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When 911 Calls Go Wrong
Calling 911 can save lives. But all too often phoning the emergency hotline leads to maiming or death at the hands of the police. Rebecca Neusteter describes the origins of the emergency response system as a means of quashing social unrest, out of the urban uprisings of the 1960s.
Rebecca Neusteter, 911, What’s Your Emergency? The Promise and Peril of Crisis Response The New Press, 2026
Photo by Yassine Khalfalli on Unsplash
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