language
• 11:46
  models.
• 11:46
  We've
• 11:47
  just
• 11:47
  recently
• 11:48
  started
• 11:49
  testing
• 11:50
  this
• 11:50
  last
• 11:50
  year
• 11:51
  a
• 11:51
  program
• 11:52
  using
• 11:52
  AI
• 11:52
  and
• 11:53
  generative
• 11:53
  AI
• 11:54
  called
• 11:54
  Sidekick.
• 11:54
  Okay.
• 11:55
  So
• 11:55
  what
• 11:56
  we
• 11:56
  want
• 11:56
  to
• 11:56
  make
• 11:56
  sure
• 11:57
  that
• 11:57
  we're
• 11:57
  doing
• 11:57
  is
• 11:57
  using
• 11:58
  all
• 11:58
  of
• 11:58
  the
• 11:58
  data
• 11:59
  that
• 11:59
  we
• 11:59
  have
• 11:59
  with
• 12:00
  inside
• 12:00
  of
• 12:00
  Walmart
• 12:01
  and
• 12:01
  helping
• 12:02
  our
• 12:02
  associates
• 12:03
  with
• 12:03
  what
• 12:03
  the
• 12:04
  next
• 12:04
  best
• 12:04
  activity
• 12:05
  or
• 12:05
  action
• 12:06
  is
• 12:06
  going
• 12:06
  to
• 12:06
  be.
• 12:06
  So
• 12:07
  I've
• 12:07
  been
• 12:07
  here
• 12:07
  30
• 12:08
  years,
• 12:08
  I
• 12:08
  know
• 12:08
  my
• 12:09
  way
• 12:09
  a
• 12:10
  little
• 12:10
  bit
• 12:10
  around
• 12:10
  a
• 12:10
  Walmart
• 12:11
  store,
• 12:11
  but
• 12:12
  what
• 12:12
  about
• 12:12
  someone
• 12:12
  who's
• 12:13
  been
• 12:13
  here
• 12:13
  like
• 12:13
  three
• 12:14
  months?
• 12:15
  So
• 12:15
  how
• 12:15
  do
• 12:15
  you
• 12:16
  democratize
• 12:17
  all
• 12:17
  of
• 12:17
  that
• 12:17
  learning?
• 12:18
  Always
• 12:19
  giving
• 12:19
  the
• 12:19
  associate
• 12:20
  the
• 12:20
  right
• 12:20
  to
• 12:20
  make
• 12:20
  their
• 12:21
  own
• 12:21
  decision,
• 12:22
  but
• 12:22
  giving
• 12:22
  them
• 12:23
  a
• 12:23
  little
• 12:23
  help.
• 12:23
  A
• 12:24
  sidekick,
• 12:24
  if
• 12:24
  you
• 12:24
  will,
• 12:25
  to
• 12:25
  be
• 12:25
  able
• 12:25
  to
• 12:25
  help
• 12:26
  along
• 12:26
  the
• 12:26
  way.
• 12:27
  And
• 12:28
  what
• 12:28
  do
• 12:28
  you
• 12:28
  think
• 12:28
  is
• 12:28
  going
• 12:29
  to
• 12:29
  be
• 12:29
  most
• 12:29
  important
• 12:30
  about
• 12:30
  rolling
• 12:31
  out
• 12:31
  that
• 12:31
  technology,
• 12:33
  especially
• 12:33
  given
• 12:34
  how
• 12:34
  connected
• 12:35
  your
• 12:35
  team
• 12:35
  is
• 12:35
  to
• 12:36
  the
• 12:36
  associates
• 12:37
  and
• 12:37
  testing?
• 12:38
  Is
• 12:38
  that
• 12:38
  something
• 12:38
  that
• 12:38
  you're
• 12:39
  going
• 12:39
  to
• 12:39
  be
• 12:39
  kind
• 12:39
  of
• 12:39
  following
• 12:40
  the
• 12:40
  same
• 12:40
  approach
• 12:41
  where
• 12:41
  you
• 12:41
  are
• 12:41
  going
• 12:41
  in,
• 12:42
  you're
• 12:42
  talking
• 12:42
  to
• 12:42
  them
• 12:43
  like,
• 12:43
  you
• 12:43
  have
• 12:43
  this
• 12:44
  Sidekick.
• 12:44
  Have
• 12:44
  you
• 12:44
  used
• 12:45
  it?
• 12:45
  Is
• 12:45
  it
• 12:45
  working?
• 12:46
  Like,
• 12:46
  is
• 12:46
  it
• 12:46
  that
• 12:47
  kind
• 12:47
  of
• 12:47
  mentality?
• 12:48
  Or
• 12:48
  like,
• 12:49
  what
• 12:49
  advice
• 12:49
  do
• 12:50
  you
• 12:50
  have
• 12:50
  for
• 12:50
  other
• 12:50
  retailers
• 12:50
  who
• 12:51
  might
• 12:51
  be
• 12:51
  looking
• 12:51
  at
• 12:51
  something
• 12:52
  like
• 12:52
  that?
• 12:52
  So
• 12:53
  we'll
• 12:53
  certainly
• 12:53
  be
• 12:54
  working
• 12:55
  hand
• 12:55
  in
• 12:55
  hand
• 12:56
  with
• 12:56
  associates
• 12:56
  as
• 12:56
  we
• 12:57
  build
• 12:57
  the
• 12:57
  tech
• 12:57
  and
• 12:57
  getting
• 12:58
  their
• 12:58
  feedback.
• 12:59
  What's
• 12:59
  working,
• 12:59
  what's
• 13:00
  not
• 13:00
  working,
• 13:00
  what
• 13:01
  are
• 13:01
  they
• 13:01
  like?
• 13:03
  But
• 13:03
  yeah,
• 13:04
  we'll
• 13:04
  also
• 13:04
  be
• 13:04
  looking
• 13:04
  in
• 13:05
  the
• 13:05
  background
• 13:05
  to
• 13:05
  see,
• 13:05
  like,
• 13:06
  what
• 13:06
  it's
• 13:06
  teaching
• 13:06
  us.
• 13:07
  One
• 13:07
  of
• 13:07
  the
• 13:07
  things
• 13:07
  that
• 13:07
  we're
• 13:08
  not
• 13:08
  doing,
• 13:08
  though,
• 13:08
  is
• 13:08
  creating
• 13:09
  any
• 13:09
  type
• 13:09
  of
• 13:09
  reporting.
• 13:10
  Okay,
• 13:11
  so
• 13:11
  we
• 13:11
  don't
• 13:11
  want
• 13:11
  any
• 13:11
  reporting
• 13:12
  because
• 13:12
  what
• 13:13
  I
• 13:13
  don't
• 13:13
  want
• 13:13
  to
• 13:13
  have
• 13:13
  happen,
• 13:14
  what
• 13:14
  the
• 13:14
  team
• 13:14
  doesn't
• 13:15
  want
• 13:15
  to
• 13:15
  have
• 13:15
  happen,
• 13:16
  is
• 13:16
  that
• 13:16
  we
• 13:16
  start
• 13:16
  to
• 13:16
  get
• 13:17
  false
• 13:17
  positives
• 13:18
  and
• 13:18
  then
• 13:18
  we're
• 13:19
  training
• 13:19
  algos
• 13:20
  on
• 13:20
  bad
• 13:21
  data.
• 13:21
  So
• 13:22
  what
• 13:22
  we
• 13:22
  say
• 13:22
  is
• 13:22
  like,
• 13:23
  Sidekick
• 13:23
  is
• 13:23
  always
• 13:24
  a
• 13:24
  force
• 13:24
  for
• 13:24
  good,
• 13:24
  so
• 13:25
  it's
• 13:25
  going
• 13:25
  to
• 13:25
  help.
• 13:26
  But
• 13:27
  there's
• 13:27
  not
• 13:27
  operational
• 13:28
  metrics
• 13:28
  that
• 13:29
  you
• 13:29
  have
• 13:29
  to
• 13:29
  click
• 13:30
  this
• 13:30
  many
• 13:30
  buttons
• 13:31
  or
• 13:31
  this,
• 13:31
  this
• 13:31
  and
• 13:31
  this.
• 13:32
  It
• 13:32
  is
• 13:32
  truly
• 13:32
  a
• 13:33
  tool
• 13:33
  using
• 13:33
  AI,
• 13:34
  generative
• 13:34
  AI,
• 13:35
  to
• 13:35
  allow
• 13:35
  our
• 13:35
  associates
• 13:36
  to
• 13:36
  understand
• 13:37
  what
• 13:37
  that
• 13:37
  next
• 13:38
  best
• 13:38
  action
• 13:38
  may
• 13:39
  be.
• 13:39
  Okay,
• 13:39
  interesting.
• 13:40
  Awesome.
• 13:41
  So
• 13:41
  anything
• 13:41
  else
• 13:41
  that's
• 13:42
  really
• 13:42
  cool.
• 13:42
  So
• 13:42
  any,
• 13:42
  is
• 13:42
  there
• 13:43
  any
• 13:43
  other
• 13:44
  ideas
• 13:44
  or
• 13:45
  transformations
• 13:45
  that
• 13:45
  you're
• 13:46
  working
• 13:46
  on
• 13:46
  in
• 13:46
  2025
• 13:47
  that
• 13:47
  you
• 13:47
  want
• 13:47
  to
• 13:47
  tease
• 13:47
  or
• 13:47
  share
• 13:48
  with
• 13:48
  the
• 13:48
  audience
• 13:48
  today?
• 13:48
  Well,
• 13:49
  you
• 13:49
  guys
• 13:49
  are
• 13:49
  in
• 13:50
  the
• 13:50
  Vuzion
• 13:51
  Group
• 13:51
  booth.
• 13:52
  We've
• 13:52
  spent
• 13:52
  a
• 13:53
  lot
• 13:53
  of
• 13:53
  time
• 13:53
  with
• 13:53
  Vuzion
• 13:54
  Group.
• 13:54
  You
• 13:55
  have.
• 13:55
  They're
• 13:55
  a
• 13:55
  great,
• 13:56
  great
• 13:57
  partner
• 13:57
  of
• 13:57
  ours.
• 13:57
  Yeah.
• 13:58
  Big
• 13:58
  announcement
• 13:59
  recently.
• 13:59
  A
• 14:00
  little
• 14:00
  bit.
• 14:00
  Little
• 14:00
  bit.
• 14:01
  It
• 14:01
  was
• 14:01
  all
• 14:01
  stores.
• 14:02
  Right.
• 14:02
  It
• 14:02
  blew
• 14:02
  my
• 14:03
  LinkedIn
• 14:04
  completely
• 14:04
  through
• 14:04
  the
• 14:04
  roof.
• 14:05
  Yeah.
• 14:06
  Please
• 14:06
  follow.
• 14:06
  Shameless.
• 14:08
  Yeah.
• 14:08
  So
• 14:09
  we,
• 14:10
  we
• 14:10
  announced
• 14:12
  Smash
• 14:12
  that
• 14:13
  subscribe
• 14:13
  button
• 14:13
  under.
• 14:17
  Yeah.
• 14:18
  So
• 14:18
  we've,
• 14:19
  we've
• 14:19
  made
• 14:19
  some
• 14:19
  really
• 14:19
  big
• 14:20
  announcements
• 14:20
  with
• 14:20
  Fusion.
• 14:21
  We
• 14:21
  have
• 14:22
  leaned
• 14:22
  in.
• 14:22
  We
• 14:22
  announced
• 14:22
  at
• 14:23
  shareholder
• 14:23
  shareholders
• 14:24
  meeting
• 14:24
  in
• 14:25
  June
• 14:25
  of
• 14:25
  last
• 14:26
  year,
• 14:26
  they
• 14:27
  were
• 14:27
  rolling
• 14:27
  to
• 14:27
  half
• 14:28
  the
• 14:28
  fleet,
• 14:28
  2,600
• 14:29
  stores.
• 14:30
  So
• 14:30
  we're
• 14:30
  super
• 14:30
  excited
• 14:31
  about
• 14:31
  the
• 14:31
  partnership
• 14:32
  we
• 14:32
  have
• 14:32
  with
• 14:32
  them.
• 14:33
  They,
• 14:33
  it's,
• 14:34
  they're
• 14:36
  an
• 14:36
  innovative
• 14:37
  company.
• 14:38
  They're
• 14:38
  being
• 14:39
  a
• 14:39
  great
• 14:39
  partner
• 14:40
  with
• 14:40
  us
• 14:40
  and
• 14:41
  working
• 14:41
  through
• 14:41
  these
• 14:42
  use
• 14:42
  cases.
• 14:43
  And
• 14:43
  as
• 14:43
  you
• 14:44
  talk
• 14:44
  about,
• 14:44
  like
• 14:44
  a
• 14:44
  thankless
• 14:45
  task,
• 14:45
  changing
• 14:46
  a
• 14:46
  price.
• 14:46
  Oh,
• 14:46
  my
• 14:46
  God,
• 14:47
  I've
• 14:47
  done
• 14:47
  it.
• 14:47
  Right.
• 14:47
  Me
• 14:48
  too.
• 14:48
  And
• 14:48
  it's
• 14:49
  like
• 14:49
  there
• 14:49
  are
• 14:50
  other
• 14:50
  things
• 14:50
  that
• 14:50
  I
• 14:50
  could
• 14:51
  be
• 14:51
  doing
• 14:51
  as
• 14:51
  an
• 14:51
  associate
• 14:52
  to
• 14:52
  add
• 14:52
  value
• 14:53
  to
• 14:53
  my
• 14:54
  customers
• 14:54
  or
• 14:54
  my
• 14:55
  fellow
• 14:55
  associates
• 14:55
  other
• 14:56
  than,
• 14:56
  like,
• 14:56
  boop,
• 14:57
  there's
• 14:57
  other
• 14:58
  things
• 14:58
  we
• 14:58
  can
• 14:58
  be
• 14:58
  doing.
• 14:59
  That's
• 14:59
  what
• 14:59
  the
• 14:59
  ROI
• 14:59
  question's
• 15:00
  so
• 15:00
  funny,
• 15:00
  because
• 15:00
  if
• 15:01
  you've
• 15:01
  done
• 15:01
  that
• 15:01
  job
• 15:01
  and
• 15:02
  just
• 15:02
  telling
• 15:02
  the
• 15:02
  store
• 15:02
  employees
• 15:03
  that
• 15:03
  they
• 15:03
  never
• 15:03
  have
• 15:03
  to
• 15:04
  do
• 15:04
  it
• 15:04
  again,
• 15:04
  while
• 15:04
  it's
• 15:04
  not
• 15:05
  measurable,
• 15:05
  the
• 15:05
  impact
• 15:06
  on
• 15:06
  their
• 15:06
  happiness
• 15:07
  is
• 15:07
  just
• 15:07
  completely
• 15:08
  immeasurable.
• 15:09
  It's
• 15:09
  100%
• 15:10
  unbelievable.
• 15:11
  Happy
• 15:11
  associates,
• 15:12
  happy
• 15:12
  customers.
• 15:12
  Exactly.
• 15:13
  Exactly.
• 15:13
  Right.
• 15:14
  All
• 15:14
  right.
• 15:14
  And
• 15:14
  well,
• 15:15
  thank
• 15:15
  you,
• 15:15
  Greg.
• 15:16
  That
• 15:16
  was
• 15:16
  wonderful.
• 15:17
  Love
• 15:17
  that
• 15:17
  conversation.
• 15:18
  Loved
• 15:18
  it.
• 15:18
  Thanks
• 15:18
  for
• 15:19
  having
• 15:19
  me.
• 15:19
  Yeah,
• 15:19
  no,
• 15:19
  it's
• 15:20
  great
• 15:20
  to
• 15:20
  have
• 15:20
  you.
• 15:20
  And
• 15:21
  we'll
• 15:21
  be
• 15:22
  back
• 15:22
  again
• 15:22
  later
• 15:22
  today
• 15:23
  with
• 15:23
  another
• 15:23
  interview.
• 15:24
  We're
• 15:24
  going
• 15:24
  to
• 15:24
  be
• 15:24
  at
• 15:24
  the
• 15:25
  Fusion
• 15:25
  Group
• 15:25
  booth,
• 15:25
  booth
• 15:26
  4938.
• 15:26
  All
• 15:27
  day
• 15:27
  long.
• 15:27
  Stop
• 15:27
  on
• 15:27
  by
• 15:27
  if
• 15:28
  you
• 15:28
  want
• 15:28
  to
• 15:28
  see
• 15:28
  us,
• 15:28
  if
• 15:28
  you
• 15:28
  want
• 15:28
  to
• 15:28
  see
• 15:29
  the
• 15:29
  cool
• 15:29
  tech
• 15:29
  on
• 15:30
  display.
• 15:30
  And
• 15:31
  until
• 15:31
  next
• 15:31
  time,
• 15:32
  be
• 15:32
  careful
• 15:32
  out
• 15:32
  there.